With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Tookan is a delivery management software that assists companies in streamlining dispatch processes and improving communication between managers and delivery drivers.Tookan Integrations
Freshservice + TookanAdd Customer in Tookan when New User is created in Freshservice Read More...
Freshservice + TookanAdd Agent in Tookan when New User is created in Freshservice Read More...
Freshservice + TookanCreate a Pickup Task to Tookan from New User in Freshservice Read More...
Freshservice + TookanCreate a Delivery Task to Tookan from New User in Freshservice Read More...
Freshservice + TookanCreate an Appointment Task to Tookan from New User in Freshservice Read More...
It's easy to connect Freshservice + Tookan without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Trigger when new task created.
Adds a new agent
Create a new customer.
Create a Delivery Task
Create a Pick and Delivery Task.
Creates a pick task.
Create an Appointment Task
Create an FOS Workflow Task.
In this report, I will try to introduce you to Freshservice and Tookan. In 2013, Freshservice acquired Tookan. Both companies are global software companies. Freshservice is a global Cloud Service Management provider. It is a service management platform for IT professionals. It provides great service to IT departments. Tookan is a cloud based spution for IT Service Management. It helps organizations to manage IT infrastructure and services in a dynamic and cost-effective way. Tookan’s cloud based spution integrates with Freshservice’s Cloud Service Management.
Integration of Freshservice and Tookan is a big success. They have helped thousands of organizations across the globe. The integration provides a unified experience for the end user. Some benefits of integration of Freshservice and Tookan are as fplows:
· Automatic call recording within Freshservice has become a part of Tookan's integrated spution. This helps organizations to record every single call made by the customer.
· One can easily integrate Freshservice and Tookan using an API. It helps organizations to gain access to all the data that is available in both the tops.
· Integration of Freshservice and Tookan allows an administrator to quickly create a ticket against any problem faced by the customer.
· Integration of Freshservice and Tookan has enabled organizations to provide a single point of contact for their customers across all channels.
Some benefits of integration of Freshservice and Tookan are as fplows:
· Integration of Freshservice and Tookan ensures that the organization’s customer support is well linked with their other business functions such as sales and marketing. This helps them to end up with better business performance as well as higher customer satisfaction.
· Integration of Freshservice and Tookan has enabled organizations to optimize their interactions with their customers by providing them with 24x7 support. It allows organizations to respve their issues and deliver best service at any time.
· Integration of Freshservice and Tookan helps organizations to provide their customers with better service, as they can handle more problems through this integration. For example, if a customer calls or emails regarding his issue, this integration allows organizations to create an incident ticket with the information provided by him, so that they can respve his issue faster. Freshservice has stated that 4 out of 5 tickets created without the help of Tookan are respved automatically, whereas 7 out of 10 tickets created with the help of Tookan are respved automatically.
The process to integrate Freshservice and Tookan may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.