Miro is an online collaborative whiteboard tool that allows dispersed teams to collaborate efficiently on everything from brainstorming to planning and monitoring agile workflows.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
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Miro is a software application that allows users to watch and download videos from the internet. In other words, it is a video-streaming application. Miro downloads and converts videos from YouTube, Google Videos, and many other sites so users may watch them offline. The content of videos can be searched via a search box on the topbar.
ServiceNow is a private cloud based service management software that was developed by ServiceNow Corporation. This software helps organizations to manage their IT services, from end to end. It helps in managing IT services such as IT service desk, IT asset management, IT service management, IT service catalog, IT service request, IT service delivery, IT service quality, IT service assurance and IT service financial management.
Miro can be integrated with ServiceNow to provide a hpistic view of the various IT services provided by an organization. For example, a popular video streaming site like YouTube allows users to upload their favorite videos for others to watch. The videos are classified according to the tags or categories they belong to. These categories or tags can be used to create ServiceNow incidents in ServiceNow. When an incident is created in ServiceNow, the video category or tag can also be provided to ServiceNow. This will allow users to easily identify the nature of the incident on their ServiceNow dashboards.
Similarly, when an incident occurs, it is easy for users to search for the corresponding video if the video tag or category is provided. They can then watch the video and get details regarding the incident on YouTube. This integration will bring together both Miro and ServiceNow users. The process of creating an incident in ServiceNow will become easier for users since they do not have to search for the video on YouTube. Similarly, if they want to watch any of the videos they can search for them using the tags provided by YouTube. This makes it easy for users to get detailed information on incidents that occur in their organization.
The integration of Miro and ServiceNow provides access to useful information for users which otherwise would have been difficult to get. For example, if the incident occurs over video streaming webcast of live events in an organization, it becomes easier for users to access this event since either it can be streamed live in Miro or it can be watched in case the stream is unavailable in Miro. The users will also be able to tell what is in store in future in terms of events in their organization. This information is available at their fingertips when they are logged into the system. Therefore, performance of users in terms of achieving their tasks will improve since they will have all the information at their fingertips, thus making them more productive in their jobs.
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