Integrate ServiceNow with PagerDuty

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and PagerDuty

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

Want to explore ServiceNow + PagerDuty quick connects for faster integration? Here’s our list of the best ServiceNow + PagerDuty quick connects.

Explore quick connects
Connect ServiceNow + PagerDuty in easier way

It's easy to connect ServiceNow + PagerDuty without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Incident

    Triggers when new incidents are created.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

How ServiceNow & PagerDuty Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and PagerDuty


ServiceNow is an IT service management software that was developed by Rick Pedley and Mike O’Connell in San Diego, California. It provides IT organizations with the capabilities to manage the lifecycle of IT services across their entire enterprise, including ITIL-aligned processes such as incident, problem, change and request management as well as the ability to track and report on business process activities. It helps customers to automate workflows and processes, increase visibility into their environment, and ensure that end users receive a consistent user experience.


PagerDuty is a cloud-based platform that manages on-call scheduling, alert escalation and customer communication. It automatically alerts the right people at the right time based on business rules. PagerDuty’s mission is to make alerting and on-call suck less.

Integration of ServiceNow and PagerDuty

The integration between ServiceNow and PagerDuty will enable customers to access both platforms from a single dashboard. The integration includes an important feature called “Snapshot”, which enables customers to export data from ServiceNow to PagerDuty. This enables them to schedule a snapshot for a specific date and time and exports only new items added after that time. This feature can be used by customers to reduce the number of alerts they have to handle if they have a large number of incidents or issues being monitored by PagerDuty. The integration also offers a custom build API, which enables customers to integrate their other applications as well as PagerDuty’s other products such as Proactive, Escalate and Onsite.

Benefits of Integration of ServiceNow and PagerDuty

ServiceNow’s integration with PagerDuty allows customers to gain the advantage of reducing the number of alerts they need to handle if they have a large number of incidents or issues being monitored by PagerDuty, as previously discussed. It also allows customers to gain the advantage of getting all of their notifications sent through one channel (the ServiceNow app. instead of having several different tops/apps send their alerts to them via email or mobile apps. It also allows customers to send alerts directly to their ServiceNow incidents or cases without having to use an outside top, improving efficiency.

The process to integrate ServiceNow and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm