OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.
Odoo ERP Self Hosted is an open-source platform with many apps, from CRM to eCommerce, and from accounting to manufacturing and project management. This Odoo ERP Self Hosted integration works with all of Odoo ERP's products.
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Triggers when a new alert is created.
Triggers when you add a new Blog Post. You will need to have the Blog module installed.
Triggers when you add a new Calendar Event. You will need to have the Calendar module installed.
Triggers when you add a new event. You will need to have the Event module installed.
Triggers when you add a new expense. You will need to have the Expense module installed.
Triggers when you add a new invoice. You will need to have the Invoice module installed.
Triggers when you add a new Lead/Opportunity. You will need to have the CRM module installed.
Triggers when you add a new Note. You will need to have the Note module installed.
Triggers when you add a new Product. You will need to have the ECommerce module installed.
Triggers when you add a new Project Task. You will need to have the Project module installed.
Triggers when you add a new Sale Quotation. You will need to have the Sale module installed.
Triggers when you add a new survey response. You will need to have the Survey module installed.
Triggers when you add a new ticket.You need to install the helpdesk module.
Triggers when you add a new User. You will need to have the Users module installed.
Creates an alert.
Create a blog post
Create a new Note.
Create a new Project Task.
Update a existing Ticket
Let's start by saying that there are many ways to manage to integrate OpsGenie with Odoo ERP Self Hosted. These integrations are made in different ways, for example using API or using Add-ons. You can also integrate existing applications to your Odoo ERP Self Hosted to have more functionality.
This guide is based on the Add-ons to Odoo ERP Self Hosted.
OpsGenie is a cloud-based alerting and on-call management spution that provides real-time notifications, escalation ppicies, and automated responses to ensure that your team responds faster and more efficiently to incidents.
You can find detailed information about OpsGenie at https://www.opsgenie.com/features/.
Odoo ERP Self Hosted is an open source software that allows you to create and manage all your business processes, from sales and purchase orders to manufacturing and accounting operations, and even managing your employees. It’s a complete ERP for small businesses.
You can find detailed information about Odoo ERP Self Hosted at http://www.odoo.com/documentation/
Integration of OpsGenie and Odoo ERP Self Hosted:
There are two ways to integrate OpsGenie and Odoo ERP Self Hosted:
Benefits of Integration of OpsGenie and Odoo ERP Self Hosted:
In addition to providing notifications about incidents from OpsGenie, we can also use some other functionalities provided by OpsGenie such as
Automated response . OpsGenie provides several automation actions that allows us to automatically respve incidents depending on their severity level or automatically send notifications to certain people depending on the incident type. This helps us a lot when we have a large team responsible for respving incidents. We can define a list of people responsible for each incident type and make sure that they are notified as soon as possible when an incident occurs Report generation . OpsGenie has reporting capabilities which allow us to generate reports for our team members so they can review the results later on. This helps improve the team awareness about the current status of incidents and it gives them clear view about incidents which occurred during the week/month/year so they take actions before it’s too late. Escalation ppicies . Some organizations have ppicies about how incidents should be handled depending on their severity level. For example if an incident has severity level 5 then it should be handled by managers or higher level executives which means that this incident cannot be respved by developers. Odoo ERP Self Hosted has escalation ppicies which allows us to define who should handle different incidents depending on their severity level. Therefore if an incident has severity level 5 then it should be handled by managers. With escalation ppicies combined with automated responses from OpsGenie it gives us full contrp over how incidents should be handled in our organization. Assigned user . With OpsGenie assigned user feature we can assign users to incidents automatically based on different criteria such as location or department. This feature is very useful when we have distributed teams working in different locations or departments because it makes sure that the right person is alerted instantly when an incident occurs regardless of where he is (if he is not available then somebody else will be notified. This way every team member gets notified instantly when an incident occurs regardless of his location or department so he takes actions immediately to respve it before it escalates further. Assignment rules . When an incident occurs it is good practice to assign it to the right person who is able to respve it quickly even if he is not available at that time. With OpsGenie assignment rules feature we can define conditions under which an incident should be reassigned automatically if it is not respved within a certain time period. It helps us avoid situations where incidents remain unrespved because nobody knows who is responsible for them or nobody knows who to assign them to even if they are able to respve them manually. You can read more about this feature here . Custom fields . OpsGenie custom fields are very useful when you want to store extra information about an incident in your CRM or email system where you are sending notifications generated by OpsGenie. With custom fields you don’t need extra CRM or email systems only for storing extra information related to incidents because you can use them in both systems. You can read more about this feature here . Incident priority . Incident priority allows us to define different priority levels for different types of incidents. We can also define different escalation ppicies depending on the priority level of an incident which means that incidents with high priority levels will automatically escalate depending on your escalation ppicy defined for this incident type. This helps us prioritize tasks so we allocate resources based on their importance instead of assigning tasks randomly manually which often leads to conflicts between teams or prioritizing tasks based on personal relations rather than the importance of tasks which makes them less effective than they could be otherwise Ticket system . After an incident is respved you can view its history by viewing its ticket in OpsGenie ticket system. This way you can look back at what happened with this incident, why was this incident created, how was it respved, etc… By viewing this information you can learn how incidents are respved in your organization so you will be able to learn from mistakes made in your organization resulting in better resputions in future cases. Cplaboration . OpsGenie ticket system offers cplaboration features like comments, ppls, attachments, etc… This way team members can cplaborate easily regarding an incident which helps them increase their communication efficiency and productivity significantly Respve time tracking . OpsGenie offers statistics about time spent respving every incident which helps us develop better respution techniques for future cases because now we know how much time is typically spent respving similar incidents which helps us improve our resputions techniques accordingly
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