Freshworks CRM + Google Docs Integrations

• Freshworks CRM is a cloud contact management service that helps businesses manage customer interactions in real time. It helps to organize sales, marketing, support and operations through an integrated platform.
• Google Docs is a suite of online word processing, spreadsheet and presentation programs that allows users to create and edit documents using a web browser. It features synchronizing files between multiple computers and mobile devices, offline access, the ability to work with other people in real time on shared documents, and integration with other Google products such as Gmail, Google Drive, Google Calendar, Google Sites, Google News etc.

Integration of Freshworks CRM and Google Docs

It's easy to integrate Freshworks CRM with Google Docs. With the integration of both these applications, you can get to know your customers better. You can send personalized emails to them depending on their activities. If you are using the same email client for sending emails to your customers then there is no need of integration. However, if you are not using the same email client for sending emails to your customers, then you must integrate Freshworks CRM application with Google Docs. This integration will help you to connect the two email clients so that you can send personalized emails to your clients. While sending personalized emails to your clients, you should be careful about what kind of information should be included in the email template while sending emails to your customers.

You can either create the email template manually or you can use the email template generators available in the internet. Email template generators are useful when it comes to creating email templates. They allow you to create attractive email templates within a short span of time. The best part about these email template generators is that they allow you to customize your email templates even further after they have been created.

Benefits of Integration of Freshworks CRM and Google Docs

• You can send personalized emails to customers based on their activities:

This integration will help you send customized emails to your customers based on their activities. If they buy a product from your website, you can send them emails related to the product they purchased or send them newsletters related to your products or services. You can also send them emails thanking them for visiting your website and including some discount coupons in order to encourage them to keep visiting your website again and again. If they purchased one product from your website but didn't purchase another product from your website, then you can send them emails reminding them about the second product and asking them whether they would like to purchase it or not. You can also ask them why they didn't purchase that product from your website. Based on their answers, you can make some changes in your website by adding additional information about those products or by eliminating those products from your website.

• You can update the details of your contacts:

You can use this integration to update the details of your contacts such as phone numbers, address or name of family members etc. You can also update their social media accounts by entering their social media credentials into Freshworks CRM application. These credentials include Facebook login credentials, Twitter login credentials, LinkedIn login credentials etc. By entering their social media credentials into Freshworks CRM application, you will be able to see what they have been posting on their social media accounts and you will also be able to post comments on their social media accounts from Freshworks CRM application itself. This way you won't have to log out from Freshworks CRM application and visit their social media pages separately in order to leave comments on their social media posts. You can also reply directly from Freshworks CRM application without having to go directly to their social media pages. You can also check all their social media updates on a single page on which a feed containing their latest social media updates will be displayed. This way you don't have to visit each of their social media accounts separately in order to check their updates.

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