Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.
Customerly is a customer lifecycle management solution for client-facing organizations that helps them manage customer relationships, give assistance, collect feedback, and automate operations like email marketing and request routing.
It's easy to connect Pendo + Customerly without coding knowledge. Start creating your own business flow.
Trigger when new visitor visit.
Trigger when a new visitor added in the report.
Triggers when a new lead is created.
Triggers when a new user is created.
Attach a tag to an existing user or lead.
Creates or updates a lead.
Creates or updates a new user.
To begin this article, I will give a short description of what Pendo and Customerly are.
Pendo is a web and mobile application that aims to help companies build customer relationships by providing real-time insight into customer behavior. The product is designed to see how customers use products, engage with content, and navigate across the site, so that companies can take action on the data to improve experience.
Customerly is a top for understanding customer behavior on your website. It analyzes the behavior of your visitors (who they are, where they came from, when they visit, what pages they view. and uses this information to give you actionable insights about how your customers are using your website.
Now we will do an analysis on how the integration of Pendo and Customerly could be beneficial to us as well as how it works.
What you can do with Pendo is you can track what people do on your website in real time. This information helps you understand better why some of your visitors are not signing up or converting into customers. For example, if you find out that some of your potential customers are looking at certain sections of your website more than others, then you should consider optimizing those sections so that they can convert into customers. This will help you save money because instead of wasting money on advertising, you can spend that money on improving the different parts of your website that visitors seem to like. For instance, maybe you find out that users really like the pictures of the different products; you might want to post more pictures. On the other hand, maybe users don’t like the pricing; perhaps you should lower your prices to attract more customers.
The second part of the integration is Customerly which monitors how your customers or users behave on your website. You can create an account for free and add UTM codes to each link that you want tracked. You can also add tags for certain pages that you want monitored. Once the UTM codes are added to the links on your website, Customerly will begin tracking the behavior of all the visitors who click those URLs. You can then see exactly what these users do on your site; whether they just view one page or they view many. You can tell if they are customers or potential customers. You can also see if they scrpl down on every page or if they just read the first paragraph and leave. You can even see if they come back to your site later on and revisit your links/pages or if they go to other websites after leaving yours. You can determine all of these things and more by using Customerly. In fact, these are only a few examples of how this app works; there are many other ways that it can be useful as well.
Though both Pendo and Customerly offer their own benefits, when combined they offer much more. As stated previously, Pendo allows you to track the behavior of all of your users on your website in real-time, giving you valuable information regarding user engagement. Customerly will then allow you to analyze that data in order to determine what actions should be taken next. With this integration between both tops, a company will be able to take advantage of all of these tops and better understand their customers based on their behavior on their website. They will have information about what their users like as well as what kind of people visit their site and what those people do when they get there. Companies will be able to determine if their customers enjoy their products and services or if they would like to change something about them in order to make them more attractive for future customers. Although both tops offer great benefits, when used together they offer even more value.
All in all, we believe that the integration between Pendo and Customerly would be a huge benefit for many companies because it will allow them to understand their customers better in order to increase sales as well as retain loyal customers.
The process to integrate Pendo and Customerly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.