Facebook Messenger + Customerly Integrations

Customerly is the first CRM application in the world which enables companies to take full advantage of their Facebook presence. Customerly allows companies to automate and optimize their Facebook marketing efforts, by allowing them to reach a wide range of potential and existing customers through a single platform. It offers an easy access to all Facebook marketing options for every business, and it is capable of managing Facebook pages, Facebook advertising campaigns, and Facebook Messenger bots.

Facebook Messenger was launched in 2010 as a standalone messaging app. Initially, it was a messaging app that allowed users to connect with others via text messages and voice calls only. However, Facebook has now integrated its messenger service with many other functions, including video chat, payment services, games, etc. In this way, Facebook Messenger has become an important marketing top for businesses.

Facebook Messenger’s integration with Customerly enables businesses to engage with their customers on a new level. With Facebook Messenger, businesses can communicate and interact directly with their customers at any time and place. Businesses can use Customerly to integrate their Messenger accounts into their Customerly accounts. This integration allows businesses to get real-time information about their customers from the Customerly dashboard. They can then respond to their customers directly through Facebook Messenger in real time. This ensures that customer queries and complaints are dealt with immediately. Furthermore, it also makes the communication between businesses and their customers more personal and convenient.

Integrating Facebook Messenger with Customerly creates a better customer experience during the customer journey. Specifically, this integration can be used to improve the fplowing aspects:

i. Sales ProspectingIntegrating Facebook Messenger with Customerly creates prospects that are ready to buy or sell based on their mutual interests and needs. A business may discover these prospects from their engagement on Facebook Messenger, where they can engage in conversation with interested leads and then track them down through Customerly. Once the leads fill out the contact form on Customerly, the business will be able to convert them into sales prospects.

ii. Customer ServiceAnother benefit of integrating Facebook Messenger with Customerly is that businesses will be able to provide more efficient customer service to their clients through the platform. The integration allows businesses to receive customer inquiries and complaints via Facebook Messenger directly from the customer. The business will be able to send customized responses through Facebook Messenger so as to provide better customer service. Customers will also be able to directly communicate with businesses through Facebook Messenger without having to call or email them.

iii. Lead GenerationBusinesses can use Customerly to attract leads that are already familiar with them through their social media presence, such as Facebook. By engaging with potential customers through Facebook Messenger, businesses can create “hot leads” that are ready to buy or sell at any time. In addition, businesses can use Facebook advertising to promote their products or services, thereby increasing traffic to their websites where they can convert these leads into sales prospects.

The process to integrate Facebook Messenger and Customerly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.