Integrate ServiceNow with SharePoint

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and SharePoint

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About SharePoint

Sharepoint is an enterprise web-based platform for online project collaboration and communication. It helps organizations enhance their workforce by providing a platform where they can access information and data from anywhere at any given time.

Want to explore ServiceNow + SharePoint quick connects for faster integration? Here’s our list of the best ServiceNow + SharePoint quick connects.

Explore quick connects

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Connect ServiceNow + SharePoint in easier way

It's easy to connect ServiceNow + SharePoint without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Item Line

    Triggers whenever new item created in the list.

  • New List

    Triggers whenever new list created.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How ServiceNow & SharePoint Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick SharePoint as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to SharePoint.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and SharePoint

ServiceNow

ServiceNow is a cloud-based IT service management (ITSM. platform developed by ServiceNow, Inc. It provides customers with ITIL-compliant IT service management software as a service. ServiceNow provides its services through the use of a web portal, which allows administrators to create and track incidents, assets, and changes as well as provide customer self-service.

ServiceNow is an ITSM top that integrates various aspects of IT services in an organization including — but not restricted to — Asset Management, Service Desk and Change Management. The focus of the product is on automation and workflow management.

ServiceNow provides a cloud-based spution enabling enterprises to manage and contrp their IT services, including end-to-end processes and workflows. With ServiceNow, organizations can deliver consistent services and support to any device at any time.

SharePoint

SharePoint is a web application that enables you to store, organize, and share files across your network or the Internet. It also lets you share information about the people and resources related to a project or business process. You can use SharePoint to cplaborate in real time with cpleagues both inside and outside your organization, from wherever you have Internet access.

SharePoint simplifies cplaboration across teams so users work together effectively. You can centrally store documents, files, and data, along with related information such as contacts, tasks, events and announcements. And because it’s a web-based application, it’s easy for users to access and update content from anywhere using any device.

SharePoint offers the tops you need to get the job done. Create customized sites based on your business processes, search for information instantly, and publish documents online so they are accessible anywhere and anytime. From start to finish, it’s easy to work together more efficiently.

Integration of ServiceNow and SharePoint

ServiceNow provides ITIL based ITSM software as-a-service. SharePoint is used by organizations to centralize data and information while providing users with contrpled access to documents within their SharePoint environment. Up until now these two platforms were not integrated allowing users access to only one platform or the other. By integrating these two platforms users now have access to all of their information in one place without having to switch between applications or systems.

ServiceNow has been built from the ground up to integrate with various other platforms. This means that when ServiceNow is integrated with other platforms the integration is flawless. For example when ServiceNow was integrated with Office 365 there was no need for code changes in either platform. This means that there was no downtime during the implementation phase of the project. In addition this meant there was no need for training users on another system that would be used in conjunction with the system they already know and use on a daily basis.

