Kintone + SMS By Connect Integrations

Kintone?

Kintone is a Japanese software company that specializes in business intelligence. It was founded in 2010 and has gained popularity since 2012. They provide software for CRM, ERP, analytics and more. Recently, they opened their platform to others, allowing them to build their own apps on top of their software. This has created an opportunity for their customers to integrate SMS By Connect.

SMS By Connect is an application that allows users to create and send SMS (text. messages through the internet. The software runs on web browsers and mobile platforms. This allows users to send SMS to any phone number or email address, regardless of whether or not they have a smartphone. It allows for an integrated experience between the web browser and the phone/email device.

Kintone provides features such as automation, email notifications, task management, reporting, etc. All of these features can be used by businesses of all sizes to manage their data and communication with customers. In this case study, we will focus on how an organization uses SMS By Connect to communicate with its clients and partners, which simplifies data cplection, management and streamlines communications. An organization may choose to utilize Kintone to do the fplowing:

Create workflow – If a sales representative transfers a call to a cpleague, it can be automated by the system

Automate customer service – For example, if a customer calls a support line but doesn’t hear back within a certain amount of time, the system can automatically send them an SMS with the call center’s hours of operation or other information.

Track communication – An organization may choose to implement an app that can be used by multiple departments in real time. For example, each department has a different purpose, so they may use different parts of the app depending on what they need.

Automate tasks – A manager may choose to set up a workflow in which if a task isn’t completed within a certain amount of time, it automatically gets escalated to another person at the organization.

Increased Efficiency – From automating various tasks using Kintone, businesses are able to save time and money by reducing unnecessary human labor and resources spent on those tasks. On top of that, it allows employees to spend more time on activities that are more important than repetitive data entry or helping customers who have already been satisfied with the customer service they received. Increased Revenue – With increased efficiency, companies are able to provide better services to their customers and partners, which leads to increased revenue if they offer bigger or more efficient services than their competitors. Improved Employee Morale – Employees are able to work at their jobs without having to worry about redundant tasks that could have been automated by the system. This allows them to focus on activities that require human interaction rather than manual data entry or constant customer support.

The process to integrate Kintone and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.