Integrate Freshworks CRM with ShipRocket

Appy Pie Connect allows you to automate multiple workflows between Freshworks CRM and ShipRocket

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About Freshworks CRM

Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.

About ShipRocket

Shiprocket is a technologically advanced logistics platform that connects retailers, consumers, and supply chain partners to create great shipping experiences.

Want to explore Freshworks CRM + ShipRocket quick connects for faster integration? Here’s our list of the best Freshworks CRM + ShipRocket quick connects.

Explore quick connects
Connect Freshworks CRM + ShipRocket in easier way

It's easy to connect Freshworks CRM + ShipRocket without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Appointment

    trigger when new appointment created.

  • New Completed Task

    Trigger when any task gets completed.

  • New Contact

    Trigger when new contact is created.

  • New Deal

    Trigger when new deal created.

  • New Task

    Trigger when new task created.

  • New Order

    Triggers when a new order is created.

  • New Product

    Triggers when a new product is created.

  • New Shipment

    Triggers when a new shipment is created.

  • Actions
  • Add Appointment

    Add an appointment.

  • Create Account

    Create an account.

  • Create Contact

    Creates a contact.

  • Create Deal

    Creates a deal.

  • Create Note

    Creates a note.

  • Create Task

    Creates a task.

  • Update Contact

    Updates an existing contact.

  • Add New Product

    Creates a new product.

  • Cancel an Order

    Cancel an order

  • Create Custom Order

    Creates a custom order.

  • Create a Return Order

    Create a return order

  • Update Order

    Update an existing order.

How Freshworks CRM & ShipRocket Integrations Work

  1. Step 1: Choose Freshworks CRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ShipRocket as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshworks CRM to ShipRocket.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshworks CRM and ShipRocket

Freshworks CRM?

Freshworks is a cloud-based customer relationship management (CRM. software that allows you to manage your business and your customers from one place. It offers comprehensive features and helps you build and grow your business. The Freshworks platform offers mobile app, web app and desktop app versions.

Freshworks was founded in 2010 by Girish Mathrubootham, who is the company’s CEO. It is headquartered in Chennai, India and employs more than 1,600 people as of April 2018.

It has offices in the United States, United Kingdom, Germany, France, Italy, Singapore and Australia. It also has partnership with Microsoft and Google.


ShipRocket is an intelligent shipping platform that enables you to ship your products globally with ease and confidence. It offers powerful tops for both online and offline sellers to manage their shipments and inventory efficiently.

Integration of Freshworks CRM and ShipRocket

Freshworks CRM has two components namely Freshdesk Support app and Freshchat Support app. These are used to manage support queries. These components are integrated into ShipRocket. This integration makes it easy to track shipments.

Furthermore, Freshdesk provides communication with customers via email marketing, social media marketing, television advertising television advertisement, print marketing etc. It also allows you to send out invoices via Freshdesk Billing Gateway. Tax cplection process can be done using Paytm or others gateways provided by Freshworks.

Third parties integrated with Freshworks includes Zoho, Freshsales, QuickBooks, Shopify, PayPal etc. These are integrated with Shiprocket to allow online sellers to manage shipment tracking easily.

Benefits of Integration of Freshworks CRM and ShipRocket

  • Easy access to all data at one place

Integration of Freshworks CRM and Shiprocket allows you to have access to all customer data with just one login. You do not need to login into different systems for different tasks. This will save your time and money as multiple logins require internet connection with high bandwidth which is costs money. You can also reduce costs by integrating multiple systems into one software. Therefore integration of Freshworks CRM and Shiprocket will save you both time and money.

  • Easily track shipments through multiple shipping partners

Freshworks CRM is integrated with multiple shipping providers like DHL Express, UPS, FedEx etc. This gives more options to choose from when shipping products to customers. This also makes it easy for customers to track shipments through the latest tracking technpogy used by each of these shipping providers. Therefore integration of Freshworks CRM and Shiprocket makes it easy to track shipments using various delivery methods provided by these companies. This saves time on investigation of shipment delays as well as on communication between customers and sellers.

The process to integrate Freshworks CRM and ShipRocket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 14,2023 02:59 pm