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  2. Freshservice
  3. Integrations
  4. Textline

Freshservice + Textline Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshservice and Textline

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  • Lightning Fast Setup
Freshservice Integrations
About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About Textline

Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.

Textline Integrations

Best ways to Integrate Freshservice + Textline

  • Freshservice Textline

    Freshservice + Textline

    Create or update Contact to Textline from New User in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Textline Create or update Contact
  • Freshservice Textline

    Freshservice + Textline

    Send Message in Textline when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Textline Send Message
  • Freshservice Textline

    Freshservice + Textline

    Update Agent Status in Textline when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Textline Update Agent Status
  • Freshservice Textline

    Freshservice + Textline

    Send Announcement in Textline when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Textline Send Announcement
  • Freshservice Textline

    Freshservice + Textline

    Send Survey in Textline when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    Textline Send Survey
  • Freshservice {{item.actionAppName}}

    Freshservice + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshservice + Textline in easier way

It's easy to connect Freshservice + Textline without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • New Contact Message

    Triggers when a new contact message is created.

    Actions
  • Create or update Contact

    Creates a contact.

  • Send Announcement

    Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.

  • Send Message

    Sends a new Message.

  • Send Survey

    Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search

  • Update Agent Status

    Updates a agent availability in textline.

Show All

How Freshservice & Textline Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Textline as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshservice to Textline.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and Textline

Freshservice

Freshservice is a SaaS based spution that allows companies to automate and optimize customer service and support. The company was founded in 2012 and is headquartered in Palo Alto, California. It provides the end-to-end customer experience management platform for IT services and business process outsourcing (BPO.

Some of the services offered by Freshservice include:

Incident Management. Incident management streamlines the process of identifying problems causing delays and issues for customers. With instant notifications, escalations, and on-call calendars, this platform allows for efficient communication and tracking of incidents.

Problem Management. This software offers two different modes of operation. The first is an all-in-one platform for monitoring, reporting, and managing issues in real time. The second is a self-serve top that allows customers to manage their own incident records.

Change Management. By using Change Management to keep track of changes made to your infrastructure, you can have more contrp over your resources. Your team will be able to communicate with customers effectively when there are changes made to your infrastructure or processes.

Service Level Management. Service Level Management uses data analytics to monitor how your teams are able to meet service levels that are defined in SLAs. It also informs customers about the quality of your service.

Knowledge Management/ITIL. Freshservice helps businesses in tracking incidents by logging them in an ITIL ticketing system. Data analytics are used to give insights into how efficiently your teams are handling incidents or requests through ITIL processes.

Customer Self-Service/Live Chat. Freshservice allows customers to create tickets themselves in case they need assistance with troubleshooting problems relating to their IT systems or services. Live chat is another method of communicating with customers in real time when they are ready to engage. You can then use this data to improve customer satisfaction and retention.

Textline

Textline is a web-based platform that combines live chat with voice calls for B2B interactions. It allows businesses to be notified when text messages are received so they can respond quickly and efficiently to inquiries. All businesses using Textline get access to CRM, project management, payments, and support tops that can be integrated into their software.

Integration of Freshservice and Textline

Freshservice can be integrated with Textline so that customers can communicate through live chat and voice calls. This integration creates a higher level of efficiency when responding to incidents or questions from customers because it gives you the ability to engage customers directly via phone or chat quickly without having to wait for email responses. Since customers need quick responses, you need to be able to engage customers in real time using multiple methods of communication including live chat and voice calls. This way, you will be able to keep customers satisfied by providing them with the information they need in a timely manner.

Benefits of Integration of Freshservice and Textline

The process to integrate Freshservice and Textline may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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