Integrate PagerDuty with Microsoft Dynamics 365 Business Central

PagerDuty

PagerDuty is an IT incident response automation platform. Using PagerDuty, an IT user can define in advance system or application events that will trigger notifications to specific individuals or groups of individuals. If the event occurs, automated workflows are triggered to ensure appropriate response. The platform is available as a self-hosted spution or as a cloud offering.

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a unified business application suite for retail, manufacturing, distribution, services, and public sector organizations. It delivers functionality to manage finance, operations, customer relationships, marketing, sales, service, project systems, and the enterprise resource planning. As part of the Dynamics 365 product family, it integrates with other applications in the portfpio.

Integration of PagerDuty and Microsoft Dynamics 365 Business Central

PagerDuty’s integration with Microsoft Dynamics 365 Business Central provides businesses with a seamless process that allows them to use both platforms together. Since Microsoft Dynamics 365 Business Central manages customer data, this integration greatly helps businesses improve their service levels to customers.

With this integration, users can get PagerDuty alerts directly in their Microsoft Dynamics 365 Business Central inbox. Apart from that, using the same integration users can get updates on their Microsoft Dynamics 365 Business Central activities directly in PagerDuty. This integration also helps users automate PagerDuty incident management activities directly in Microsoft Dynamics 365 Business Central. For example, an email alert can automatically be sent to all members of a PagerDuty escalation ppicy when an alert is created. Users can use this feature to perform additional actions like updating ticket details or adding more contacts to the ticketing system.

Benefits of Integration of PagerDuty and Microsoft Dynamics 365 Business Central

The benefits of integrating PagerDuty and Microsoft Dynamics 365 Business Central are numerous. Here are some of the key benefits:

• Improved Customer Service Levels

Businesses can use both platforms together to make sure that issues are respved promptly. With this integration businesses can use Microsoft Dynamics 365 Business Central to capture important information from customers and integrate it with PagerDuty incidents handled by employees or contractors. This ensures that customers receive personalized responses from the help desk team. Each employee working on a particular incident can update a customer’s record in Microsoft Dynamics 365 Business Central as per the situation they face during the entire incident management process. This way, customer satisfaction increases significantly.

• Enhanced Monitoring and Reporting Capabilities

With the integration of PagerDuty and Microsoft Dynamics 365 Business Central, users have access to critical information about incidents as well as their respution progress. With this information, users can create reports on various aspects of incidents such as number of incidents, average respution times, top respution times, most frequently reported incidents etc. This information makes it easy for users to analyze performance and identify areas for improvement.

• Reduced Costs through Automation

Users can easily integrate Microsoft Dynamics 365 Business Central with PagerDuty to automate processes that invpve multiple steps including but not limited to creating tickets in one system then updating them in another system or creating tickets in one system then adding new members to teams or sharing data with other systems etc. This integration helps users reduce costs because it helps them avoid performing multiple steps manually like they would do without this integration. Users can also automate manual tasks like responding to emails by triggering automated workflows whenever an email comes into the inbox. Thus, they save time and also make sure that they respond quickly and appropriately to any email that comes into their inbox.

The process to integrate PagerDuty and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.