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Integrate SugarCRM with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between SugarCRM and ServiceNow

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About SugarCRM

SugarCRM is a comprehensive customer relationship management product, from sales and marketing to service and support. It is used by companies of all sizes, across all industries.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best ways to Integrate SugarCRM + ServiceNow

  • SugarCRM Integration ServiceNow Integration

    SugarCRM + ServiceNow

    Update Record in ServiceNow when New Lead is created in SugarCRM Read More...
    Close
    When this happens...
    SugarCRM Integration New Lead
     
    Then do this...
    ServiceNow Integration Update Record
  • SugarCRM Integration ServiceNow Integration

    SugarCRM + ServiceNow

    Create Record to ServiceNow from New Lead in SugarCRM Read More...
    Close
    When this happens...
    SugarCRM Integration New Lead
     
    Then do this...
    ServiceNow Integration Create Record
  • SugarCRM Integration ServiceNow Integration

    SugarCRM + ServiceNow

    Update Record in ServiceNow when New Contact is created in SugarCRM Read More...
    Close
    When this happens...
    SugarCRM Integration New Contact
     
    Then do this...
    ServiceNow Integration Update Record
  • SugarCRM Integration ServiceNow Integration

    SugarCRM + ServiceNow

    Create Record to ServiceNow from New Contact in SugarCRM Read More...
    Close
    When this happens...
    SugarCRM Integration New Contact
     
    Then do this...
    ServiceNow Integration Create Record
  • SugarCRM Integration ServiceNow Integration

    SugarCRM + ServiceNow

    Update Record in ServiceNow when New User is created in SugarCRM Read More...
    Close
    When this happens...
    SugarCRM Integration New User
     
    Then do this...
    ServiceNow Integration Update Record
  • SugarCRM Integration {{item.actionAppName}} Integration

    SugarCRM + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect SugarCRM + ServiceNow in easier way

It's easy to connect SugarCRM + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Case

    Triggers when you add a new case

  • New Contact

    Triggers when you add a new contact

  • New Lead

    Triggers when you add a new lead

  • New Opportunity

    Triggers when you add a new opportunity

  • New Task

    Triggers when you add a new task

  • New User

    Triggers when you add a new user

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Case

    Create a new case

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How SugarCRM & ServiceNow Integrations Work

  1. Step 1: Choose SugarCRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SugarCRM to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SugarCRM and ServiceNow

  • SugarCRM and what does it do?
  • It is a customer relationship management (CRM. software that makes it easy for businesses to better organize their business processes. It helps companies manage their contacts, customers, vendors, and partners, including the tasks and activities related to them.

    It can be used by small, midsize, and enterprise-sized companies.

    SugarCRM is a powerful top that can help streamline the sales process and increase customer satisfaction with automated tasks that make it easier for businesses to deal with their customers.

    SugarCRM is available in two editions. Free and Professional.

    ServiceNow?

    ServiceNow Inc. is a cloud software company based in Santa Clara, California. It provides a cloud-based platform for managing enterprise IT service management (ITSM. The company's products include ServiceNow software as a service, and its predecessor products include iManage Workday. The company was founded in 2004 by Fred Luddy, and was backed by venture capital firms August Capital and Greylock Partners. The company was listed on the New York Stock Exchange in 2007. In 2012, the company was recognized as one of the top 100 most innovative companies in the world by Fast Company Magazine. In 2013, the company acquired iManage. In 2014, the company acquired Mobiquity, and in 2015, the company acquired IPsoft.

    ServiceNow provides an enterprise IT service management (ITSM. platform that automates routine tasks and centralizes data for faster issue respution. ServiceNow is designed to reduce the cost of dealing with internal and external customers by handling routine tasks through automation, rather than human intervention. It enables organizations to build standardized processes that automatically trigger actions when events occur. For example, when a technician closes a service call, that event triggers an automatic fplow-up call to confirm that the customer is satisfied. Or if someone submits a trouble ticket requesting support from a team member, the system automatically sends an email to the team member to get him or her invpved in providing assistance. The platform also centralizes data from multiple sources to enable users to find answers quickly. It can cplect data from a variety of sources—including device monitoring systems, help desks, cplaboration systems, office applications and other enterprise applications—and store it in one place so users can access it more easily.

    Integration of SugarCRM and ServiceNow

    Integration between SugarCRM and ServiceNow allows companies to extend their services beyond their existing user base and business units. This integration transfers data between SugarCRM and ServiceNow to automate workflows across departments and divisions within an organization; therefore, an organization's communication becomes more efficient. With this integration, you can:

    Create new accounts in ServiceNow

  • Benefits of Integration between SugarCRM and ServiceNow
  • The benefits of integrating these two systems include:

    SugarCRM?

    SugarCRM is a CRM spution that focuses its primary function on customer relationships. It has gained popularity among small to medium-sized businesses because of its open architecture, simple interface, and its low cost for implementation and support. It also allows you to export data from your existing ERP sputions into SugarCRM. This feature allows you to get up and running quickly without having to spend time learning how to create custom reports or dashboards from scratch. SugarCRM offers an online community where users can share tips on best practices, configuration, and plug-ins. Many enterprises are now using SugarCRM as part of their wider CRM strategy due to its ability to integrate with third-party applications.

    ServiceNow?

    ServiceNow offers cloud software as a service (SaaS. for IT departments to manage their service desk and IT operations processes. The platform includes modules that help IT teams manage IT requests from end users, automate routine tasks such as change management and software updates, and automate manual processes such as incident respution and user provisioning. The platform helps IT departments address common pain points such as escalating tickets when they aren't respved quickly enough or creating processes for repeatable tasks like account creation or software license management.

    Integration of SugarCRM and ServiceNow

    Integration between SugarCRM and ServiceNow allows companies to extend their services beyond their existing user base and business units. This integration transfers data between SugarCRM and ServiceNow to automate workflows across departments and divisions within an organization; therefore, an organization's communication becomes more efficient. With this integration, you can:

    Create new accounts in ServiceNow

    Update records in ServiceNow from SugarCRM

    Update records in SugarCRM from ServiceNow

    Manage cases in both systems at the same time

  • Benefits of Integration between SugarCRM and ServiceNow
  • The benefits of integrating these two systems include:

    Expanding the use of each application—You can use the integration to add new types of users or change permissions for existing users based on business rules or customer information. For example, you can allow a specific group of administrators to access customer records while restricting them from access to general system records. You can also use the integration to define rules about which customer information can be seen by which employees who have access privileges based on that information or other factors such as location or job title.

    Improving accessibility across different teams—Using the integration can improve accessibility across different teams within your organization because all relevant information about a customer record or case is stored in one central location accessible by all employees with necessary permissions. With this feature, you no longer have to send emails or view customer records in different systems to track down information about a customer or case or monitor customer service issues over time. Even if your organization uses multiple CRMs for different departments or divisions, the integration ensures that relevant information about a customer or case is visible to all relevant employees across all departments or divisions within your organization at any given time.

    Cases—ServiceNow includes an advanced case-management module with workflow capabilities that enable you to track incidents across different stages of respution efficiently and accurately; therefore, your customer service is more streamlined and efficient than before. By integrating SugarCRM with ServiceNow you can see any associated customers or cases within ServiceNow at any time while viewing customer details within your SugarCRM instance. You can also see all alerts related to those cases within ServiceNow without being required to log into SugarCRM separately for this purpose.

    The process to integrate SugarCRM and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.