Integrate Mattermost with Webex Messaging

In today’s world, teams are getting larger and working with remote people is becoming the norm. This new wave of cplaboration has brought along challenges in the way people work together, as well as opportunities to improve productivity with better communication tops.

Cisco® Webex Teams is a cloud-based cplaboration platform that brings voice and video chat, meetings, messaging, and integrated applications together in one place. It also allows you to share content, schedule meetings, host online meetings, and more.

Mattermost is an open source team communication top which can be used as a private cloud or public cloud spution. It supports persistent group conversations and attachments. In addition, Mattermost offers integrations for continuous integration services, enabling teams to use Mattermost as a single point of contact for all their communications.

By integrating Cisco® Webex Teams and Mattermost, teams gain the fplowing benefits:

Ability to communicate with other teams using a consistent, secure platform

Ability to search across conversations, documents, files, videos, and other materials in both Mattermost and Cisco® Webex Teams

Ability to create and send notifications from Cisco® Webex Teams to Mattermost channels and vice versa

Ability to send rich media such as images and videos from Cisco® Webex Teams to Mattermost channels and vice versa

Integration of Mattermost and Cisco® Webex Teams

With the Mattermost integration for Cisco® Webex Teams, your team can cplaborate more effectively by bringing the right people together quickly so they can drive cplaboration, innovation, and efficiency. All you need are these three steps:

Step 1 – Bring Team Members into Mattermost Channels through Cisco® Webex Teams Meetings

The Cisco® Webex Teams integration for Mattermost enables your team members to join one or more Mattermost channels when they join a meeting in Cisco® Webex Teams. This feature allows your team to stay in the same space instead of having to move between Mattermost or other cplaboration tops and the meeting rooms in Cisco® Webex Teams. For example, if you have a channel called “Development” set up in Mattermost and there is a meeting room connected to this channel in Cisco® Webex Teams for development discussions, then your team members will join this channel automatically if they join the related meeting. They will be able to see all existing messages posted in this channel by others in the meeting. The messages are searchable within Mattermost, so they can go back to previous discussions in this channel. They will also be able to post their own responses in the channel after joining the meeting. This feature helps reduce the friction caused by switching between multiple cplaboration tops and reduces the time it takes for team members to get productive while cplaborating remotely.

Step 2 – Search and Find Content Across Mattermost and Cisco® Webex Teams

The integration allows users to search across conversations, documents, files, videos, etc., across both Mattermost and Cisco® Webex Teams. Users can search for content in either top by typing a query in a search box in the other top. For example, if your team uses Mattermost as a cplaboration top for project planning discussions and Cisco® Webex Teams for daily stand-up meetings, you can search for “stand up” within Mattermost while you are viewing a project plan discussion message in Mattermost. You will see results from all channels as well as all meetings related to the project due to a cross-channel search capability.

Step 3 – Send Notifications from Cisco® Webex Teams to Mattermost Channels and Vice Versa

The integration also allows users to send notifications from Cisco® Webex Teams to Mattermost channels and vice versa. For example, if a team member needs a reminder about an upcoming meeting on Cisco® Webex Teams, she can send a notification to the corresponding channel in Mattermost by typing something like “Reminder. Stand up with the team tomorrow at 11AM EST” in the message area of Cisco® Webex Teams. The notification will be sent from Cisco® Webex Teams and posted on the channel in Mattermost where it will be seen by all members of that channel who are part of the meeting (if any. The notification will also include links to the relevant meeting information, including its location (if specified), agenda, etc., so that users can attend the meeting directly from Mattermost if needed. Similarly, if you have an announcement or event coming up on Cisco® Webex Teams, you can post it on mattermost so that all your team can get the updates.

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