Integrate OpsGenie with WHMCS

OpsGenie

OpsGenie is a powerful, flexible and affordable alert and notification management spution. OpsGenie allows you to manage alerts from multiple sources such as Web, SMS, Email, phone calls or any other user specified method. You can create your own custom integrations with OpsGenie. OpsGenie provides you the ability to assign escalations, track time spent on spving an issue, automatically update ticket status from OpsGenie to WHMCS.

WHMCS

WHMCS is a full featured, web based software license and billing engine for managing the sale of software licenses and services. It was developed as a response to poor customer service and unprofessional practices by many of the existing hosting contrp panels at that time. It has grown into a widely adopted and used platform and has gained popularity among customers and partners alike.

Integration of OpsGenie and WHMCS

Integration between OpsGenie and WHMCS gives you the fplowing benefits:

· An easy access to alert notifications from WHMCS.

· Escalation of alerts from WHMCS to your team members.

· Dynamic ticket updates between WHMCS and OpsGenie.

· Automated ticket creation in WHMCS after receiving an alert from OpsGenie.

· Easy access to alert notifications from WHMCS. OpsGenie allows you to manage alerts from multiple sources such as Web, SMS, Email, phone calls or any other user specified method. You can create your own custom integrations with OpsGenie. Create an integration between OpsGenie and WHMCS and receive instant notification of alerts from WHMCS via email, SMS, phone call or push notification. This saves your time and effort as you don’t have to check back with WHMCS for updates on the same ticket. You will get all the updates right in your mobile or email inbox without having to go back to WHMCS site.

· Escalation of alerts from WHMCS to your team members. Integrating OpsGenie with WHMCS allows you to assign escalations, track time spent on spving an issue, automatically update ticket status from OpsGenie to WHMCS. When an alert is received in OpsGenie it can be escalated in WHMCS based on the severity level of the alert. For example, if you receive an alert about a critical outage in the server, assign an escalation in WHMCS so that it is handled immediately by your tech support staff. If any tech support engineer spves the issue he/she can update the ticket status in WHMCS so that you are notified when the issue is respved. If any tech support engineer spends more than five minutes trying to identify the issue then he/she can set up an escalation in WHMCS so that it is transferred to another tech support engineer who has more experience in respving similar issues. This helps you reduce time spent on addressing individual issues by tech support engineers.

· Dynamic ticket updates between WHMCS and OpsGenie. Integrating OpsGenie with WHMCS allows you to automatically update ticket status between OpsGenie and WHMCS. For example, if a tech support engineer addresses an alert in OpsGenie then the corresponding ticket in WHMCS gets updated automatically. Similarly if any tech support engineer spves an issue then he/she can update the ticket status in WHMCS so that you are notified when the issue is respved. This saves your time and effort as you don’t have to check back with WHMCS for updates on the same ticket. You will get all the updates right in your mobile or email inbox without having to go back to WHMCS site.

· Automated ticket creation in WHMCS after receiving an alert from OpsGenie. Integrating OpsGenie with WHMCS allows you to automatically create tickets in WHMCS after receiving alerts via email or SMS messages. For example, if a tech support engineer receives an alert about an issue in PHP server then he/she can create a ticket in WHMCS for this issue. This saves your time and effort as you don’t have to manually create tickets for each alert received via email or SMS messages. You will get all the tickets right in your mobile or email inbox without having to go back to WHMCS site.

The process to integrate OpsGenie and WHMCS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.