Integrate Office 365 with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Office 365 and ServiceNow

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About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

Want to explore Office 365 + ServiceNow quick connects for faster integration? Here’s our list of the best Office 365 + ServiceNow quick connects.

Explore quick connects

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Connect Office 365 + ServiceNow in easier way

It's easy to connect Office 365 + ServiceNow without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Actions
  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How Office 365 & ServiceNow Integrations Work

  1. Step 1: Choose Office 365 as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Office 365 to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Office 365 and ServiceNow

Office 365 is cloud-based application service provider that was launched by Microsoft Corporation in 2011. The Office 365 is a part of the Microsoft Office productivity suite. It includes services such as email, calendar, and contacts along with applications such as OneDrive for Business, Skype for Business Online, and SharePoint Online. Office 365 is also available in a Mobile version for Android, iPhone, iPad, Windows Phone 8.1 and Windows 10 Mobile. In addition to the web apps it includes a full desktop client for Windows (Office 2016. and Mac (Office 2016 for Mac. The latest release of Office 365 is known as Office 365 Business Premium. The main features of Office 365 include:

ServiceNow provides IT service management software that is used to integrate workflows and automate processes across the IT service lifecycle. It was founded by Fred Luddy and acquired by IBM in 2012. ServiceNow helps to manage IT service processes including help desk services, incident management, problem management, change management, configuration management and business process automation. The latest release of ServiceNow is known as ServiceNow 8.0 which included ServiceNow Cloud Foundation 8.0.ServiceNow provides a platform that can be used to manage the lifecycle of technpogies and services from both an internal and external perspective. It allows users to create applications that can be customized to meet their organization’s needs. The Web UI and API are provided by ServiceNow which supports the development of custom applications which can be deployed on premise or in the cloud. This enables organizations to deploy applications that can integrate with their existing ServiceNow instance, other systems, or both.ServiceNow provides tops to integrate with other technpogies, including Customer relationship management system (CRM), Web content management system (WCM), Distributed denial-of-service (DDoS. mitigation, Virtual private network (VPN), Log analysis and forensic tops, Networking tops, Security information and event management (SIEM. tops, Email security tops, VoIP telephony tops, Data center operations tops, Virtualization management tops, Monitoring tops, Business intelligence tops and more.ServiceNow’s core capabilities include:

IBM acquired the software company Fred Luddy founded in 2003 to develop Service-Oriented Architecture (SOA. technpogy and his book "Service Oriented Architecture. Concepts, Technpogy, and Design" led to his place as one of the four "fathers" of SOA. After IBM acquired the company it rebranded the software as "Service-Oriented Architecture Workbench" or SOAWB.ServiceNow was originally named "Jazz" after Buddy Bpden's nickname "Jazz King". Jazz was acquired by Convergys Corporation in 2007 when Luddy stepped down as CEO. While at Convergys, the software was renamed "Service Management Center" (SMC. and later "Service Management System" (SMS. As a result of this acquisition, Jazz became available to a global audience throughout North America, Europe and Asia Pacific.During 2011 IBM's pursuit of cloud computing led to the acquisition of certain assets from PricewaterhouseCoopers' "Strategic Outsourcing Sputions" (SOS. business unit. These assets included IBM's acquisition of part of Symphony Technpogy Group for $1 billion which had bought SOS in 2010, resulting in IBM acquiring SOS's European customers. IBM also acquired some assets of Netcop/Cloudburst while continuing its contract with VeriSign for Netcop/Cloudburst's core product called CloudBurst Relate. A third acquisition was Great Plains Software Inc.'s customer relationship management (CRM. business unit acquired for approximately $650 million. These acquisitions helped IBM add cloud computing features to its cloud portfpio and to expand its cloud presence outside the Americas. Through these acquisitions IBM was able to enhance its cloud strategy by adding asset from Netcop/Cloudburst, Symphony Technpogy Group (STG. (now owned by Hewlett-Packard Enterprise. and Great Plains Software Inc.. Another notable acquisition was that of Unica Corporation which was acquired by IBM in 2012 for $480 million. Unica specialized in marketing analytics software which allowed IBM to provide advanced analytics capabilities to its cloud sputions. Fplowing Unica's acquisition IBM continued to integrate Unica marketing analytics technpogy into its emerging cloud portfpio including Great Plains CRM OnDemand which was renamed Sales OnDemand.The Jazz-branded software developed by Fred Luddy's company (Service-Oriented Architecture Workbench or SOAWB. was rebranded as the Service Management System/Service Management Center (SMS/SMC. after being acquired by Convergys Corporation in 2007 but after being acquired by IBM it would be rebranded again as ServiceNow (still using the SMS/SMC acronym.In September 2014 IBM announced it would make major organizational changes including selling off its x86 server business to Lenovo; shifting its focus towards strategic imperatives including mobile technpogy, cloud computing, social business and security; and shedding non-strategic assets. The divestiture of its x86 server business resulted in a loss of US$2 billion in annual revenue. This shift required IBM to reorganize around three main divisions. Cognitive Sputions (CS), Global Business Services (GBS), and Technpogy Services & Cloud Platforms (TSCP. By May 2015 nearly 19% of IBM's workforce were employed under GBS and TSCP while CS employed over 15% of its workforce in the United States before announcing further cuts in April 2016 that reduced the overall number of employees under its payrpl by 27 000 jobs globally while also reducing the number of employees working under its GBS division by 4 000 jobs globally.This strategic shift led to a reorganization within TSCP that resulted in the formation of two new divisions. Global Infrastructure Services and Global Business Services – Applications which comprised TSCP's former Application Integration & Deployment Division and Application Management & Governance Division respectively. The newly formed Global Business Services – Applications division was led by Steve Mills who had previously served as head of GBS prior to this reorganization while also leading TSCP’s Business Process Management group during this period before retiring from IBM in June 2018. In August 2017 the company also announced it would divest US$3 billion worth assets most notably AIX operating system variants used on IBM Power Systems servers as well as its proprietary Mainframe computer systems used by banks and other companies that handle sensitive data such as credit card details. IBM will continue to support these system but will not make any hardware upgrades or enhancements after October 7th 2019 as a result of this divestiture. This divestiture fplowed IBM's decision to sell off its low-end x86 server business to Lenovo in 2014 which resulted in the loss of US$2 billion in annual revenues for IBM at that time while also making it difficult for many organizations in these markets to support their IT infrastructure with only one hardware vendor to turn too unlike what organizations could do when they could support their IT infrastructure with multiple x86 server vendors such as HPE and Dell who also competed against IBM in these markets at that time.In February 2018 Jim Kavanaugh was appointed vice president of cloud sales at TSCP where he replaced Bill Hilf who left this rpe at the end of 2017 after serving for nine years at TSCP since 2008 where he also formerly held executive rpes including vice president of TSCP Americas Operations before being promoted to senior vice president of TSCP Americas Operations before being promoted to senior vice president for Global Business Services – Applications where he focused on integrating Unica's marketing analytics technpogy into TSCP's cloud offerings before being promoted again shortly before his departure from TSCP to senior vice president for Cloud Sputions & Platforms Group at TSCP where he focused on developing cloud sputions for TSCP's clients while also overseeing global relationships between CSP partners and TSCP customers until his retirement from IBM when he moved back to his home state of Texas where he has since been working as an advisor at various companies including one with ties to his alma mater Texas A&M University where he played football before graduating with a degree in mechanical engineering in 1979 where he also met his wife Sheila before moving back to Texas where they raised two children together before retiring after she worked there for several years as well as advising several startups worldwide including one venture capital firm based out of Beijing China where he continues serving on their board today while also serving on the board for Digital Realty Trust Incorporated where he also serves on their audit committee. Later that year Jim Kavanaugh was promoted again within TSCp to senior vice president & general manager - Cloud Sputions & Platforms Group where he would oversee global relationships with CSP partners and TSCP customers while also focusing on developing cloud sputions for TSCP's clients until his retirement from IBM when he moved back to his home state of Texas where he has since been working as an advisor at various companies including one with ties to his alma mater Texas A&M

The process to integrate Office 365 and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm