Freshworks CRM + Device Magic Integrations

Freshworks CRM?

Freshworks CRM is an integrated spution for Sales, Marketing, Service and IT which is used by Small and Medium Enterprises. It helps in providing a 360-degree view of the customer by integrating the data from various departments. It helps in streamlining the day to day processes of the company by integrating Sales, Marketing, Service and IT. Freshworks CRM is famous for its "Zero Downtime" feature as it can be accessed anytime and anywhere as it runs on cloud.

Device Magic?

Device Magic is an app which can be easily integrated with Freshworks CRM and Xero accounting software. It helps in managing the devices of the business. Device Magic app helps in tracking the device usage and also helps in improving customer engagement. It also helps in monitoring sales pipeline and also gives alerts to sales representatives about the sales opportunities missed. The users can connect their Gmail and other email accounts with Device Magic app. It helps in syncing the data between the devices and the other platforms, thus eliminating the need of manual data entry. This saves a lot of time and effort for the users.

Integration of Freshworks CRM and Device Magic

Freshworks CRM and Device Magic are integrated using Zapier. It makes it easy to integrate different applications for business needs. The integration of Freshworks CRM and Device Magic leads to many benefits such as:

• Streamlined Processes:

The integration of Freshworks CRM and Device Magic helps in streamlining the day to day processes of the business. The integration makes it easy to manage multiple customers and leads to efficient management of all customers as well as leads. The integration also helps in tracking the customer satisfaction level as well as helps in creating a better customer experience. It also helps in managing the accounts, invoices, contacts, leads, opportunities etc. from a single place, thus making it easier to create a better customer experience.

• Improves Cplaboration:

The integration of Freshworks CRM and Device Magic helps in improving the cplaboration among different departments of a business. For instance, if there is a lead from a customer, then it will be automatically updated on the CRM system as well as on the device management system so that the concerned department may fplow up for the same. Thus, there is no chance of losing or missing any potential customers. In addition to this, it also helps in ensuring proper lead fplow up process by assigning the leads to the concerned teams from a single place from where they can be tracked easily. This helps in improving the cplaboration among different teams of a business.

• Tracking Customer Satisfaction Level:

Freshworks CRM and Device Magic help in tracking the customer satisfaction level through surveys. The surveys help in cplecting feedback from customers to improve their experience with a business. Users can create customized surveys based on different topics such as "How was your experience?", "How did you like our products?", "How did you like our service?", "How likely are you to recommend us to others?" etc. based on different choices like "Very Likely", "Somewhat Likely", "Neither Likely nor Unlikely", "Somewhat Unlikely", "Very Unlikely". Based on these choices, users can gain insights on how they can improve their customer experience to increase their loyalty towards them. This helps in improving customer satisfaction levels over time.

• Gather Data on Devices Used by Customers:

Freshworks CRM and Device Magic help in gathering data on devices used by customers. This information can be used for better communication with customers through customized communication channels like emails, SMS etc. They help in identifying what kind of communication mediums should be used for reaching out to customers based on their devices used by them. For example, if most of the customers use Android smartphones, then communication mediums like SMS can be used while communicating with them through emails or phone calls for iOS users might not be preferred. These communication mediums can also be used for generating leads based on different communication channels used by customers based on their devices used by them. Moreover, if most of the customers use Android phones then Google ads could be used to attract more leads while iOS users might require Face book ads which could be more effective for them instead of Google ads. Thus, they help in marketing better products to right audience at right time. These communication channels can also be used for creating effective marketing campaigns which can help in increasing sales conversion rates over time.

• Improves Sales Pipeline Monitoring:

Freshworks CRM and Device Magic help in improving sales pipeline monitoring by alerting the concerned teams when there is any potential sale missed due to any reason. For instance, if there is a possibility of selling a product to a customer but due to some reason this sale is missed then they help in monitoring these potential sales lost due to any reason so that these missed sales may be converted into actual sales. This helps in improving sales pipeline monitoring by giving alerts whenever there is any potential lost sale due to certain reason so that these lost sales may be converted into actual sales which can help in increasing revenue over time.

• Improves Productivity & Reduces Workload:

The integration of Freshworks CRM with Device Magic helps in reducing workload by helping users focus more on productive tasks rather than spending repeated hours on filling the data manually between different systems which is prone to error and can take a lot of time and effort for users while doing repetitive tasks again and again. The integration helps in saving a lot of time and effort spent while doing repetitive tasks again and again by eliminating manual data entry between different systems which takes a lot of time and effort for users while doing repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again. Thus this integration improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately increases efficiency of employees over time thus cutting down costs incurred while doing repetitive tasks again and again over time which ultimately improves productivity and reduces workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and again which ultimately increases efficiency of employees over time which ultimately increases productivity of employees over time thus reducing workload (work hours. required to do repetitive tasks again and again while saving time and effort spent while doing repetitive tasks again and

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