Integrate Shopify with ServiceNow

Shopify?

Shopify is a cloud-based e-commerce platform that allows individuals and businesses to set up their own online stores. The company was founded in 2004 by Tobias Lütke, Daniel Weinand, and Scott Lake. The headquarters of Shopify are located in Ottawa, Canada.

ServiceNow?

ServiceNow is a cloud-based IT service management software that offers a single spution for IT service desk management, IT asset management, IT service management, and IT business process management. It was created in 2005 by Dr. Fred Luddy, who currently serves as the CEO and Chairman of the Board. The company is headquartered in Santa Clara, California.

Integration of Shopify and ServiceNow

E-commerce companies, big or small, require efficient and seamless customer support sputions when they are offering products and services to customers in a digital mode. With the increasing popularity of e-commerce platforms and growing competition in this space, it has become increasingly difficult for e-commerce companies to manage customer support services and provide excellent customer support. In order to ensure that customers get a satisfactory experience while shopping online with an E-commerce store, it is critical that there is seamless integration between the Order Management System of an E-commerce store and the Customer Support Systems of an E-commerce store. If there are no seamless integration between the Order Management System and the Customer Support System, then there will be deadlocks in the process of fulfilling an order and providing customer support services. A case in point is that Shopify cannot accommodate all the functionalities of a Customer Support System on its platform itself. Hence, it is important for Shopify to develop strong ties with a strong third party Customer Support System partner. In this context, Shopify has tied up with ServiceNow.

Shopify has a strong tie-up with ServiceNow. This partnership is expected to help Shopify scale up its business without any scope for incompatibility issues or breakdowns in Customer Support Services provided on its platform. It will also help Shopify enhance its e-commerce platform and make it more scalable in terms of integrating the E-commerce platform with the Customer Support Platform. This tie-up will also allow Shopify to offer its partners integrated sputions for their E-commerce ventures and improve their overall business performance. Also, Shopify will be able to provide a standard interface to their partners so that they can integrate their systems easily with Shopify’s Order Management System. This would enable them to improve their business performance with Shopify’s help.

Benefits of Integration of Shopify and ServiceNow

There are several benefits of an Integration of Shopify and ServiceNow. There have been several cases where the integration between ServiceNow’s Customer Support Platform and Shopify’s e-commerce platform has helped various E-commerce businesses achieve higher levels of success. For example, one of the leading e-commerce startups in Asia Pacific region had integrated ServiceNow’s Customer Support Platform with Shopify’s e-commerce platform. This partnership enabled the e-commerce startup to provide better customer support services to its customers while managing its operations more efficiently and smoothly. This partnership resulted in increased productivity levels among employees of the startup. Another example is that one of the leading online fashion retailers was able to provide better customer support services to its customers within a short span of time after integrating ServiceNow’s Customer Support Platform with Shopify’s e-commerce platform. This partnership allowed the online fashion retailer to save on operational costs through automation of routine tasks and improved employee productivity. The cooperation between ServiceNow’s Customer Support Platform and Shopify’s e-commerce platform helped these businesses achieve better results than what they could have achieved if they had not integrated these two platforms.

The integration between ServiceNow’s Customer Support Platform and Shopify’s e-commerce platform helps E-commerce businesses save on operational costs, reduce time spent on providing customer support services, increase overall employee efficiency, improve business profitability, and enhance employee morale through automation of routine tasks and elimination of manual interference while providing customer support services.

It can be concluded from the above discussion that there are many benefits of an Integration of Shopify and ServiceNow. An Integration of Shopify and ServiceNow helps E-commerce businesses save on operational costs, reduce time spent on providing customer support services, increase overall employee efficiency, improve business profitability, and enhance employee morale through automation of routine tasks and elimination of manual interference while providing customer support services..

The process to integrate Shopify and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.