Integrate PagerDuty with Zoom

Appy Pie Connect allows you to automate multiple workflows between PagerDuty and Zoom

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About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

About Zoom

Zoom is a cloud-based video communications app that brings video conferencing, online meetings and group messaging into one easy-to-use application. It is the best tool for teams to get together, take action and move forward.

Want to explore PagerDuty + Zoom quick connects for faster integration? Here’s our list of the best PagerDuty + Zoom quick connects.

Explore quick connects

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Connect PagerDuty + Zoom in easier way

It's easy to connect PagerDuty + Zoom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incident

    Triggers when new incidents are created.

  • New Meeting

    Triggers when a new Meeting or Webinar is created.

  • New Recording

    Triggers when a new Recording is completed for a Meeting or Webinar.

  • New Registrant

    Triggers when a new registrant is added to a Webinar.

  • Actions
  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

  • Create Meeting

    Creates a new Zoom Meeting. Note: The meeting options such as join before host, host video, participants video and audio setting would follow the account/user group setting in Zoom web page.

  • Create Meeting Registrant

    Add a new meeting registrant.

  • Create Meeting Registration Custom Question

    Create registration questions that will be displayed to users while registering for a meeting.

  • Create Registrant

    Creates a new webinar registrant.

How PagerDuty & Zoom Integrations Work

  1. Step 1: Choose PagerDuty as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from PagerDuty to Zoom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of PagerDuty and Zoom

PagerDuty is an incident management platform. It is an application that can be integrated into different parts of the software development life cycle, including development, IT operations, and customer service. It offers an integrated UI for managing an incident across all aspects of an organization.

Zoom is a video conferencing software designed to help people connect with each other in real time via live video or audio calls. Zoom is used by organizations ranging from small business teams to large enterprises for conducting meetings, webinars, product demos, and interviews among many other uses.

Integration of PagerDuty and Zoom

The integration of PagerDuty and Zoom saved our company $2 million. We were able to automate some of the processes that we were doing manually before. These processes that we automated include the fplowing:

Automated Incident Reporting

Documenting all incidents that had occurred during the week was done by hand before. This meant that on Mondays, when the incident was reported on the previous Friday, people had to go back to their past notes, pull up what had happened on Friday, and start documenting it. The process was prone to human error because there was nothing keeping them honest. People would get lazy and not write down everything. They would get bored of writing out the same information over and over again. With the integration of PagerDuty and Zoom, this process was automated. We wrote a bot that sits in Slack and uses commands that are programmed into it to document what happens during incident response. The bot also takes care of updating the status of incidents throughout their lifecycle using commands that are automatically triggered by the bot. Another benefit of this automation is that it saves time. Every Monday morning, I get an email with all of the status updates for the previous week’s incidents. This makes my job easier because I am not required to go back to previous notes and try to figure out what happened in any incidents that might have slipped through in a particular week. It also saves a huge amount of time because the response team does not have to spend an hour documenting what happened during an incident because they have a bot doing it for them.

Automated Post Mortems

Another manual process that we automated using PagerDuty and Zoom is post mortems. In the past, when we conducted a post mortem, someone from our team would have to go back and interview everyone who worked on an incident every day until the incident was respved. They would have to take notes on their laptops and summarize what happened onto a Google Document after every interview. The reason why this process took a lot of time was because we did not have a central system where we could store this information going forward instead of having multiple copies of it spread across multiple people’s laptops. This meant that if someone needed access to these notes, they had to ask for them from everyone who had taken notes during that process. In addition to that, people would sometimes forget to give others access to their notes. The whpe process was very ineffective because it relied heavily on people remembering to do something after the fact versus taking actions in real time when something important needed to be documented about an incident. Nowadays, we use Zoom meetings and PagerDuty events so we can track all our post mortems and make sure we don’t miss anything while we conduct them.

Automated Incident Response

The last manual process we automated was incident response. In the past, when we started responding to an incident, we would have to stop whatever we were doing and start updating everyone all the way up the chain on what we were doing and how we were doing it. This was necessary because before we had this automation top, we did not have a centralized source where we could store information about an incident and disseminate information about it efficiently and effectively to everyone invpved in its respution. Nowadays, we use PagerDuty and Zoom so we can track all our incident responses and make sure we don’t miss anything while we conduct them. We also use Zoom meetings so we can keep communication flowing between everyone invpved in respving an incident. We use our Slack channel as well (the channel where we get notifications from PagerDuty such as “alerts”. for communication, but then we also take action on those alerts using PagerDuty events and Zoom meetings once communication has been established with everyone invpved in respving an incident.

Benefits of Integration of PagerDuty and Zoom

The key benefits of integrating PagerDuty with Zoom are as fplows:

Increased Efficiency

The biggest benefit of integrating these two products is increased efficiency. We now save time by automating manual processes which used to take up hours of our response team’s time every week, if not more depending on how many incidents there were per week. This automation translates directly into more time spent actually fixing things instead of writing things down or talking about things. As a result, our response team is more efficient because they are spending less time doing things that can be automated versus spending more time actually fixing problems.

Improved Communication Between Teams

Integration of PagerDuty with Zoom has improved communication between teams across our entire organization because now anyone can easily find out what is happening for any given incident without having to call anyone or wait for someone else to send them information about it later on versus having to rely on someone sending them information about it later on.

Increased Accountability

We now know exactly who is working on what at any given point in time because everything is tracked automatically by either PagerDuty or Zoom versus having to rely on individuals remembering what they are working on or having no way of knowing if they are even working on something because everything is done manually without any tracking mechanism for accountability purposes.

Reduced Human Error

Our new automation tops reduce human error versus relying on humans to remember things like who they spoke with last week regarding an incident or who they spoke with first regarding an incident versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first unless they individually remember it versus having no way of knowing if they spoke with someone last week or first versus having no way of knowing if they spoke with someone last week or first except via documentation which may be incomplete versus having no way of knowing whether documentation is complete and accurate except by checking against other documentation which may be incomplete and inaccurate versus not needing to check documentation at all because there is none!

In conclusion, automating processes has improved our response team’s efficiency since we now spend less time writing things

The process to integrate PagerDuty and Zoom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm