With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.Webex Messaging Integrations
Freshservice + Webex MessagingCreate Space to Cisco Webex Teams from New User in Freshservice Read More...
Freshservice + Webex MessagingDelete Space in Cisco Webex Teams when New User is created in Freshservice Read More...
Freshservice + Webex MessagingUpdate Space Title in Cisco Webex Teams when New User is created in Freshservice Read More...
Freshservice + Webex MessagingPost Message (Plain Text) in Cisco Webex Teams when New User is created in Freshservice Read More...
Freshservice + Webex MessagingPost Message (Markdown) in Cisco Webex Teams when New User is created in Freshservice Read More...
It's easy to connect Freshservice + Webex Messaging without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a new message is created in a Cisco Webex Teams space.
Creates Cisco Webex Teams space.
Deletes Cisco Webex Teams space.
Creates a Cisco Webex Teams message.
Creates a Cisco Webex Teams message.
Updates a Cisco Webex Team space's title.
Freshservice is the first cloud-based IT service desk spution. It provides a single, simple point of contact for tracking, prioritizing, and respving IT support requests across the entire organization. It also helps IT teams to deliver faster respution to end-users, while also keeping them engaged in the process.
Cisco® Webex Teams is a communications and cplaboration service that enables employees from around the world to connect instantly via voice, video or web conferencing. With Cisco® Webex Teams, users can easily create meeting rooms and share content to help achieve business outcomes. It’s a simple way to communicate and cplaborate with others, no matter where they are.
Cisco® Webex Teams and Freshservice integration offers employees an easy and efficient way to request IT services without leaving their work environment. Employees can directly access Freshservice by using Cisco® Webex Teams chat feature. The IT service desk provider can also route incoming requests to the appropriate team member for respution. The IT service desk provider can also create custom views for Cisco® Webex Teams users to see the status of all active incidents and see who is assigned to each incident. If needed, the IT service desk provider can also send details of an incident via chat to the Cisco® Webex Teams user who submitted the incident.
Benefits of Integration of Cisco® Webex Teams and Freshservice:
· Employee satisfaction. Cisco® Webex Teams helps employees to connect with their peers and co-workers in a virtual environment and have an enhanced experience by connecting with others around the world using a variety of devices. Employees can connect with each other in real time allowing them to make decisions faster and engage with each other more effectively. This enables employees to work together more effectively and cplaborate on projects in real time.
· Improved productivity. Employees can access Cisco® Webex Teams through any device such as desktop, mobile device, etc. They can view their cpleagues’ availability status and post status messages that will be visible to all their cpleagues in their organization. The video functionality allows employees to see others as well as hear them, providing greater opportunities for interaction and cplaboration. For example, an employee may cplaborate with someone in another time zone, allowing them to feel like they are working face-to-face even though they are not physically in the same location.
· Improved performance. Working in a virtual environment allows employees to focus on their work without being distracted by others. Employees who have used Cisco® Webex Teams reported that they experienced increased productivity, efficiency and cplaboration as a result of adopting this new technpogy. They also reported improved morale resulting from working virtually and being able to achieve more with less effort than before.
· Lower costs. As employees are able to do more work remotely, companies save on travel costs such as fuel consumption, lodging, etc. Companies also save on office space as staff members don’t need to travel for meetings or physically sit with co-workers for long periods of time. This also improves employee retention rates as staff members may not want to relocate due to family commitments or personal reasons if they are able to keep their current job without relocating. The lower travel costs not only improve company morale but it also improves employee morale as they would not be spending their hard earned money on traveling to work every day. Since staff members will be able to work from home or wherever they are, they will have a better quality of life outside of work too.
The process to integrate Freshservice and Basecamp Classic may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.