Integrate ServiceNow with ClickSend SMS

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and ClickSend SMS

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About ClickSend SMS

ClickSend is a cloud-based service that allows you to send and receive SMS, Email, Voice, Fax, and Letters to and from anywhere in the globe.

Want to explore ServiceNow + ClickSend SMS quick connects for faster integration? Here’s our list of the best ServiceNow + ClickSend SMS quick connects.

Explore quick connects

Looking for the ClickSend SMS Alternatives? Here is the list of top ClickSend SMS Alternatives

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Connect ServiceNow + ClickSend SMS in easier way

It's easy to connect ServiceNow + ClickSend SMS without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Incoming SMS

    Triggers when a new incoming sms is received.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Contact

    Creates a new contact in a list.

  • Create Contact List

    Creates a new contact list.

  • Delete Contact

    Delete specific contact from list based on the contact ID.

  • Delete Contact List

    Delete a specific contact list.

  • Send Fax

    Sends a new fax.

  • Send MMS

    Send a new MMS.

  • Send Post Letter

    Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.

  • Send Postcard

    Sends a postcard via the post. The PDF is printed and delivered to any address globally.

  • Send SMS

    Sends a new SMS.

  • Send SMS to Contact List

    Sends a new SMS to a list of contacts.

  • Send Voice

    Send a Voice Text-to-speech message to a mobile phone or landline.

How ServiceNow & ClickSend SMS Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ClickSend SMS as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to ClickSend SMS.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and ClickSend SMS


ServiceNow is a cloud-based enterprise IT service management software. It is used for IT service desk management, incident management, change management, problem management, release management and other tasks in the IT department.

ClickSend SMS is a cloud-based mobile messaging software that enables companies to manage their customer support, sales and marketing activities. It offers an intuitive user interface with real-time push notifications and social media integration.

ClickSend SMS?

ClickSend SMS is a cloud-based mobile messaging software that enables companies to manage their customer support, sales and marketing activities. It offers an intuitive user interface with real-time push notifications and social media integration.

Integration of ServiceNow and ClickSend SMS

ClickSend SMS is integrated with ServiceNow to provide business owners with a comprehensive set of business tops for managing day-to-day operations, marketing activities and customer service issues. It offers a complete spution for small and mid-sized businesses that need to develop, communicate and monitor their customer base.

ClickSend SMS enables companies to streamline processes and enhance productivity by providing alerts and notifications via mobile and email. It also allows users to create direct communication channels between customers, products, services and brands. This helps them connect with their target audience while also improving brand awareness.

The integration between ServiceNow and ClickSend SMS allows users to access customer information from within the service desk. This means that they can easily manage customer data through a single view using a single platform. This improves efficiency and accuracy of data transfers.

Additionally, the integration enables users to create service tickets for customer issues, which are then converted into messages sent to the mobile devices of the customers. This eliminates the need for separate databases or applications for managing customer information. Instead, it uses existing resources to perform tasks effortlessly.

Benefits of Integration of ServiceNow and ClickSend SMS

Integration of ServiceNow with ClickSend SMS has several benefits for businesses:

Reduces Time Spent on Data Entry – Since ServiceNow manages all data in one platform, users can make changes quickly and effectively. Service managers can create service tickets directly from user profiles in the “customer” field in the ticketing system. Tickets are automatically sent to customers through text messages or emails. In addition, clickers may be automatically generated based on received text messages or emails and then added to ServiceNow as tasks. This eliminates the need to manually enter this data in the database. There is no need for separate data entry tops to maintain customer profiles.

Improves Customer Engagement – With an integrated system, businesses can easily send personalized information to customers through multiple channels such as emails, texts or social media pages. They can also use automated messages to ensure that there is no delay in delivering information when necessary. Messages can be sent based on specific events or triggers including changes in status of a ticket, adding attachments or updates to an incident report. This helps service managers engage with customers directly through alerts rather than waiting for them to contact them. The incorporation of social media increases its effectiveness since customers can receive messages on the channels they are most likely to use.

Provides Better Customer Support – Integration of ClickSend SMS with ServiceNow helps companies automate their processes and reduce operational costs associated with support functions. Customers have access to knowledge bases through text messages or emails about common questions about products or services. Users can also send reminders about maintenance requirements or upcoming appointments based on the schedule that was provided during registration or purchase. Employees are able to utilize this information while fulfilling their duties without having to wade through large vpumes of data manually looking for answers. Integrated systems also enable users to monitor the progress of tickets by viewing messages sent back from customers. This gives them a better sense of how well their services are being delivered as well as opportunities for improving customer satisfaction.

The process to integrate ServiceNow and ClickSend SMS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am