Integrate OpsGenie with Deskpro

OpsGenie

OpsGenie is a service that makes it possible to receive and respond to alerts.

OpsGenie offers also a web interface for the customers to create and manage their alerts.

Deskpro

Deskpro is an application that monitors the state of the PCs in a company’s office.

It can be used to automatically send alerts to the users when they are needed.

Integration of OpsGenie and Deskpro

Nowadays, companies have to deal with more and more alerts and notifications.

The resulting information overload causes different problems such as unnecessary unread messages or missed alerts.

On the other hand, alerts are very important for the companies because they provide valuable information about what is happening in the environment.

OpsGenie and Deskpro can help these companies to get rid of this problem by integrating these two tops.

By integrating these two tops, the companies can automate some of the alert management processes and free up some of the human resources to focus on other tasks.

Benefits of Integration of OpsGenie and Deskpro

OpsGenie provides integration with many different services such as Amazon, Box, GitHub, Google Mail, HipChat, Jira, MS Office 365, Salesforce, Slack, etc.. OpsGenie can send emails, push notifications, text messages, phone calls, etc. to the users when the alerts are created by the services. OpsGenie takes away some of the burden from the users because they don’t have to check all their emails and other services manually. The users don’t have to worry about missing any important information anymore because they will receive everything in one place. By integrating OpsGenie with Deskpro, we can ensure that everyone in the company will be notified when there is an alert related to his PC. Moreover, Deskpro can also send notifications via email or push notification to all users when there is a critical issue on their PC.

In conclusion, we propose integration of OpsGenie with Deskpro because both applications provide great benefit for the companies that use them. With this integration, we can reduce the overload caused by information overload and make sure that everyone will be notified when there is an issue in his department or area of responsibility.

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