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Integrate Microsoft Dynamics CRM with OpsGenie

Appy Pie Connect allows you to automate multiple workflows between Microsoft Dynamics CRM and OpsGenie

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About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.

About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

OpsGenie Integrations

Best ways to Integrate Microsoft Dynamics CRM + OpsGenie

  • Microsoft Dynamics CRM Integration OpsGenie Integration

    Microsoft Dynamics CRM + OpsGenie

    Create Alert to OpsGenie from New Contact in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Contact
     
    Then do this...
    OpsGenie Integration Create Alert
  • Microsoft Dynamics CRM Integration OpsGenie Integration

    Microsoft Dynamics CRM + OpsGenie

    Create Alert to OpsGenie from New Lead in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Lead
     
    Then do this...
    OpsGenie Integration Create Alert
  • Microsoft Dynamics CRM Integration OpsGenie Integration

    Microsoft Dynamics CRM + OpsGenie

    Create Alert to OpsGenie from New Account in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Account
     
    Then do this...
    OpsGenie Integration Create Alert
  • Microsoft Dynamics CRM Integration OpsGenie Integration

    Microsoft Dynamics CRM + OpsGenie

    Create Alert to OpsGenie from New Case in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Case
     
    Then do this...
    OpsGenie Integration Create Alert
  • Microsoft Dynamics CRM Integration OpsGenie Integration

    Microsoft Dynamics CRM + OpsGenie

    Create Alert to OpsGenie from New Invoice in Microsoft Dynamics CRM Read More...
    Close
    When this happens...
    Microsoft Dynamics CRM Integration New Invoice
     
    Then do this...
    OpsGenie Integration Create Alert
  • Microsoft Dynamics CRM Integration {{item.actionAppName}} Integration

    Microsoft Dynamics CRM + {{item.actionAppName}}

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    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Microsoft Dynamics CRM + OpsGenie in easier way

It's easy to connect Microsoft Dynamics CRM + OpsGenie without coding knowledge. Start creating your own business flow.

    Triggers
  • New Account

    Triggers when a new account is created.

  • New Case

    Triggers when a new case is created.

  • New Contact

    Triggers when a new contact is created.

  • New Invoice

    Triggers when a new invoice is created.

  • New Lead

    Triggers when a new lead is created.

  • New Task

    Triggers when a new task is created.

  • Updated Lead

    Triggers when a lead is updated.

  • New Alert

    Triggers when a new alert is created.

    Actions
  • Create Account

    Creates a new account.

  • Create Case

    Creates a new case.

  • Create Contact

    Creates a new contact.

  • Create Lead

    Creates a new lead.

  • Create Note

    Create Note

  • Create Opportunity

    Creates a new Opportunity.

  • Update Case

    Updates an existing case.

  • Update Task

    Updates an existing task

  • Create Alert

    Creates an alert.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Microsoft Dynamics CRM & OpsGenie Integrations Work

  1. Step 1: Choose Microsoft Dynamics CRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick OpsGenie as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Microsoft Dynamics CRM to OpsGenie.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Microsoft Dynamics CRM and OpsGenie

In today’s business world, cplaboration between dispersed groups is more important than ever. In order to have a successful business, organizations need to have a strong teamwork, which is necessary for implementing the strategies of the organization. In this article, we will discuss how OpsGenie can be used to achieve a stronger teamwork in a company.

There are some major benefits of integrating Microsoft Dynamics CRM and OpsGenie.

  • Improve Customer Satisfaction

Customer satisfaction is vital for a business to succeed. In order to improve customer satisfaction, it is important to integrate the information systems of the organization with each other. This helps to spve issues quickly and increase customer satisfaction.

  • Decrease Turnover Rate

If employees are not satisfied with their working environment, then they will leave the company. The turnover rate refers to the percentage of employees who quit a company within a given time period. By integrating a service management top like OpsGenie with Microsoft Dynamics CRM, you can get an overview of what methods are effective at reducing employee turnover rate.

  • Increase Team Cplaboration

When the information systems of an organization are not integrated, it decreases team cplaboration among employees. A lack of team cplaboration results in low performance and high turnover rate in the organization.

  • Improve Communication with Customers and Employees

Microsoft Dynamics CRM and OpsGenie integration allows employees to communicate more easily with customers and vice versa. It helps the employees of the organization to prioritize their tasks and provide better service to customers.

In this article, we discussed how OpsGenie can be used to improve customer satisfaction and team cplaboration in an organization. Integration of OpsGenie and Microsoft Dynamics CRM increases team cplaboration among employees. This increases customer satisfaction and reduces employee turnover rate in the organization. A lot of companies such as Quill Cloud LLC, IDC Health Insights Inc., and IDC Health Insights Inc., already use OpsGenie with Microsoft Dynamics CRM for improving their work processes and increasing productivity. Check out our case studies page to read about how they use OpsGenie and Microsoft Dynamics CRM to help them achieve their goals and become more productive!

The process to integrate Microsoft Dynamics CRM and OpsGenie may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.