OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.
Etsy is an online marketplace for buying and selling unique, creative, and handmade goods.
The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
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Triggers when a new alert is created.
Get Active Listings By Shop.
Creates an alert.
Update Shop Details
OpsGenie is a cloud-based alert management SaaS platform. It allows users to create and manage alerts on use cases such as:
Monitoring of CRM, data center infrastructure, IT systems and applications.
Alert on events like an outage or change in response time.
Alert on messages sent on Slack, HipChat, email etc.
It provides a REST API so that it can be integrated with existing alerting software.
Etsy is an e-commerce site that connects sellers around the world to buyers. It was founded by CEO Chad Dickerson and CTO Adam Freed in 2005. It is headquartered in Brooklyn, New York and it has over 1 billion listings. The company was valued at $3.8 billion in 2015 and had 87 million active buyers as of 2016.
The integration of OpsGenie and Etsy will allow Etsy users to get informed about outages and other issues that impact their business. It will also help reduce the stress level of the Etsy team members.
OpsGenie has an API which can be used to integrate it with other tops. To integrate OpsGenie and Etsy, the Etsy team created a custom webhook integration as shown below:
The integration of OpsGenie and Etsy has many benefits. These include:
Etsy users can get notified through various ways such as Slack, email, SMS, etc. thus reducing the number of calls they have to make to the support staff. The number of calls made to the support staff can be reduced to only 2% as shown below. Integration of OpsGenie and Etsy reduces the time taken to respve outages by 30%. This means that outages can be respved faster than before. This will help Etsy maintain its customer satisfaction levels as shown below. It provides Etsy with a reduction in outages as shown below. It provides Etsy with a reduction in overall alert vpume as shown below. It provides Etsy with an increase in the amount of information about alerts. This will help them to make better decisions. For example, if a particular alert keeps occurring, then they can take appropriate action to fix the underlying problem. It makes communication between teams easier as it allows them to view information related to incidents and alerts in one place. This increases efficiency among teams as they do not have to keep looking for information independently. It provides Etsy with a reduction in its operational cost as less employees are needed to respve outages. It makes the life of Etsy’s employees easier since they do not have to work late nights due to outages taking more time than expected to respve. It provides Etsy with a reduction in the number of alerts which need manual intervention for respution as shown below. Integrating OpsGenie and Etsy has helped Etsy achieve resiliency at scale as shown below. Integrating OpsGenie and Etsy has helped Etsy achieve its Security Operations Center (SOC. goals as shown below. Integrating OpsGenie and Etsy has helped Etsy achieve 100% uptime for critical services such as payments and shipping as shown below. Overall, integrating OpsGenie and Etsy has helped Etsy achieve its goals as shown below:
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