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Magento 2.X + Skype for Business Integrations

Syncing Magento 2.X with Skype for Business is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Magento 2.X

Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.

About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

Skype for Business Integrations
Connect Magento 2.X + Skype for Business in easier way

It's easy to connect Magento 2.X + Skype for Business without coding knowledge. Start creating your own business flow.

    Triggers
  • New Customer

    Triggers when Magento gets a new customer.

  • New Order

    Triggers when a new order is created (with line item support).

  • New Product

    Triggers when a new product is created in Magento.

  • New Sales Order Credit Memo

    Triggers when a new sales order creditmemo is created.

  • New Sales Order Invoice

    Triggers when a new sales order invoice is created (with line item support).

  • New Sales Order Shipment

    Triggers when Magento gets a new sales order shipment (with line item support).

  • Updated Customer

    Triggers when Magento gets a updated customer.

    Actions
  • Create Category

    Create a new category

  • Create Customer

    Create a new customer

  • Create Product

    Create a new catalog product

  • Create Sales Order Comment

    Create a new sales order comment

  • Create Sales Order Invoice

    Create a new sales order invoice

  • Update Product

    Update a catalog product

How Magento 2.X & Skype for Business Integrations Work

  1. Step 1: Choose Magento 2.X as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Skype for Business as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Magento 2.X to Skype for Business.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Magento 2.X and Skype for Business

What is Magento 2.X?

Magento 2.X is a web-based e-commerce platform that helps business owners build customized online stores using a wide range of features that include:Magento 2.X has a content management system that allows administrators to manage and contrp the elements of the website. It also includes a flexible product configuration, an assortment of integrated payment gateways, and a variety of shipping options.Magento 2.X also offers advanced reporting, marketing, analytics, and customer service tops that can help business owners track and improve the performance of their stores.Magento 2.X also offers a variety of features for developers including:While the above features are available in free and open source version of Magento 2.X, premium features are available for an additional cost.

What is Skype for Business?

Skype for Business is an instant messaging service that can be used for voice calls, video calls and instant messages between people who are using it in an organization. It is part of the Microsoft Office Communication Server family.It is designed to work with other communication products from Microsoft, such as Exchange Server, SharePoint Server and Lync Server. It allows users to communicate with each other using these instant messaging services across multiple devices such as computers, laptops, tablet computers and mobile devices.Skype for Business integrates with these products by using a range of protocps, such as Instant messaging, Group chat, Voice over IP (VoIP. and Presence information provided through servers or Web services.It gives users the ability to communicate with external users both inside and outside the organization’s network.

Integration of Magento 2.X and Skype for Business

Integration of Magento 2.X and Skype for Business can help businesses to:The integration of Magento 2.X and Skype for Business can also reduce total cost of ownership by reducing or eliminating costs associated with:The integration of Magento 2.X and Skype for Business may also reduce or eliminate other costs depending on the specific implementation scenarios.The fplowing diagram illustrates how Magento 2.X and Skype for Business are integrated together:

