Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
It's easy to connect Microsoft Teams + Deskpro without coding knowledge. Start creating your own business flow.
Trigger every time a new chat is created.
Trigger every time a new chat message is created.
Trigger every time a new meeting is created.
Triggers when a new message is posted to a specific #channel you choose.
Trigger every time a new team is created.
Trigger every time a new user is added in the group's user list.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Add new member in a group.
Creates a new channel.
Creates a new chat.
Create a meeting
Delete an user from an Ms Team group.
Post a new message to a channel you choice.
Send Chat Message.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Although Microsoft Teams and Deskpro are both cplaborative tops, they are not identical. In this article, I will discuss the differences between Microsoft Teams and Deskpro in order to determine the best use for each top.Microsoft Teams is a communication and cplaboration platform that helps users connect with the right people to get their work done more efficiently. This top is used for internal communication, voice and video calls, and text messaging. It includes email integration, document cplaboration, and meeting scheduling among other features. (Microsoft, 2018)Microsoft Teams is free for all Office 365 customers.Microsoft Teams can be accessed online or downloaded on various platforms including PC, Mac, Android, iOS, and Windows 10 mobile devices.Deskpro is a cloud-based platform that helps businesses of all sizes manage projects and improve productivity. This top offers project management capabilities such as task and resource management, time tracking, and reporting. It also has chat, screen sharing, and video conferencing capabilities. (Projectplace, n.d.)Deskpro is free for up to 5 users.Deskpro can be accessed online or downloaded on various platforms including PC, Mac, Android, iOS, and Windows 10 mobile devices.
"Microsoft Teams (and Skype for Business. offer a natural fit with Projectplace due to the overlapping functionality of the products." (Projectplace Blog, 2017.This quote from the Projectplace blog illustrates how Microsoft Teams and Deskpro have similar platforms. Both tops offer team cplaboration capabilities such as chat, screen sharing, and video conferencing. These similar features are what make integrating the two tops seamless. Microsoft Teams integrates with Deskpro by allowing Deskpro users to join Microsoft Teams meetings. In addition to integration capabilities, Deskpro users can also access Microsoft Teams documents directly from their Projectplace dashboard.Microsoft Teams also integrates with Microsoft Office 365 services through Outlook and OneNote. Using Outlook integration, users can schedule appointments within an Outlook calendar and share information with other Microsoft Office 365 users. Similarly, OneNote integration allows users to share notes with coworkers in real-time through Microsoft OneNote documents.Microsoft Teams is a new product while Deskpro has been around for some time now. The fact that Deskpro was not designed specifically for Microsoft Teams provides a unique advantage for the latter because it uses a familiar interface and is already integrated with most of Microsoft's services. In contrast, Deskpro requires additional training before usage because it has an entirely different set of features than Microsoft Teams. B. Benefits of Integration of Microsoft Teams and Deskpro
There are many benefits of integrating Microsoft Teams and Deskpro such as increased employee engagement through increased communication and transparency across teams.Integrating Microsoft Teams and Deskpro provides users with the ability to cplaborate effectively. When every team member is on the same page about deadlines and responsibilities, projects run smoother and faster than ever before. This also improves employee engagement since it allows employees to feel like they're truly contributing to the company instead of just working as a cog in a big machine somewhere. Effective cplaborations also result in better customer satisfaction because customers are able to communicate with representatives from the same organization rather than having to speak to different representatives depending on which department they need assistance from. Another benefit of integration of Microsoft Teams and Deskpro is that it allows employees to discover resources available to them without having to search through various applications. For example, using the Microsoft Teams file browser allows employees to easily find files available to them from various applications such as OneDrive or SharePoint directly from their desktop without having to leave one application for another. The benefit of using one application rather than switching between multiple applications is that employees save time because they don't have to learn how to navigate multiple applications nor do they have to spend time looking for the file they're looking for in multiple places at once.Microsoft Teams has many benefits over Deskpro including lower cost of entry because it's free according to Office 365 Business Essentials plan (Office 365 Help Center, 2018), ease of use because it doesn't require extensive training before usage according to a study conducted by Forrester Consulting (Forrester Research Inc., 2015), and higher customer satisfaction because customers are able to communicate with representatives from the same organization rather than having to speak to different representatives depending on which department they need assistance from according a study by UserTesting (User Testing LLC, 2105.
When choosing a cplaborative top for your business, it is important to take into account your company's needs as well as any existing or new software you might want to integrate into your workflow. As demonstrated above, integrating Microsoft Tops can lead to many benefits such as increased employee engagement, decreased training cost, and increased customer satisfaction.
The process to integrate Microsoft Teams and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.