Mixpanel is a data-driven analytics platform that enables businesses to assess what matters, make quick choices, and create better products.
CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.CloudTalk Integrations
CloudTalk + MixpanelTrack Event in Mixpanel when New Call is created in CloudTalk Read More...
CloudTalk + MixpanelCreate or Update Profile to Mixpanel from New Call in CloudTalk Read More...
CloudTalk + MixpanelTrack Event in Mixpanel when New Contact is created in CloudTalk Read More...
CloudTalk + MixpanelCreate or Update Profile to Mixpanel from New Contact in CloudTalk Read More...
It's easy to connect Mixpanel + CloudTalk without coding knowledge. Start creating your own business flow.
Triggers when call is made via CloudTalk.
Triggers when a contact is created or updated in CloudTalk.
Create a new profile or update properties of an existing profile.
Send an Event to Mixpanel.
Create a contact.
Update an existing contact.
According to the website of Mixpanel, Mixpanel is a leading mobile and web analytics platform. It provides a simple and powerful set of tops to help companies make better decisions by understanding their customers. Mixpanel can be used to see how customers behave on your website or mobile app, where customers drop off, what they do, and what they want from your offering. The company was created in 2008 by Suhail Doshi and Eoghan McCabe. They have been featured in several media outlets including TechCrunch, Forbes, Wired, GigaOM, etc., and won the prestigious TechCrunch Disrupt Award twice.
CloudTalk is a cloud-based business phone system that gives users flexibility to run their phone systems on their own servers. According to the website of CloudTalk, CloudTalk is an affordable cloud-based business phone system that combines the benefits of VoIP business phone systems with the security and reliability of hosted sputions. CloudTalk offers features like voicemail, extensions, call recording, call transfers, etc. It also comes with free PBX service for up to 4 users.
Mixpanel can integrate with CloudTalk to provide more advanced analytics than the ones offered by CloudTalk itself. Instead of just seeing which calls were received, who called who, where calls were placed from, etc., Mixpanel can provide deeper insights about calls made between users of different devices (iPhones vs Android phones, etc.), between users of different countries, etc. For example, if one user calls another user using an iPhone, the details could be recorded to see whether this user usually uses an iPhone or Android phone, whether he is located in US or India, etc. This information can be used to understand the behavior of this user better. It can also be used to improve the quality of support provided by CloudTalk by identifying callers who are calling from other countries or are using other devices.
The integration of Mixpanel with CloudTalk helps CloudTalk users understand their customers better. These analytics can be used to improve the quality of CloudTalk service by identifying issues related to improper device usage or country locations or time zones or other variables that may affect the user experience. Users can also use these analytics to understand their own call patterns better so that they know when to have more calls answered by employees based on geographic locations for each employee. This can help them avoid having too many calls being answered by employees located in the same time zone as it might lead to employees being overworked.
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