?>

Integrate Deskpro with Twilio

Appy Pie Connect allows you to automate multiple workflows between Deskpro and Twilio

  • No code
  • No Credit Card
  • Lightning Fast Setup
20 Million man hours saved

Award Winning App Integration Platform

About Deskpro

Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
Twilio Alternatives

Looking for the Twilio Alternatives? Here is the list of top Twilio Alternatives

  • CallFire Integration CallFire
  • CallHub Integration CallHub

Best ways to Integrate Deskpro + Twilio

  • Deskpro Integration Twilio Integration

    Deskpro + Twilio

    Send SMS in Twilio when New Ticket is created in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Ticket
     
    Then do this...
    Twilio Integration Send SMS
  • Deskpro Integration Twilio Integration

    Deskpro + Twilio

    Call Phone in Twilio when New Ticket is created in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Ticket
     
    Then do this...
    Twilio Integration Call Phone
  • Deskpro Integration Twilio Integration

    Deskpro + Twilio

    Send SMS in Twilio when New Person is created in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Person
     
    Then do this...
    Twilio Integration Send SMS
  • Deskpro Integration Twilio Integration

    Deskpro + Twilio

    Call Phone in Twilio when New Person is created in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Person
     
    Then do this...
    Twilio Integration Call Phone
  • Deskpro Integration Twilio Integration

    Deskpro + Twilio

    Send SMS in Twilio when New Ticket Reply is created in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Ticket Reply
     
    Then do this...
    Twilio Integration Send SMS
  • Deskpro Integration {{item.actionAppName}} Integration

    Deskpro + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Deskpro + Twilio in easier way

It's easy to connect Deskpro + Twilio without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

Compliance Certifications and Memberships

Highly rated by thousands of customers all over the world

We’ve been featured on

featuredon
Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Deskpro & Twilio Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Twilio as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Deskpro to Twilio.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and Twilio

  • Deskpro? The first thing that the reader would want to know about Deskpro is what it actually is. Deskpro is a platform which connects to your Twilio account and allows you to create phone numbers which can be used by your clients to call you. We will discuss this later in body.
  • Twilio? Twilio is an API-based voice and messaging service. It helps developers build applications for communicating over the Internet.
  • Integration of Deskpro and Twilio
  • Deskpro allows you to integrate with Twilio by creating an account on Deskpro. After creating an account, you can go to settings and fplow the instructions given there. You will be asked to enter your Twilio credentials and create two numbers for incoming calls. You can put any number there. Here we used 7777777777. Then choose which number should be used as a ‘primary’ number. This number will appear on your client’s Caller ID when they receive calls from your number. As soon as this step is completed, you will get a verification code to verify your Twilio account. In case you are using a different phone number, you can change that phone number from your account settings as well. Now you have successfully integrated your Twilio account with Deskpro and can start receiving calls from your clients through your Deskpro number.

  • Benefits of Integration of Deskpro and Twilio
  • Now we will discuss how integrating Deskpro with Twilio makes it easier for us to receive calls from our clients and make it more convenient for them too. The main benefit of Deskpro is that it allows us to set up a business phone system in minutes without any technical knowledge. It also helps us save money by paying only for minutes used instead of paying for whpe year or month at once like in other phone systems. Another good thing about deskpro is that we can use its virtual number anywhere in the world which makes it very convenient for the client too as they will not need to find out which country you are in while calling you. In addition, deskpro provides free extensions so that we can add multiple numbers to our virtual number to show the customers which department they are calling and how many people are working there. We have already discussed how Deskpro allows us to integrate with Twilio which makes it very easy to receive calls from our clients with just a few clicks. The integration of these two services allows us to take advantage of the advanced features provided by deskpro like logging calls, recording calls, waiting music etc.

    We have discussed some of the benefits of integrating Deskpro with Twilio in this article. However, there are many other features provided by deskpro which we have not talked about here so if you want to know more about it then visit its website at https://www.deskproapp.com/.

    The process to integrate Deskpro and Toggl may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.