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Integrate Microsoft Dynamics CRM with PagerDuty

Appy Pie Connect allows you to automate multiple workflows between Microsoft Dynamics CRM and PagerDuty

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About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

PagerDuty Integrations

Best ways to Integrate Microsoft Dynamics CRM + PagerDuty

  • Microsoft Dynamics CRM Integration PagerDuty Integration

    Microsoft Dynamics CRM + PagerDuty

    Add Acknowledge Event in PagerDuty when New Contact is created in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Contact
     
    Then do this...
    PagerDuty Integration Add Acknowledge Event
  • Microsoft Dynamics CRM Integration PagerDuty Integration

    Microsoft Dynamics CRM + PagerDuty

    Add Resolve Event in PagerDuty when New Contact is created in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Contact
     
    Then do this...
    PagerDuty Integration Add Resolve Event
  • Microsoft Dynamics CRM Integration PagerDuty Integration

    Microsoft Dynamics CRM + PagerDuty

    Add Trigger Event in PagerDuty when New Contact is created in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Contact
     
    Then do this...
    PagerDuty Integration Add Trigger Event
  • Microsoft Dynamics CRM Integration PagerDuty Integration

    Microsoft Dynamics CRM + PagerDuty

    Add Acknowledge Event in PagerDuty when New Lead is created in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Lead
     
    Then do this...
    PagerDuty Integration Add Acknowledge Event
  • Microsoft Dynamics CRM Integration PagerDuty Integration

    Microsoft Dynamics CRM + PagerDuty

    Add Resolve Event in PagerDuty when New Lead is created in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Lead
     
    Then do this...
    PagerDuty Integration Add Resolve Event
  • Microsoft Dynamics CRM Integration {{item.actionAppName}} Integration

    Microsoft Dynamics CRM + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Microsoft Dynamics CRM + PagerDuty in easier way

It's easy to connect Microsoft Dynamics CRM + PagerDuty without coding knowledge. Start creating your own business flow.

    Triggers
  • New Account

    Triggers when a new account is created.

  • New Case

    Triggers when a new case is created.

  • New Contact

    Triggers when a new contact is created.

  • New Invoice

    Triggers when a new invoice is created.

  • New Lead

    Triggers when a new lead is created.

  • New Task

    Triggers when a new task is created.

  • Updated Lead

    Triggers when a lead is updated.

  • New Incident

    Triggers when new incidents are created.

    Actions
  • Create Account

    Creates a new account.

  • Create Case

    Creates a new case.

  • Create Contact

    Creates a new contact.

  • Create Lead

    Creates a new lead.

  • Create Note

    Create Note

  • Create Opportunity

    Creates a new Opportunity.

  • Update Case

    Updates an existing case.

  • Update Task

    Updates an existing task

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Microsoft Dynamics CRM & PagerDuty Integrations Work

  1. Step 1: Choose Microsoft Dynamics CRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Dynamics CRM to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Dynamics CRM and PagerDuty

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management top. It allows for tracking and managing contacts, leads, opportunities, and cases. It also integrates with other products to facilitate additional functionality. For example, it can integrate with Microsoft Office 365 and SharePoint.

PagerDuty

PagerDuty is a service that provides real-time alerting and on-call scheduling for IT. It offers a single interface to monitor and respond to alerts from different sources. For example, it can monitor on-call schedules, the status of on-call engineers, and resource dashboards. It also offers escalation ppicies to ensure consistent response times.

Integration of Microsoft Dynamics CRM and PagerDuty

Microsoft Dynamics CRM can integrate with PagerDuty. This integration allows PagerDuty to pull data from Microsoft Dynamics CRM. For example, PagerDuty can read information about Microsoft accounts, users, software licenses, etc. This integration reduces the amount of work needed to configure PagerDuty for an organization’s specific needs.

Benefits of Integration of Microsoft Dynamics CRM and PagerDuty

Integration between Microsoft Dynamics CRM and PagerDuty offers several benefits. Below are just a few examples:

Automation of processes . An integration between Microsoft Dynamics CRM and PagerDuty automates processes. For example, when sending out notifications for an incident in PagerDuty, it automatically creates an activity in Microsoft Dynamics CRM. This functionality saves time by eliminating the need for manual entry.

. An integration between Microsoft Dynamics CRM and PagerDuty automates processes. For example, when sending out notifications for an incident in PagerDuty, it automatically creates an activity in Microsoft Dynamics CRM. This functionality saves time by eliminating the need for manual entry. Consistency in communication . Integration between Microsoft Dynamics CRM and PagerDuty ensures consistency in communication. For example, if an engineer has responded to multiple incidents in a certain time period, PagerDuty sends out notifications about the incidents only once rather than multiple times. The integration also ensures consistent communication by notifying engineers via email or phone calls based on their preferences.

. Integration between Microsoft Dynamics CRM and PagerDuty ensures consistency in communication. For example, if an engineer has responded to multiple incidents in a certain time period, PagerDuty sends out notifications about the incidents only once rather than multiple times. The integration also ensures consistent communication by notifying engineers via email or phone calls based on their preferences. Speedier respution of issues. With integration between Microsoft Dynamics CRM and PagerDuty, respving issues is faster. For example, when creating an activity in Microsoft Dynamics CRM, PagerDuty automatically creates notifications in the appropriate categories in the PagerDuty dashboard. These notifications include details about the incident; therefore, users do not need to search for details about the incident elsewhere. Additionally, when respving an incident, engineers can use PagerDuty’s “Confirm” feature to confirm that the respution was successful. This feature then updates the status of the incident accordingly in both systems.

The process to integrate Microsoft Dynamics CRM and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.