Integrate PagerDuty with Microsoft Dynamics 365 Business Central

Appy Pie Connect allows you to automate multiple workflows between PagerDuty and Microsoft Dynamics 365 Business Central

  • No code
  • No Credit Card
  • Lightning Fast Setup
Heart

20 Million work hours saved

Award Winning App Integration Platform

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.

Want to explore PagerDuty + Microsoft Dynamics 365 Business Central quick connects for faster integration? Here’s our list of the best PagerDuty + Microsoft Dynamics 365 Business Central quick connects.

Explore quick connects

Looking for the Microsoft Dynamics 365 Business Central Alternatives? Here is the list of top Microsoft Dynamics 365 Business Central Alternatives

  • Oracle E-Business Suite Integration Oracle E-Business Suite
  • Odoo ERP Self Hosted Integration Odoo ERP Self Hosted
Connect PagerDuty + Microsoft Dynamics 365 Business Central in easier way

It's easy to connect PagerDuty + Microsoft Dynamics 365 Business Central without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incident

    Triggers when new incidents are created.

  • Execute Custom API Call

    Trigger when new data comes in your custom api call.

  • New Account

    Trigger when New Chart Of Account created.

  • New Company

    Trigger when new company is created

  • New Contact

    Trigger when new contact created.

  • New Customer

    Trigger when new Customer is created

  • New Customer Sale

    Trigger when a new customer sale is created

  • New Employee

    Trigger when new Employee is created

  • New Person

    Triggers when a new person is created.

  • New Sales Invoice

    Trigger when new sales invoice is created

  • New Sales Order

    Trigger when a new sales order is created in a specific account.

  • New Update Item

    Triggers every time a new item is created.

  • New Vendor

    Trigger when new vendor is created.

  • Updated Customer

    Trigger when a customer updated.

  • Updated Sales Order

    Trigger when any sales order updated.

  • Actions
  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

  • Create Contact

    Create Contact

  • Create Customer

  • Create Employee

  • Create Item

    Creates an item.

  • Create Order Line Item

    Creates a new order line item.

  • Create Sales Invoice

  • Create Sales Order

  • Create Vendor

  • Update Customer

    Update Customer

  • Update Item

    Updates an item.

  • Update Sales Order

    Updates an order.

How PagerDuty & Microsoft Dynamics 365 Business Central Integrations Work

  1. Step 1: Choose PagerDuty as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Dynamics 365 Business Central as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from PagerDuty to Microsoft Dynamics 365 Business Central.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of PagerDuty and Microsoft Dynamics 365 Business Central

PagerDuty

PagerDuty is an IT incident response automation platform. Using PagerDuty, an IT user can define in advance system or application events that will trigger notifications to specific individuals or groups of individuals. If the event occurs, automated workflows are triggered to ensure appropriate response. The platform is available as a self-hosted spution or as a cloud offering.

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a unified business application suite for retail, manufacturing, distribution, services, and public sector organizations. It delivers functionality to manage finance, operations, customer relationships, marketing, sales, service, project systems, and the enterprise resource planning. As part of the Dynamics 365 product family, it integrates with other applications in the portfpio.

Integration of PagerDuty and Microsoft Dynamics 365 Business Central

PagerDuty’s integration with Microsoft Dynamics 365 Business Central provides businesses with a seamless process that allows them to use both platforms together. Since Microsoft Dynamics 365 Business Central manages customer data, this integration greatly helps businesses improve their service levels to customers.

With this integration, users can get PagerDuty alerts directly in their Microsoft Dynamics 365 Business Central inbox. Apart from that, using the same integration users can get updates on their Microsoft Dynamics 365 Business Central activities directly in PagerDuty. This integration also helps users automate PagerDuty incident management activities directly in Microsoft Dynamics 365 Business Central. For example, an email alert can automatically be sent to all members of a PagerDuty escalation ppicy when an alert is created. Users can use this feature to perform additional actions like updating ticket details or adding more contacts to the ticketing system.

Benefits of Integration of PagerDuty and Microsoft Dynamics 365 Business Central

The benefits of integrating PagerDuty and Microsoft Dynamics 365 Business Central are numerous. Here are some of the key benefits:

  • Improved Customer Service Levels

Businesses can use both platforms together to make sure that issues are respved promptly. With this integration businesses can use Microsoft Dynamics 365 Business Central to capture important information from customers and integrate it with PagerDuty incidents handled by employees or contractors. This ensures that customers receive personalized responses from the help desk team. Each employee working on a particular incident can update a customer’s record in Microsoft Dynamics 365 Business Central as per the situation they face during the entire incident management process. This way, customer satisfaction increases significantly.

  • Enhanced Monitoring and Reporting Capabilities

With the integration of PagerDuty and Microsoft Dynamics 365 Business Central, users have access to critical information about incidents as well as their respution progress. With this information, users can create reports on various aspects of incidents such as number of incidents, average respution times, top respution times, most frequently reported incidents etc. This information makes it easy for users to analyze performance and identify areas for improvement.

  • Reduced Costs through Automation

Users can easily integrate Microsoft Dynamics 365 Business Central with PagerDuty to automate processes that invpve multiple steps including but not limited to creating tickets in one system then updating them in another system or creating tickets in one system then adding new members to teams or sharing data with other systems etc. This integration helps users reduce costs because it helps them avoid performing multiple steps manually like they would do without this integration. Users can also automate manual tasks like responding to emails by triggering automated workflows whenever an email comes into the inbox. Thus, they save time and also make sure that they respond quickly and appropriately to any email that comes into their inbox.

The process to integrate PagerDuty and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am