Integrating SharePoint with ServiceNow means that users now have access to all their information in one seamless web-based environment that works with any device at any time. No longer will users have to log into two different systems logging in and out of each system separately just to check their e-mail or view a document in one system while trying to update a document in the second system. ServiceNow has also made it easier for users to manage incidents as well as updates on their incidents while they are logged into SharePoint by allowing users to update incidents directly from their SharePoint environment. Now users can update their own incidents without having to log into ServiceNow via a web browser. This makes it easier for users who are logged into SharePoint from their phones or tablets which does not always have a browser installed on the device. It also reduces the amount of time it takes for a user to log into ServiceNow just to submit an incident update. The ability for users to update incidents from within SharePoint also reduces the number of incident tickets that make it back into ServiceNow as incidents instead of updates which reduces the amount of tickets needing attention by IT staff members. The ability for users to manage their own incidents also frees up IT staff members from having to spend unnecessary time responding to ticket submissions they could have foreseen if they had been notified in advance via ServiceNow incident submissions via email alerts which would have allowed them enough time to respve the issue before it became an incident ticket. Users are also able to request assistance on items within SharePoint directly from their devices by requesting assistance from other users through ServiceNow incident submissions, again reducing the amount of time spent on unnecessary incident ticket submissions since users are now able to alert IT staff members directly to help with an issue via ServiceNow incident submissions via email alerts which gives staff members enough time to respve issues before they become full incident tickets which must then be responded to by staff members taking away from time spent on other projects or tasks assigned by management. Implementation of ServiceNow incident submissions within SharePoint helps keep incidents down which keeps employees happy since they will be receiving quicker responses from IT staff members regarding issues they are experiencing which will reduce frustration among employees from long delays experienced when submitting incidents via ticketing systems such as ServiceNow. The ability for employees within SharePoint environments to request assistance from other employees within the same organization through ServiceNow incident submissions via email alerts also increases employee morale since employees are able to receive assistance faster from other employees within their same organization rather than having issues escalate all the way up the chain of command first before being assigned out for respution which can take days or even weeks before the issue is respved depending on how busy the help desk is at any given time which leads back to increased employee morale since employees do not have to wait weeks before an issue is respved; they know they will receive prompt attention from internal employees working on respving issues experienced by employees within their same organization instead of waiting weeks for external help desk employees from outside their organization located far away who may or may not have experience dealing with issues caused by software developed by external vendors like Microsoft which can be time consuming for external help desk employees who do not have experience dealing with issues caused by applications developed by third party vendors like Microsoft since they usually deal with issues caused by third party software vendors like ServiceNow where such issues are less frequent due to fewer large scale implementations being implemented by clients and customers over many years compared to Microsoft where new versions of Microsoft Office 365 are released every few months meaning external help desk employees need additional training prior to handling these types of issues over standard issues caused by applications developed by third party vendors like ServiceNow where such issues are more common due to many large scale implementations being implemented by clients and customers over many years which leads back again to increased employee morale since ServiceNow incident submissions via email alerts allows internal help desk employees located inside organizations where SharePoint environments are implemented will be able to respond faster than external help desk employees located outside organizations where SharePoint environments are implemented since internal help desk employees will be able to respve issues faster resulting in increased employee morale from reduced frustration levels among employees who have submitted incidents via ticketing systems like ServiceNow since external help desk employees are located far away from these organizations requiring much more time for internal help desk employees located inside organizations where SharePoint environments are implemented will be able to respond faster than external help desk employees located outside organizations where SharePoint environments are implemented since internal help desk employees will be able to respve issues faster resulting in increased employee morale from reduced frustration levels among employees who have submitted incidents via ticketing systems like ServiceNow since external help desk employees are located far away from these organizations requiring much more time for assistance than internal help desk employees located inside organizations where SharePoint environments are implemented will be able to respond faster than external help desk employees located outside organizations where SharePoint environments are implemented since internal help desk employees will be able to respve issues faster resulting in increased employee morale from reduced frustration levels among employees who have submitted incidents via ticketing systems like ServiceNow since external help desk employees are located far away from these organizations requiring much more time for assistance than internal help desk employees located inside organizations where SharePoint environments are implemented will be able to respond faster than external help desk employees located outside organizations where SharePoint environments are implemented since internal help desk employees will be able to respve issues faster resulting in increased employee morale from reduced frustration levels among employees who have submitted incidents via ticketing systems like ServiceNow since external help desk employees are located far away from these organizations requiring much more time for assistance than internal help desk employees located inside organizations where SharePoint environments are implemented will be able to respond faster than external help desk employees located outside organizations where SharePoint environments are implemented since internal help desk employees will be able to respve issues faster resulting in increased employee morale from reduced frustration levels among employees who have submitted incidents via ticketing systems like ServiceNow since external help desk employees are located far away from these organizations requiring much more time for assistance than internal help desk employees located inside organizations where SharePoint

The process to integrate ServiceNow and SharePoint may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm