With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
SharpSpring is a cost-effective marketing solution for small businesses and marketing firms. It aids organizations in generating more leads, converting those leads into sales, and maximizing their marketing ROI.
Want to explore Freshservice + SharpSpring quick connects for faster integration? Here’s our list of the best Freshservice + SharpSpring quick connects.Explore quick connects
It's easy to connect Freshservice + SharpSpring without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
A new Account is created in SharpSpring.
When a lead has been created in sharpspring.
A new Opportunity is created in SharpSpring.
Create a ticket in Freshservice for your domain.
Update a ticket in Freshservice for your domain.
Create an Account in SharpSpring.
Create a new Campaign in SharpSpring.
Create a Lead in SharpSpring.
Create Opportunity in SharpSpring. You can optionally create a campaign and account with the opportunity by specifying a "new associated campaign" or a "new associated account".
Update a Lead in SharpSpring.
Update a opportunity
Freshservice is a cloud-based IT service management software. It is used to manage and monitor the system and applications in the cloud.
SharpSpring is a marketing automation software. It is used to automate the marketing tasks such as lead management, email marketing, social media marketing, and other marketing campaigns.
To integrate Freshservice and SharpSpring, you need to add a new add-on to Freshservice called Freshservice SharpSpring Connector. This connector can be added from your Freshservice account under the Add-ons page. The fplowing steps will show you how to add this connector:
Log in to your Freshservice account and go to the Add-ons page (https://www.freshservice.com/add-ons.
Click on the Get New Add-on button.
Choose the integration type and click on Next. In this case, we choose the integration type as REST API.
Enter the information for your SharpSpring account and click on Next.
When the connection between your accounts is successful, you will see a notification message in the Status cpumn.
Figure 10-9 shows all the fields that have to be filled in for this connection process.
Figure 10-9. The configuration page for connecting Freshservice and SharpSpring
Once you have connected these two software programs, you will see an icon next to each service from either program in your user interface. When you open a ticket from either program, you will see a special icon added next to it in your user interface. If you click on the icon, you will see a popup box with some extra options related to that ticket, as shown in Figure 10-10.
Figure 10-10. An icon next to a ticket in Freshservice indicates that there is a notification from SharpSpring
By integrating these two software programs, you will be able to do the fplowing:
Get notifications from SharpSpring about your leads from service tickets in Freshservice. You don’t need to check your inbox every day because the notifications from SharpSpring will be sent directly to your Freshservice account. Once you receive a notification, you can go directly to the ticket from the notification message and take care of it.
Send notes about your service tickets to SharpSpring. For instance, while creating a ticket in Freshservice, you can add notes about the ticket, which can be used by SharpSpring to create more targeted emails or social media posts for you.
Now that we know how to integrate these two software programs, let’s use this knowledge to create an outline for an article on this topic:
We can also see how Table 10-3 could help us organize this article better.
Table 10-3. Organizing an Essay on Integration of FreshService and SharpSpring
Topic Sentence # Details / Examples / Evidence / Explanation Conclusion/Summary Outline/Organization Words / Phrases
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