Facebook Messenger + Microsoft Dynamics 365 Business Central Integrations

Recently, many companies have realized that their customers and partners prefer to communicate with each other via social media. Two of the most popular social networking sites are Facebook and Twitter. Moreover, it is possible to use the messenger service provided by both of them as a top for communication. The integration of Facebook Messenger and Microsoft Dynamics 365 Business Central allows organizations to improve customer care and sales processes. Due to the convenience of using these applications, it is possible to deliver messages to customers without any delays. For example, if you start a conversation with your partner and then go offline and then come back and continue the conversation, all information that you sent before will be available upon your return. This means that you will not communicate with your partner from scratch again but communicate with him/her right away where you left off.

The integration of Facebook Messenger and Microsoft Dynamics 365 Business Central is important for businesses because it allows them to communicate with their customers faster than before. Thanks to this integration, it is possible to send messages directly to the Messenger app of the customer. It is also possible to send messages directly to the email address of the customer or to the SMS application installed on his/her mobile phone. By doing so, it is possible to give your note directly to your customer without being restricted by time or location. If you send an email or an SMS message, your customer will receive it only when he/she opens his/her email or checks his/her phone. However, thanks to Facebook Messenger, you can communicate with your customer instantly. It is also possible to send messages without being online at the same time. This means that you can work behind the scenes while sending messages directly to your customer’s device. For example, if you are working late on Friday evening, you can send messages through Facebook Messenger to your customers who are on their way home already. Regardless of the time of day, your messages will reach your customers instantly. You can send messages even if you are offline. When you come back online, all messages sent while you were offline will be available for you to review.

One of the most important benefits of integrating Facebook Messenger and Microsoft Dynamics 365 Business Central is that you can save significant time by communicating with your customers using these applications. For example, if you need to set up a meeting with your client, you can schedule it using Facebook Messenger or by sending him/her an email message. While you are busy working on something else, Facebook Messenger will keep reminding your customer about upcoming meeting until he/she responds. This means that you do not need to disturb your customer by calling him/her every five minutes to remind him/her about the meeting. It is also possible to send messages via Facebook Messenger even if you are offline or working on another project. As soon as you go online again or finish the other project, Facebook Messenger will remind you about pending messages that need to be handled. This makes it possible for you to respond quickly to messages received from your customers without neglecting current projects that you are working on. Another benefit of integrating Facebook Messenger and Microsoft Dynamics 365 Business Central is that you can use this integration as educational top for your employees. If one of employees does not know how something works, he can ask his cpleagues via Facebook Messenger during lunch break or send him an email message at night when he knows that his cpleague is not expecting a response immediately. This way he can ask his cpleague questions without bothering him during working hours at the office.

In conclusion, we recommend integrating Facebook Messenger and Microsoft Dynamics 365 Business Central in order to improve relationships with your customers and make it easier for your employees to work independently. In addition, this integration will help to save time and increase productivity of your employees by allowing them to communicate with each other directly via Facebook Messenger even if they are offline or working on different projects simultaneously.

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