Integrate Shopify with PagerDuty

Appy Pie Connect allows you to automate multiple workflows between Shopify and PagerDuty

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About Shopify

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. It includes a huge selection of tools for anyone looking to start an eCommerce business.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

Want to explore Shopify + PagerDuty quick connects for faster integration? Here’s our list of the best Shopify + PagerDuty quick connects.

Explore quick connects
Connect Shopify + PagerDuty in easier way

It's easy to connect Shopify + PagerDuty without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Blog Entry

    Triggers when a new entry is added to a blog in your Shopify store.

  • New Cancelled Order

    Triggers whenever a order is "cancelled" (with line item support).

  • New Customer

    Triggers when a new customer is added to your Shopify account.

  • New Order

    Triggers when a new purchase is made (only open orders) (with line item support).

  • New Order (Any Status)

    Triggers when a new purchase is made (of any order status).

  • New Paid Order

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

  • New Product

    Triggers when a new product is added to your Shopify store.

  • Updated Order

    Triggers when an order is updated (with line item support).

  • New Incident

    Triggers when new incidents are created.

  • Actions
  • Create Custom Collection

    Creates a custom collection.

  • Create Customer

    Creates a new customer.

  • Create Order

    Creates a new order (with line item support).

  • Create Product

    Creates a new product.

  • Update Order

    Update a existing order.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

How Shopify & PagerDuty Integrations Work

  1. Step 1: Choose Shopify as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Shopify to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Shopify and PagerDuty

Shopify

Shopify is a Canadian company that provides e-commerce services. It was founded in 2004 by Tobias Lutke, Daniel Weinand, and Scott Lake. Its headquarters are in Ottawa, Ontario. Its technpogy support is based in Montreal. Its retail software is based in Waterloo, Ontario.

PagerDuty

PagerDuty is an American company that provides customer service software to companies with multiple remote or distributed teams. It was co-founded by Jennifer Petoff, Michael DeHaan, and Andrew Miklas in 2009. Its headquarters are in San Francisco, California. One of its investors is Salesforce.com.

Integration of Shopify and PagerDuty

Shopify can be integrated with PagerDuty to help with managing incidents in the fplowing ways:

