With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Basin is a basic form backend that lets you collect data from submissions without writing a single line of code.Basin Integrations
Freshservice + GmailSend Email in Gmail when New User is created in Freshservice Read More...
Freshservice + Google SheetsCreate Spreadsheet Row to Google Sheets from New User in Freshservice Read More...
Freshservice + Google SheetsUpdate Spreadsheet Row in Google Sheets when New User is created in Freshservice Read More...
It's easy to connect Freshservice + Basin without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a user submits to your form.
Freshservice is an IT management software that provides IT support to customers by allowing them to track their technical issues, request for repairs and get the sputions. The company provides a web-based platform so that the users can access the information anytime and anywhere.
Basin is a client-based mobile application that allows users to access the information of their devices and applications without going through the main website. It allows users to check the status of their devices at any time and also allows them to perform multiple functions such as uploading screen shots and reporting technical issues with ease. The app is available in both iOS and Android platforms.
Basin was released in July 2016. At the time, it was integrated with Freshservice and allowed users to report incidents directly from their mobile devices. It also allowed users to access all their incidents or tickets from one place, even if they created them from different devices. However, the incident reports were not updated in real-time, and had to wait for the IT staff to update the incidents. This led to long response times, since it took some time for the IT staff to be notified of the incident.
On June 2017, Freshservice was upgraded with a new feature called “integration bridge”. This feature allowed Freshservice to be integrated with other IT tops, such as Jira, PagerDuty and Slack. This integration allowed teams to manage incidents with ease and respond faster to incidents. In addition, this integration eliminated the need for users to create separate accounts for each service. Hence, users were able to access all their incidents from one place. However, even after integrating Freshservice with other IT tops, there were still some limitations that needed to be addressed. For example, when a user reported an incident via Basin, they still had to wait for the staff to update the incident before they could view it on Freshservice. This increased the time taken to respve the issue. In order to address this issue, Freshservice has decided to integrate with Basin directly so that when a user reports an incident via Basin, they will be able to view it on Freshservice immediately. This will allow users to respond faster to incidents since they will be able to see what is going on with their devices immediately after they report an incident.
This integration will allow Freshservice and Basin users to access all their tracked issues from a single place. In addition, this integration will allow users to respond faster to issues since they will be able to see what is happening on their devices directly after an incident is reported by them. This will increase efficiency of service teams since they will be able to respve issues faster. Also, it will reduce the opportunities for errors since users will be able to detect errors early and prevent them from occurring in future. Furthermore, this integration will improve customer satisfaction since users will receive faster services compared to before the integration.
The process to integrate Freshservice and Basin may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.