Integrate ServiceNow with DocuSign

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and DocuSign

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About DocuSign

Docusign is cloud-based eSignature software with the most accurate and secure way to sign and send documents for business, legal, and medical use. Docusign is also used as a powerful workflow tool for eContracts, and e-invoicing.

Want to explore ServiceNow + DocuSign quick connects for faster integration? Here’s our list of the best ServiceNow + DocuSign quick connects.

Explore quick connects

Looking for the DocuSign Alternatives? Here is the list of top DocuSign Alternatives

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Connect ServiceNow + DocuSign in easier way

It's easy to connect ServiceNow + DocuSign without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Update Envelope

    Trigger when a status of the envelope changed.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Signature Request

    Create Signature Request

  • Send Envelope

    Send Envelope

How ServiceNow & DocuSign Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick DocuSign as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to DocuSign.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and DocuSign


ServiceNow is a SaaS-based platform that provides cloud-based services in the form of IT enterprise management software for large companies. The main areas of service include customer relationship management (CRM), field service management, and IT service desk.


DocuSign is an e-signature provider which offers cloud-based, electronic signature services for businesses. It offers digital signatures for use in B2B transactions. It also offers API integration to other software such as Salesforce, Microsoft Dynamics CRM, Zendesk, and other business software. It also offers a mobile app for use on smartphones and tablets.

  • Integration of ServiceNow and DocuSign:
  • Integration of ServiceNow and DocuSign would allow users to digitally sign documents in real time without having to print them out or fax them. For example, an employee can sign a contract on his/her tablet and the document will be automatically sent to the intended party.

    The integration of the two systems would eliminate the need for printing and faxing documents by emailing the documents to the intended recipients. This will result in reducing paper wastage and save money.

  • Benefits of Integration of ServiceNow and DocuSign:
  • There are many benefits when the two systems are integrated. These include but are not limited to:

    • Improved Customer Experience. The integration of the two systems would allow users to digitally sign documents in real time and cut down on the use of printing and faxing documents. This would result in improved customer experience as customers would not have to wait so long just to get something signed or returned. Customers will not be inconvenienced by delays due to printing or faxing documents. All they will have to do is simply log into their accounts to access the document and digitally sign it through the App or website. The user's signature will then be immediately sent back through email.
    • Increased Efficiency. In this case, the integration of the two systems would allow employees to digitally sign documents instead of printing them out and faxing them over to the intended recipient. Employees will no longer waste time waiting for documents to be faxed back before they send another request for a document to be signed. All they will have to do is log into their accounts, download the document, and digitally sign it via their mobile phone or tablet. It will be faster for employees as they won't have to wait for documents to be printed and faxed before they move on to their next task. And since there's no need for printing, this would save money as well as time.
    • Less Paper Wastage. With the integration of the two systems, there will be less paper wastage as documents would not have to be printed or faxed anymore before being sent back; all that would be required is sending an email with a link to the document which contains the information needed by the person signing it digitally. This results in a reduction in paper wastage, thus saving money on toner/ink cartridges as well as paper.

    The process to integrate ServiceNow and DocuSign may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm