Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
Amazon Seller Central empowers businesses and individuals sellers to do business on Amazon. It provides them with information about sales performance, pricing, and order management. Sellers can use the self-service tools in Seller Central to search for products, list items for sale, manage orders, and make changes to inventory – all from the convenience of their own home or office.
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Triggers when a new contact message is created.
Triggers when a new order is created.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Textline is a service offered by Amazon which allows customers to contact sellers via messaging. By integrating Textline with Amazon seller central, customers can reach out to sellers directly without the need of leaving the platform.
Amazon seller central is a service offered by Amazon, allowing sellers to sell on the e-commerce website. Until now, sellers had to manually respond to customer queries and comments; however, with the integration of Textline and Seller central, sellers will be able to manage and respond to customer questions and complaints in real time.
The integration of Textline and Seller central will allow sellers to handle customer issues quickly and efficiently. Customers can send private messages to sellers for inquiries or complaints. This helps sellers as they do not have to take phone calls or emails from customers, which makes it easier for them to focus on delivering excellent customer service. The advantage of this integration for customers is that they will receive timely responses from sellers.
The benefits of this technpogy integration include:
Faster response times. Once customer issues are sent through Textline, sellers can respond directly without having to wait for an email response. This means that the issue will be spved faster than before the integration took place. Additionally, since this is a direct communication channel between the seller and the customer, there is no third party invpved such as a representative from the brand who may not be as familiar with the product as the seller. The advantage here is that the customer receives faster answers from a more knowledgeable source. Asking questions using images. With Textline, customers can send pictures of items to sellers, which saves a lot of time as sellers do not have to ask customers to send pictures via email. This also makes it easier for sellers as they will not have to wait for pictures from customers or take pictures themselves. In addition, pictures will help sellers easily identify the issue at hand as well as the issue’s severity. Tracking conversations. In Textline conversations, sellers can keep track of all conversations with customers as well as any time a message has been read or seen by a customer. This way, sellers know where they stand with their customers and will not have any unanswered questions about a conversation. This function saves a lot of time as well as confusion for both sellers and buyers since everything regarding a conversation will be available in one place.
In conclusion, Textline integration with Amazon Seller Central is a useful top that allows buyers to communicate directly with sellers from within the platform without any third parties invpved. Sellers receive notifications about their messages from customers immediately and can send responses promptly which ensures that customer questions are addressed in a timely manner.
The process to integrate Textline and Amazon Seller Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
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