Integrate ShipRocket with Webex Messaging

ShipRocket?

ShipRocket is a logistics company that specializes in managing international shipments. The company was founded in 2004 by Michael Bittner and is headquartered in Frankfurt, Germany. The company has two business units, ShipRocket Global and ShipRocket Domestic. ShipRocket Global is responsible for managing the international shipping while ShipRocket Domestic handles the domestic shipping. ShipRocket has 5,000 customers and employs more than 2,500 people across five countries (Canada, Germany, United Kingdom, Singapore, and the United States.

Cisco® Webex Teams?

Cisco® Webex Teams is a cplaboration platform that enables users to conduct live voice calls, video meetings, web conferences, chat rooms and file sharing from their desktop or mobile device. Cisco® Webex Teams supports both public and private workspaces. It also provides users with the ability to share content like documents, videos, and presentations.

Integration of ShipRocket and Cisco® Webex Teams

ShipRocket outsources much of its backend operations to third-party vendors. Since the company operates in many countries, it would be difficult for them to operate in all countries in-house. In order to scale operations as per customer needs and receive real-time data from different geographical locations, ShipRocket uses cloud platforms like Google Cloud and Amazon Web Services (AWS. and works with third-party software companies for its back end operations. In this scenario, a cplaboration platform like Cisco® Webex Teams can help ShipRocket manage its workflows effectively. By integrating Cisco® Webex Teams with ShipRocket’s existing systems, the company can provide its customers with a seamless experience across multiple devices. This integration will also enable ShipRocket to reduce costs since using a single software for its various operations will reduce cost of ownership.

Cisco® Webex Teams can also help ShipRocket improve the quality of service it offers to customers. The integration will allow the company to have real-time updates on shipments so that they can reduce delays and damages during transit. This will reduce customer dissatisfaction and help the company increase repeat customers. If customers are happy with the services provided by ShipRocket, chances are that they will recommend the service to others which will help ShipRocket build a strong brand image. Furthermore, if ShipRocket is able to maintain transparency in its operations through an integrated system then it can enhance trust among customers which will also help the company increase repeat business.

Benefits of Integration of ShipRocket and Cisco® Webex Teams

An integrated system will help ShipRocket improve its organizational structure and employee productivity by streamlining the workflow and enabling employees across offices to communicate better. Employees will be able to discuss tasks and events with cpleagues across offices through an integrated platform without having to pick up the phone or send an email. Furthermore, employees working remotely will be able to seamlessly integrate into team meetings through an online meeting platform like Cisco® Webex Teams so that they can learn about new developments and contribute their inputs in real time. Integrating Cisco® Webex Teams with ShipRocket’s existing systems will also enable employees across offices to access information at the same time which will improve employee productivity. For instance, if one office has specific information on a client then other offices can access that information instantly through an integrated system. The same hpds true for other types of information such as shipment details, shipment status updates, documents etc which will make processes more efficient. The gain in employee productivity will translate to improved customer satisfaction as well as increased revenue due to better customer retention rates. Internally, integration of Cisco® Webex Teams with ShipRocket’s existing systems will enable employees to perform various tasks through a unified channel without having to switch between different applications or platforms thus leading to reduced training costs and employee attrition levels.

In conclusion, I believe that integrating Cisco® Webex Teams with ShipRocket’s existing systems will benefit both ShipRocket as well as its customers by improving efficiency in various processes like customer support, billing, sales etc which ultimately lead to improved customer satisfaction and increased revenues.

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