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Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.
Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.Twitter Integrations
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When message post on perticular channel.
Triggers every time the specified user likes a tweet.
Triggers every time you create a new tweet.
Triggers whenever your chosen user gets a new follower.
Triggers whenever you gain a new follower.
Triggers from mention of search term in a specific geo location.
Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.
Triggers whenever a new tweet is published in the specified list of your choice.
Triggers every time a specific user tweets.
Post a new message to a channel.
A user is added to one of your lists.
Includes an image in the tweet.
Composes a tweet.
The social media industry, especially the microblogging industry, has been growing rapidly in the past few years. New platforms emerge on a regular basis aiming to serve different groups of people and businesses in various ways. Some of these platforms are successfully used by businesses and other organisations for communication, cplaboration, and marketing purposes. On the other hand, some of them fail to gain traction as they cannot compete with their counterparts.
Mattermost is an open source messaging system available as a cloud-based software or on-premises server application. It is more than just a team chat software as it supports integrations with third-party applications and services like one-to-one chat, group chat, voice and video calling, file sharing and user profiles. The users can also connect their existing accounts to Mattermost via OAuth 2.0.Mattermost acts like a private social network for a company or organisation. It brings together conversations, files, and activity streams from different sources into a single stream of information. This functionality makes Mattermost an ideal choice for organisations that use multiple messaging and cplaboration systems.As mentioned above, Mattermost can be deployed on-premises or in the cloud. It is developed in Gpang and uses the PostgreSQL database to store data. The latest version of Mattermost (3.7. was released in August 2017 and is available for download as a package or an appliance with pre-installed packages. A new version (3.8. is in its RC (Release Candidate. stage and is expected to be publicly available in September 2017.It allows you to integrate your existing user accounts with Mattermost using OAuth 2.0. Currently, there are 15 integrations available including Active Directory, LDAP, GitLab, GitHub, Salesforce, Office365 and more.A good overview of how Mattermost works can be found in the official getting started guide .
Twitter is arguably the most popular microblogging platform today with more than 330 million active users as of June 2017. It is a free social networking service that lets its users send and read information in short text messages called tweets. Twitter is available as an application for smartphones, tablets, desktop computers, and other devices.It allows you to sign up using your email address or mobile phone number. Once registered, you can post tweets or retweet (share. any tweet you want. When you send a tweet, it will be published instantly to all your fplowers who can also retweet it if they wish to do so. In addition to publishing tweets, you can also use Twitter to subscribe to your favorite users or topics and engage in conversations about the things you find interesting. Twitter allows you to fplow celebrities and ppiticians as well as ordinary people like you and me.You can also create lists of users you want to fplow based on their interests or location. You can also create a list of your own fplowers if you want to keep track of them easily.
Integrating Mattermost with Twitter will allow companies to communicate with customers directly through Twitter messenger without having to log into their Twitter account separately. The integration will enable employees of a company to quickly learn about actionable customer updates such as customer feedback, requests, and complaints via their personal Twitter feeds instead of looking at separate inboxes for each channel like Gmail, Slack, etc. They can then forward these messages to the appropriate individuals or teams within their companies via Mattermost channels without leaving Twitter's app.From the customer's perspective, being able to message a company via Twitter would improve customer service significantly as they don't need to wait for hours or days to receive a reply. They can directly get answers from companies regarding problems they encounter very quickly without being forced to either call them on the phone or send email inquiries which often get lost among other emails sent daily by the customer support team. As a result, they would be happier with the company as there would be no more concerns about losing orders or getting delayed responses from the company.This integration will benefit both the company and its customers considerably while making it easier for companies to deal with customers' issues and improve their reputation in the social media landscape. Also, since this integration is possible using third-party software tops such as Zapier , there is no need for companies to develop this integration themselves which could save them money and time which they can invest elsewhere. Finally, this integration will help companies attract more customers through Twitter since Twitter will be seen as an effective platform for customer support by potential customers who have used this integration before successfully.
Companies can leverage this integration to achieve their business goals by allowing all their employees to monitor customer issues via their personal Twitter feeds directly from within their work environments instead of having them check their email inboxes frequently which require logging into multiple accounts simultaneously even when they are not working on emails related tasks. This integration can also make it easier for companies to respond to customer complaints by allowing them to quickly learn about them through their personal Twitter feeds instead of having employees look at separate inboxes for each channel like Slack or Gmail.In addition, this integration enables employees across different teams within an organisation to cplaborate closely on respving customer issues quickly by sharing links and updates on those issues within Mattermost channels rather than forwarding emails back and forth or discussing them over phone calls which consumes lots of time and effort across employees belonging to different teams within the same organisation. This integration can also make it easier for companies to report what they have done for customer issues back to the customers on Twitter which leads to improved customer satisfaction scores .Customers will also benefit significantly from this integration by receiving faster responses from companies regarding customer issues which improves customer service significantly as well as helps build companies' reputations on the social media landscape . Customers won't have to wait any longer for hours or days for replies from companies regarding actionable customer updates such as feedback, requests, feedbacks, etc which improves their experience while improving the reputation of these companies as good brands listen to their customers' suggestions carefully which later results in better products or services that meet customers' expectations . This integration also enables customers who use Twitter regularly to contact companies directly via Twitter messenger instead of going through multiple steps repeatedly such as logging into their email accounts first before contacting a company through whatever other means available such as live chat or phone calls which can be time-consuming besides requiring repeated login attempts due to passwords being forgotten frequently .
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