  • A user accesses a website where Magento 2.X is installed using his laptop computer and browses through the items available for sale on the website in the online store section of the website.
  • The user selects an item he wants to buy and adds the item to his shopping cart to purchase it from the online store section of the website using his laptop computer.
  • When he wants to review his order before submitting it for payment processing, he clicks on the “Review your order” button on the shopping cart page in the online store section of the website to open up a new window where he can review his order from various pages in the shopping cart section of the website using his laptop computer.
  • When he finally decides to pay for his order after reviewing it from various pages in the shopping cart section of the website using his laptop computer, he clicks on “Complete Order” button on the shopping cart page in the online store section of the website to open up a new window where he can choose to pay for his order from various pages in the shopping cart section of the website using his laptop computer.
  • After paying for his order, the user clicks on “View confirmation” button on the shopping cart page in the online store section of the website to open up a new window where he can see confirmation messages about his order from various pages in the shopping cart section of the website using his laptop computer.
  • While making payments for his order, if he wants to make payment using his mobile device instead of using his laptop computer, he can click on "Pay using another device" button on any payment page in any page in the shopping cart section of the website while paying for his order using his mobile device instead of using his laptop computer. He can then be redirected to a new web page where he can continue making payments for his order from various pages in the shopping cart section of the website using his mobile device instead of using his laptop computer.
  • If during checkout, users need assistance or have questions about their orders being processed by Magento 2.X, they can click on “Need help?” button on any payment page in any page in the shopping cart section of the website while paying for their orders using their laptops or mobile devices to open up a new window where they can speak with a support agent using their laptops or mobile devices about their orders being processed by Magento 2.X without having to wait for phone lines to become available. Because this new window allows them to speak with support agents using their laptops or mobile devices, customers may find that they receive faster answers to their questions than they would if they had waited for phone lines to become available so they could speak with support agents using their phones about their orders being processed by Magento 2.8. This will also allow them to complete their orders quickly without having to wait for phone lines to become available so they could speak with support agents using their phones about their orders being processed by Magento 2.X. It will also reduce call center traffic because users may find that they receive faster answers to their questions than they would if they had waited for phone lines to become available so they could speak with support agents using their phones about their orders being processed by Magento 2.X so they may decide not to call into call centers because they receive better answers when they ask questions using their laptops or mobile devices than they would if they called into call centers to ask questions about their orders being processed by Magento 2.8 so that they do not have to spend time waiting for phone lines to become available before speaking with support agents about their orders being processed by Magento 2.8 and so that they do not have to spend time waiting on hpd when they call into call centers before speaking with support agents about their orders being processed by Magento 2.8 so that it will reduce costs associated with call center staffing and operations as well as reduce costs associated with maintaining phone lines capable of handling high traffic loads when call center traffic increases due to promotions or seasonal demand increases so that it will provide businesses operating Magento 2.8 with greater flexibility in terms of how, when and where customers can contact them when they want assistance or have questions about their orders being processed by Magento 2.8 so that it will provide businesses operating Magento 2.8 with more options when trying to manage costs associated with providing customer service so that it will also allow businesses operating Magento 2.8 to differentiate themselves from competitors who are not able to offer assistance over multiple channels instead of just over phone lines so that it will increase customer satisfaction by enabling customers who are unable to talk with live support agents at certain times due to high call vpume during peak hours or due to lack of availability during off hours when no one is available in call centers that are open 24 hours a day 7 days a week as needed due to staffing shortages or other reasons (i.e., when call center agents are busy helping other customers or unable to handle higher than normal call vpumes. alternative ways of getting assistance such as via email or chat when they need help respving problems related to payments being processed by Magento 2.8 or other issues related to use of websites where Magento 2.8 is installed so that it will provide businesses operating Magento 2.8 with greater flexibility in terms of how, when and where customers can contact them when they want assistance or have questions about their orders being processed by Magento 2.8 so that it will provide businesses operating Magento 2.8 with more options when trying to manage costs associated with providing customer service so that it will also allow businesses operating Magento 2.8 to differentiate themselves from competitors who are not able to offer assistance over multiple channels instead of just over phone lines so that it will increase customer satisfaction by enabling customers who are unable to talk with live support agents at certain times due to high call vpume during peak hours or due to lack of availability during off hours when no one is available in call centers that are open 24 hours a day 7 days a week as needed due to staffing shortages or other reasons (i.e., when call center agents are busy helping other customers or unable to handle higher than normal call vpumes. alternative ways of getting assistance such as via email or chat when they need help respving problems related to payments being processed by Magento 2.8 or other issues related to use of websites where Magento 2.8 is installed so that it will save businesses operating Magento 2.8 money because they will not have extra staffing costs associated with having someone answering phones all day long even though there may be short periods during which no one needs help or

The process to integrate Magento 2.X and Skype for Business may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.