Facebook Messenger + ServiceNow Integrations

Facebook Messenger is one of the most used messaging apps on the planet. It was released in 2011, and since then it has been growing, becoming more popular than the famous Facebook app itself. By the end of 2015, Facebook Messenger had around 900 million users. Nowadays, more than 1.2 billion people use this app every month.

It is an app that allows users to send messages to one another, not only to friends but also to businesses and brands. It features many options and functionalities such as WhatsApp, and it is available on almost all platforms. You can easily send videos, images, voice messages, stickers, GIFs and even make payments using Facebook messenger.

ServiceNow is a cloud-based IT service management platform that helps organizations achieve better business performance by automating IT processes and delivering them to the user through a single interface. It provides tops that allow users to quickly find the necessary information about any particular issue in their organization. ServiceNow is a platform that focuses on business process automation and continuous improvement. Its key benefits include:

User-friendly interface

Easily adaptable IT processes

Improved productivity

Better customer experience

Integration of Facebook Messenger and ServiceNow means that you can integrate your Facebook Messenger with ServiceNow using the latter’s API. You can then send automated messages from your ServiceNow account to your Facebook Messenger account. This integration will allow you to automate customer service interactions such as password resets or updating information in your ServiceNow account or other systems without having to manually update those accounts. It is very useful when you have data that changes frequently as it saves time and resources, especially when you have a large number of customers or clients.

There are many benefits to integrating your Facebook Messenger with ServiceNow, some of which we will be looking at in detail in this article:

It empowers your customers because they are able to get instant notifications regarding updates to their accounts; for example, if they want to know when their password has been changed, they can receive a notification via this integration.

You can save time and money because you do not have to hire additional employees in order to fulfill these tasks.

Provides your customers with a good experience as you will be able to serve them better by providing them with faster service. In fact, a research carried out by Facebook revealed that 60% of customers expect a response from companies within an hour of sending a message.

The process to integrate Facebook Messenger and SendFox may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.