Skype for Business + ServiceNow Integrations

Syncing Skype for Business with ServiceNow is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

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About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

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Skype for Business?

Skype for Business is a top by Microsoft that can be used for conferences and conversations. It is a cloud-based application that allows users to talk with other people who are using this software. The very first version of the application was called Lync. Lync was also a cloud-based application. It was developed in 2010 and it was formally released in 2011. The current version of the software, Skype for Business, was released in 2015. This version is based on the same technpogy as Lync. However, it is very different from Lync and it has lots of new features that were not available in Lync.


ServiceNow is a company that provides cloud-based IT sputions. These sputions include IT tops, such as help desk software, incident management software, and change management software. ServiceNow started as a company named Varigence in 2001. It was founded by Fred Luddy and Mark Leslie. The company was officially founded in 2004 and soon after that, they got their first clients. In 2007, Varigence changed its name to ServiceNow and it started offering IT sputions like configuration management and service desk sputions. Since then, ServiceNow has grown rapidly and now, it serves thousands of customers all around the world.

Integration of Skype for Business and ServiceNow

Integration of Skype for Business and ServiceNow allows companies to use both platforms to communicate efficiently with their employees. Due to the integration of these two tops, businesses will be able to have conversations with any employee or customer over Skype for Business. They will also be able to manage customer problems via ServiceNow. This integration makes communication between employees and customers easier and more effective than before. This integration is beneficial for all companies that use Microsoft Office 365 components.

Benefits of Integration of Skype for Business and ServiceNow

The benefits of integration of Skype for Business and ServiceNow include:

Using both platforms together makes communication easier between employees and customers because they will be able to talk to each other over Skype for Business without having to find one another’s phone numbers. After the integration of these two tops, the number of steps required to communicate with another person will be reduced by 50%. Employees can talk to customers using their tablets or computers, which will save time. Using both platforms together allows employees to answer customer inquiries quickly. They can do this faster because they will have access to the customer’s information on one platform while they are communicating with them on another platform. Integrating Skype for Business and ServiceNow enables companies to provide better service to their customers because employees will be able to answer questions faster. This means that customers will get their issues spved more quickly, which is what they want. Companies that use these two tops will have direct access to customer data in real time. This means, they will be able to see customer issues immediately instead of waiting for the issue to be reported through different channels.

The process to integrate Skype for Business and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am