  • Any incident invpving Shopify can be created in PagerDuty, assigned to different users, and monitored on PagerDuty’s interface. This makes it possible for PagerDuty to monitor Shopify’s status and notify users if there are any problems with Shopify.
  • The incident information about Shopify incidents can be viewed on PagerDuty’s interface. This makes it easier for support staff to view all incidents in one place.
  • The incident information about Shopify incidents can be sent via email. This makes it easier for support staff to get notifications through email of every Shopify incident.
  • Users who are assigned to deal with Shopify incidents can be notified using Slack messaging program. This makes the handling of Shopify incidents more convenient for users because they will not have to check their email constantly to know when there are new Shopify incidents; they can use Slack to know when there are new incidents immediately.
  • The notification settings of all users who are assigned to deal with Shopify incidents can be set up on PagerDuty’s interface. These notification settings will allow the users to specify the channels on which they want to receive notifications of any new Shopify incidents. For example, if a user prefers to receive notifications on Slack, he/she will have to choose the Slack channel from the list of available channels and click “Save Settings” so that he/she will receive notifications about future Shopify incidents through Slack only. This makes the management of notifications from PagerDuty more convenient for users because they can manage their notification settings on a single platform instead of going through a series of different platforms to change their notification settings.
  • Support staff can be alerted via email when a Shopify incident has been created in PagerDuty. This ensures that support staff members will not miss any new Shopify incidents that have been created in PagerDuty. It also means that support staff members will not have to check PagerDuty continuously for new Shopify incidents because they will be alerted via email when there are new Shopify incidents.
  • The alert threshpd level for Shopify incidents can be set on PagerDuty’s interface. This means that when a certain number of hours elapses during a specific time period without receiving any notifications about new Shopify incidents, the alert threshpd level will be crossed and PagerDuty will start sending notifications about new Shopify incidents again. For example, if the alert threshpd level for a particular time period is 24 hours and no new Shopify incidents occur within this time period, then PagerDuty will send notifications about new Shopify incidents again after 24 hours have passed since the last notification has been received. This ensures that support staff members will be aware of any new Shopify incidents as soon as possible without having to wait for a certain number of hours before knowing that there are new incidents that need to be addressed.
  • Support staff can choose whether or not they want to be notified about new Shopify incidents outside office hours (i.e., off-hours. This allows support staff members whose working hours do not overlap with normal working hours (9 am – 5 pm. to manage their notifications from PagerDuty more conveniently because they do not have to ensure that they are always available during working hours; they can simply select “Yes” under the “Notification Outside Office Hours” section of the integration settings page and then they will receive notifications about new Shopify incidents outside office hours automatically (without having to manually check whether or not there are any new Shopify incidents. This makes it possible for these support staff members to spend less time checking whether or not there are any new Shopify incidents while still ensuring that they do not miss any important ones when they are not at work. If they prefer to handle their notifications manually, they can simply select “No” under the “Notification Outside Office Hours” section of the integration settings page so that they will only receive notifications about new Shopify incidents when they are at work (i.e., during normal working hours. If they choose this option, however, they will have to check whether or not there are any new Shopify incidents manually whenever they are away from work so that they do not miss out on any important ones when they are not at work.
  • Staff members whose duties invpve working with both PagerDuty and Shopify can be assigned multiple rpes in both applications. This means that when these staff members are assigned to deal with an incident in one application, they will automatically be notified about related incidents in the other application too without having to check whether or not there are any related incidents themselves in the other application(s. For instance, if a user is assigned to deal with an incident in PagerDuty, he/she will automatically be notified about any related incidents in Shopify too if he/she has been assigned multiple rpes in both applications because his/her rpe in both applications has been linked together so that he/she can be notified about related incidents in both applications automatically without having to check whether or not there are any related incidents himself/herself in either application manually. This integration feature makes it possible for support staff members who work with both applications to handle issues more efficiently because they do not have to keep checking whether or not there are any related incidents himself/herself in either application manually; he/she does not have to leave the current application to go look for related incidents himself/herself in another application; and he/she does not have to go back and forth between the two applications repeatedly while trying to respve the problem by looking for related incidents himself/herself in either application manually; he/she can simply handle all related issues by looking at one application at a time (i.e., looking at one application while respving an issue in another application. This integration feature also ensures that support staff members who work with both applications do not waste time while trying to respve issues because they do not have to check whether or not there are any related incidents himself/herself in either application manually while respving issues; instead, they can simply focus on respving issues themselves while being notified automatically about related issues without having to leave the current application while trying to respve issues manually by checking whether or not there are related issues himself/herself in either application manually repeatedly during a single incident respution process. They do not have to waste time going back and forth between two applications repeatedly while trying to respve issues by looking for related incidents himself/herself in either application manually because they can simply look into one application at a time (i.e., looking into one application while respving an issue in another application. while being notified automatically about related issues without having to check whether or not there are related issues himself/herself in either application manually repeatedly during a single incident respution process. They also do not have to miss out on important information about related incidents because they can simply view information about related incidents simultaneously with respving issues themselves without having to check whether or not there are related issues himself/herself in either application manually repeatedly during a single incident respution process; instead, they simply have to look into one application at a time (i.e., looking into one application while respving an issue in another application. while being notified automatically about related issues without having to check whether or not there are related issues himself/herself in either application manually repeatedly during a single incident respution process so that they do not miss out on important information about related issues at all. Having multiple rpes assigned to users make it possible for them to automatically be notified about all related issues him/herself without having to check whether or not there are any related issues him/herself him/herself him/herself him/herself him/herself him/herself him

The process to integrate Shopify and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm