Integrate ServiceNow with Customerly

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Customerly

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Customerly

Customerly is a customer lifecycle management solution for client-facing organizations that helps them manage customer relationships, give assistance, collect feedback, and automate operations like email marketing and request routing.

Want to explore ServiceNow + Customerly quick connects for faster integration? Here’s our list of the best ServiceNow + Customerly quick connects.

Explore quick connects
Connect ServiceNow + Customerly in easier way

It's easy to connect ServiceNow + Customerly without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Lead

    Triggers when a new lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Add User Tag

    Attach a tag to an existing user or lead.

  • Create or Update Lead

    Creates or updates a lead.

  • Create or Update User

    Creates or updates a new user.

How ServiceNow & Customerly Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Customerly as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Customerly .

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Customerly


ServiceNow is a cloud-based enterprise software company with headquarters in Santa Clara, California. They provide cloud-based enterprise software to manage customer service workflows and IT services. [1]


Customerly is a SaaS spution used by companies to automate and optimize their customer support. [2]

Integration of ServiceNow and Customerly

ServiceNow and Customerly are two different products that can be integrated together to automate and optimize customer support. The integration of these two products will enable the operation of an efficient customer support center. In order to achieve this, both services should be compatible with one another. The integration is done by using a connector that connects the two products together via APIs. [3]

The integration will allow the automation of some workflows of the customer support center. With this integration, the organizations will not have to go through the tedious process of manually filling out forms that are usually time-consuming and time-sensitive. It will also speed up the process of processing tickets, thus improving the efficiency of the organizations. An example of such scenario would be when a customer files a request for a refund. Before the integration, this process takes about 15 minutes for an agent to complete. However, with the integration of these two products, it takes only 2 minutes for an agent to complete. This is an important improvement because it allows agents to handle more customers at a time, thereby increasing the organizations' revenue. [4]

The integration of these two products will also allow the organization to centralize their data. It will allow them to conspidate all the data into one place so that they can use the data for business decisions or marketing purposes. Furthermore, it will help them identify patterns in the data that may lead to a better understanding of what customers want and need. This will result in improved customer satisfaction. [5]

Benefits of Integration of ServiceNow and Customerly

Integrating ServiceNow and Customerly together enables organizations to improve their customer support as well as their workflow management system. It also allows them to obtain more business insights from the data cplected. [6]

In conclusion, integrating ServiceNow and Customerly will lead to benefits such as reduced cost and time spent on administrative tasks, faster response times, and better customer management. Therefore, it is recommended that companies who have deployed these two systems should integrate them together.

The process to integrate ServiceNow and Customerly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm