OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.
About Appy Pie Chatbot
Appy Pie Chatbot is a powerful and easy-to-use no-code chatbot builder. It helps you make your own chatbots for your business with minimum effort.
It's easy to connect OpsGenie + Appy Pie Chatbot without coding knowledge. Start creating your own business flow.
Triggers when a new alert is created.
Triggers when the chatbot conversation is completed.
New Chats Data
Triggers whenever a user interacts with the chatbot selected during integration.
Creates an alert.
How OpsGenie & Appy Pie Chatbot Integrations Work
Step 1: Choose OpsGenie as a trigger app and authenticate it on Appy Pie Connect.
Step 2: Select "Trigger" from the Triggers List.
Step 3: Pick Appy Pie Chatbot as an action app and authenticate.
Step 4: Select a resulting action from the Action List.
Step 5: Select the data you want to send from OpsGenie to Appy Pie Chatbot.
Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of OpsGenie and Appy Pie Chatbot
OpsGenie is the leading provider of the on-call management spution for DevOps and IT teams. It offers an alerting, on-call scheduling, and incident tracking platform. It provides intelligent automation to manage alerts and streamline business processes between development, QA, IT operations, and support teams.
Appy Pie Chatbot
Appy Pie is a software development company that creates smart bots using artificial intelligence. It helps users build chatbots for Facebook Messenger, Google Assistant, Slack, Kik, WeChat, SMS, Skype, etc.
Integration of OpsGenie and Appy Pie Chatbot
Appy Pie Chatbot is integrated with OpsGenie. Hence, if you have an OpsGenie account, then you can integrate Appy Pie Chatbot with it. Both the platforms will automatically send notifications to the right person based on the incident severity.
In OpsGenie web app, go to Integrations > App Integration In the search box, type Appy Pie Chatbot In the list of results, select Appy Pie Chatbot Click on “Connect” button. In the popup window, enter the fplowing information:
API Key – Appy Pie Chatbot API key from Appy Pie Chatbot Settings page. b. API Secret – Appy Pie Chatbot API secret from Appy Pie Chatbot Settings page. c. Callback URL – A URL where Appy Pie Chatbot should redirect user after user has interacted with the chatbot. This URL should be specified in Appy Pie Chatbot Settings page as well. d. Username – The username of the operator who will receive push notifications from OpsGenie. e. Password – The password of the operator who will receive push notifications from OpsGenie. f. Default Channel – The channel that will be selected by default on the Appy Pie Chatbot dashboard for all incidents created on OpsGenie. g. Retry Interval – The Retry Interval at which Appy Pie Chatbot will retry sending notifications to OpsGenie for new incidents. This feature will only work if the channel is configured as Webhook. h. Retry Count – The number of times Appy Pie Chatbot will retry sending notifications to OpsGenie for new incidents. This feature will only work if the channel is configured as Webhook. i. Retry Timeout – The number of seconds that Appy Pie Chatbot will wait before it tries to resend notifications for new incidents. This feature will only work if the channel is configured as Webhook. j. Enable Rate Limiting – If it is enabled (checked), then Appy Pie Chatbot will apply rate limiting per incident created on OpsGenie. k. Rate Limit Factor – A factor used to calculate rate limit duration for incidents created on OpsGenie. l. Rate Limit Window – Number of minutes used by Appy Pie Chatbot to calculate rate limit duration for incidents created on OpsGenie. m. Rate Limit Duration – Number of minutes that Appy Pie Chatbot will restrict itself to sending notifications per incident created on OpsGenie. n. Notifications – Specify what types of notifications are sent to OpsGenie for incidents created on Appy Pie Chatbot. o. Severity Threshpds – Specify severity threshpds for notifications sent to OpsGenie. p. Device Type – Select either “Mobile” or “Desktop” as the device type for notifications sent to OpsGenie for incidents created on Appy Pie Chatbot. q. Channel – Select either “Webhook” or “Email” as the channel that sends notifications to OpsGenie for incidents created on Appy Pie Chatbot. r. IP Whitelist – Specify IP addresses that are allowed to call your Appy Pie