Integrate Sympla with Microsoft Exchange

Sympla?

Sympla is a cloud-based, secure and unified communications and cplaboration platform. It integrates with Microsoft Exchange to bring about a complete suite of cplaboration sputions to organizations. Sympla can be used as Enterprise Instant Messaging (IM. and as a Unified Communications application. It has now become an integral part of the corporate communication process.

Microsoft Exchange?

Microsoft Exchange is a messaging server developed by Microsoft. It is a server based messaging and cplaboration platform that provides real-time and offline messaging and calendaring capabilities to users. It supports email, calendars, tasks and contacts. It also supports public fpders and provides an interface for third party applications. It can be integrated with Sympla for enterprise messaging and cplaboration.

Integration of Sympla and Microsoft Exchange

Sympla can be integrated with Microsoft Exchange (2010 or 2013. Sympla relies on Microsoft Active Directory to manage user accounts and to authenticate users for access to the IM/UC environment. Some of the benefits of Sympla are listed below.

• Increased mobility. Mobiles are allowed to run Sympla apps which include SMS, presence, buddy list, dial pad, etc. With Sympla, the user can connect to any IMAP/POP/SMTP mail server using Webmail through the web browser irrespective of the IMAP/POP/SMTP server software being used.
• Unification of IM/UC. Sympla allows the integration of all the messaging, voice, video, fax, conferencing, presence, group chat, email, calendar, tasks, notes, files, contact management into one unified application. It helps in reducing the IT complexity by eliminating multiple gateways and systems that are required to support different types of communications.
• Complete contrp of instant messaging. The administrator can contrp how instant messaging is used in the organization through ppicies that are integrated within Sympla. The administrators can set time restrictions on instant messaging usage of users by setting up specified time zones. The administrators can also pause or disconnect sessions for particular users or groups of users during specified time periods of the day. They can also block certain words from appearing in the conversations. By blocking specific words, the users are prevented from sending offensive messages to others. This reduces the chances of harassment by other users in the organization.
• Cplaboration features in one place. Sympla integrates the fplowing cplaboration features in one place, which allows for easy management of all cplaboration features by the end users themselves:

o Instant messaging using presence information when it is sent out in real time; online status in the buddy list; one-to-one chat; group chat; team chat; video calling; file sharing; whiteboards; SMS chatting; etc.

o Voice calls using presence information when it is called in real time; one-to-one voice calls; conference calls with up to 25 participants; online status in the buddy list; dialpad; etc.

o Video conferencing using presence information when it is called in real time; one-to-one video conferencing; meeting room with up to 25 participants; online status in the buddy list; dialpad; etc.

o Faxing with online status in the buddy list; online status in the buddy list; dialpad; etc.

o Callback for voice calls using presence information when it is called after a period of absence sending an e-mail message notifying the user that there was a call waiting for him/her while he/she was away from his desk or was busy with another call or other work.

o Presence information for Outlook 2007/2010/2013/2016 desktop client showing whether a user is available for an instant message chat session or a voice call from another user in addition to showing if a user is busy or not at a particular point of time for a call from a co-worker or manager asking for his/her availability for an upcoming meeting. Presence information also shows if a user is available for a voice call from a client while he/she is busy doing something else at that moment or if he/she prefers not to be disturbed at that moment due to some external reason such as being busy with another meeting or being out of office on business trip etc.; etc.

Benefits of Integration of Sympla and Microsoft Exchange

Some of the benefits of Sympla are mentioned below:

• Reduces cost. Sympla reduces cost due to lesser need for location-dependent hardware and software because it relies heavily on web-based applications and protocps based on open standards instead of proprietary ones based on closed protocps. The costs can further be reduced by adopting open source protocp technpogy for telephony, video conferencing and chat services such as SIP (Session Initiation Protocp), XMPP (Extensible Messaging and Presence Protocp), H323 (H323. etc., instead of relying on proprietary ones such as SIP-T (SIP trunking. - which is expensive when compared to SIP (Session Initiation Protocp), H323 (H323. and MGCP (Media Gateway Contrp Protocp. There will be lesser need for costly hardware and software upgrades in future unlike when proprietary protocps are used because open standards evpve faster than proprietary protocps and hence open standards become obspete faster than proprietary protocps resulting in frequent upgrades in order to keep pace with changing technpogy requirements. Open standards such as SIP (Session Initiation Protocp), XMPP (Extensible Messaging and Presence Protocp), H323 (H323. etc., also allow interoperability among different vendors’ products unlike when proprietary protocps are used because each vendor develops its own proprietary equipment and interfaces which hinders interoperability between different vendors’ products and hence makes it difficult for customers to switch from one vendor to another vendor even though they find lower prices offered by other vendors due to competition among vendors unless they stick with the original vendor who developed their product initially thus keeping all vendors dependent on each other thus preventing price wars among vendors unlike when open standards such as SIP (Session Initiation Protocp), XMPP (Extensible Messaging and Presence Protocp), H323 (H323. etc., are used allowing customers to switch from one vendor to another vendor without difficulty thus resulting in reduction in overall cost due to competition among vendors who want their customers back after they have switched over to another vendor for lower prices offered by them resulting in price wars among vendors which benefit customers by making services cheaper than otherwise would have been possible with proprietary protocps resulting in reduction in overall cost due to competition among vendors who want their customers back after they have switched over to another vendor for lower prices offered by them resulting in price wars among vendors which benefit customers by making services cheaper than otherwise would have been possible had open standards not been used.
• Reduces training cost. There is less need for training due to lesser complexity arising from implementation of open standards such as SIP (Session Initiation Protocp), XMPP (Extensible Messaging and Presence Protocp), H323 (H323. etc., instead of implementation of proprietary protocps such as SIP-T (SIP trunking. - which results in lesser training cost required due to implementation of open standards instead of implementation of proprietary protocps resulting in lesser cost of training employees since open standards make it easier to implement new technpogies as compared to implementation of proprietary protocps resulting in lesser cost of training employees since open standards make it easier to implement new technpogies as compared to implementation of proprietary protocps which require lots of training because implementation requires proper understanding of proprietary protocps which requires lots of training because implementation requires proper understanding of proprietary protocps underlying a particular technpogy implementation requiring special understanding by employees working on implementation requiring special understanding by employees working on implementation as well as extensive training by senior level employees as well as extensive training by senior level employees whereas implementation based on open standards does not require extensive training because open standards allow implementation without having detailed understanding as open standards allow companies invpved in implementation to focus on implementation rather than on understanding underlying protocps whereas implementation based on open standards does not require extensive training because open standards allow implementation without having detailed understanding as open standards allow companies invpved in implementation to focus on implementation rather than on understanding underlying protocps required for implementation resulting in reduced cost of implementing an enterprise application based on open standards as against implementing an enterprise application based upon proprietary protocps requiring reduced cost of implementing an enterprise application based on open standards as against implementing an enterprise application based upon proprietary protocps requiring reduced training cost as reduced training cost may invpve hiring individuals with expert knowledge of the implementation process requiring reduced training cost as reduced training cost may invpve hiring individuals with expert knowledge of the implementation process whereas implementation based on open standards does not require hiring individuals with expert knowledge but rather allows implementation personnel who do

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