Chatbot API endpoints using Webhooks or Email channels. s. User Agent Whitelist – Specify user agent strings that are allowed to call your Appy Pie Chatbot API endpoints using Webhooks or Email channels. t. Exclude Channels – Specify which channels are disabled from sending notifications to OpsGenie for incidents created on Appy Pie Chatbot. When users create new incidents on Opgenie, they interact with either “Webhook” or “Email” channels depending upon how they are configured on their side. So you can just specify which channels you want disabled from sending notifications to OpsGenie for incidents created on Appy Pie Chatbot without having to worry about users interacting with other channels like “Slack”, “Facebook Messenger”, “SMS” etc., since these channels are disabled by default anyway. u. Default Channel Level – For each channel (other than Email and Webhook), you must set the default level of notification for users of that channel (for example, critical incidents will be critical for email channel. v. Channel Levels – Specify levels of notification for each channel (other than Email and Webhook. w. Send Test Alerts – You can configure your integration with sample test alerts to make sure that everything works correctly before enabling real alerts coming into OpsGenie from your app or service. You can also send test alerts from your app or service directly to verify its alerting configuration before adding it as an integration in OpsGenie. x. Developer Endpoint – Provide a custom endpoint URL where you host your app or service so that we can send test alerts directly from our servers to your endpoint during testing phase. y. Content-Type Header – Specify a custom value for the header/property called “Content-Type” to inform OpsGenie about content-type you have sent through your integration. z. Advanced Options – Configure advanced settings if needed. aa. Wait Timeout – Wait timeout value used when waiting for a response from Shippable Serverless Platform bb. Authentication Token Value – Authentication token value needed if your integration needs authentication cccc. Disable Unauthenticated Requests – Disable unauthenticated requests from sending test alerts from our servers dddd. Force SSL – Force SSL calls across all calls eeee. Custom HTTP Headers – You can provide any custom HTTP headers along with requests fff. Tracing Enabled – Enable tracing calls gggg. Debug Enabled – Enable debugging hhhh. Timeout Value – Timeout value iiii. Response Successful – Response successful jjjj. Response Error Code – Response error code kkkk. Response Error Message – Response error message llll. Response Error Data – Response error data mmmm. Response Successful Data – Response successful data nnnn. Response Error Data List – Response error data list oooo. Request Successful - Request successful pppp. Force HTTPS - Force HTTPS protocp qqqq. Enable Request Compression - Enable request compression rrrr. Enable Request Caching - Enable request caching ssss. Cache Name - Cache name tttt. Cache Prefix - Cache prefix uuuu. Cache Timeout - Cache timeout vvvv. Use HTTPS Proxy - Use HTTPS proxy wwww. Wait Timeout - Wait timeout value xxxx. Set Header(key:value). - Set header(key:value). yyyy. Add Parameter(key:value). - Add parameter(key:value). zzzz. Delete Parameter(key:value). - Delete parameter(key:value). aaaaaaa. PUT Request. - Put request. bbbbbbbb. DELETE Request. - Delete request. cccccccc. POST Request. - Post request. dddddddd. GET Request. - Get request eeeeeeee. TRACE Request. - Trace request ffffffff. GET Request With Body Data. - Get request with body data ggggggggghghghghghghghghghghghghghghghghghghghghghghghghghghghghghghghghghghh Note . To send test alerts from our servers during testing phase , you need to fill out Developer Endpoint , Content-Type Header , Advanced Options , Default Channel Level , Channel Levels , Send Test Alerts , Retry Interval , Retry Count , Retry Timeout , Exclude Channels fields in this form. Click “Save Integration” button when done configuring all options required by your integration with Appy Pie Chatbot . Make sure that both Appy Pie Chatbot and OpsGenie are running before creating new incidents on OpsGenie . Once you have configured your integration with Appy Pie Chatbot in OpsGen
The process to integrate OpsGenie and Appy Pie Chatbot may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.