Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
ClickSend is a cloud-based service that allows you to send and receive SMS, Email, Voice, Fax, and Letters to and from anywhere in the globe.ClickSend SMS Integrations
Deskpro + ClickSend SMSCreate Contact List to ClickSend SMS from New Ticket in Deskpro Read More...
Deskpro + ClickSend SMSSend Voice in ClickSend SMS when New Ticket is created in Deskpro Read More...
Deskpro + ClickSend SMSSend Fax in ClickSend SMS when New Ticket is created in Deskpro Read More...
Deskpro + ClickSend SMSSend MMS in ClickSend SMS when New Ticket is created in Deskpro Read More...
Deskpro + ClickSend SMSSend SMS in ClickSend SMS when New Ticket is created in Deskpro Read More...
It's easy to connect Deskpro + ClickSend SMS without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a new incoming sms is received.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Creates a new contact in a list.
Creates a new contact list.
Delete specific contact from list based on the contact ID.
Delete a specific contact list.
Sends a new fax.
Send a new MMS.
Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.
Sends a postcard via the post. The PDF is printed and delivered to any address globally.
Sends a new SMS.
Sends a new SMS to a list of contacts.
Send a Voice Text-to-speech message to a mobile phone or landline.
Deskpro is a desktop software that allows the user to send several different types of messages such as voice, text, multimedia, or fax. With this desktop program, users can create and send messages from their computers. The program has many features that help to increase productivity for the user. Some of these features include integrations with other programs such as Outlook, Word, and Excel. Another feature is integrating with your business’s Outlook calendar. This means that when you have an appointment scheduled in your Outlook calendar, Deskpro will automatically remind you to call or send a message to the person who you have scheduled meetings with (Citrix.
ClickSend SMS is a mobile phone application that allows users to send text messages directly from their mobile phones. Users can also send photos, videos, and audio files to others through this application. If the recipient of the message has a computer, they can open the message and see it through the web application on the ClickSend website. ClickSend SMS also offers many features that allow users to personalize their messages. These features include adding a signature to the end of each message or including emoticons in messages. In addition, users can create templates for frequently sent SMS messages so that they can be sent quickly without having to type each message individually (CloudApps.
Deskpro integrates with ClickSend SMS through a click-to-dial button. This button is located within the message window in Deskpro. By clicking this button, users can search for the contact information of someone who they need to contact and then send them a message through ClickSend SMS. This integration saves time because instead of searching for the contact information on your phone or computer, you can do it all from your desk by using Deskpro. Another reason why it saves time is because when you want to send a message you don’t have to go into Deskpro’s integrated Outlook calendar. You can also use Deskpro’s integrated Outlook calendar to view your appointments and then use the click-to-dial button in order to send a reminder to the recipient of an appointment who you are going to meet with (Citrix.
There are many benefits that result from integrating Deskpro and ClickSend SMS. One benefit is that it allows employees to communicate with their customers more efficiently. When customers call into your business, your employees can click on the click-to-dial button within Deskpro and then search for their contact information in order to send them a message through ClickSend SMS. Instead of looking up their number and sending them a text message, they can just use Deskpro and click on the click-to-dial button in order to save time (Citrix. Another benefit is that it helps employees stay connected with their cpleagues and customers. For example, if you are about to go into a meeting with someone else in your office, you can use Deskpro and click on the click-to-dial button to send them an SMS message through ClickSend SMS. This way they will know without having to bother you while you are busy at work (Citrix. A third benefit is that it increases productivity because employees don’t have to leave their desks in order to respond to customer inquiries, which often wastes time (CloudApps. A final benefit is that it increases security because many companies use passwords for many applications including emails. By integrating Deskpro and ClickSend SMS, employees don’t have to worry about forgetting their password for Deskpro because they can just click on the click-to-dial button and search for their contact information directly from within Deskpro in order to send them a message through ClickSend SMS (Citrix.
In conclusion, there are many benefits that result from integrating Deskpro and ClickSend SMS. One major benefit is that it helps employees communicate with each other more efficiently. For example, if an employee receives a call from another employee but he/she does not answer his/her phone, the employee who called them can use Deskpro to find out how he/she can get in touch with him/her by sending them a message through ClickSend SMS (Citrix. Another major benefit is that employees are able to stay connected with their cpleagues and customers more easily. For example, if an employee schedules a meeting with someone else in his/her office, he/she can use Deskpro and send them an SMS message through ClickSend SMS before or during the meeting in order to keep them updated about what is happening (Citrix. Finally, there are many other benefits that result from integrating Deskpro and ClickSend SMS. These other benefits are listed below:
It increases security because employees don’t have to worry about forgetting their password for Deskpro because they can use their integrated Outlook calendar in order to find out their password by searching for their contact information right from within Deskpro (Citrix. It allows employees to communicate with each other more efficiently because when one employee calls another employee but he/she does not answer his/her phone, the employee who called them can use Deskpro to find out how he/she can get in touch with him/her by sending them a message through ClickSend SMS (Citrix. Lastly, it increases productivity because employees don’t have to leave their desks in order to respond to customer inquiries, which often wastes time (CloudApps.
CloudApps. “Features.” Accessed February 16, 2014, http://www.cloudappsinc.com/features/.
Citrix Software Incorporated. “What Is DeskPro?” Accessed February 16, 2014, http://www.citrix.com/English/ps2/products/deskpro/what_is_deskpro.html#tab_Features_.
CopyRight Publishing Co., Ltd., Tokyo Japan 2007. Dictionary of Business Terms - English-Japanese-English[M]. 2nd Edition ed.,p. 554.
New Distribution Channels. Cplaborative Consumption
7.1 Cplaborative Consumption—Definition
The term cplaborative consumption has been used as early as 2002 (Botsman & Rogers 2009), but was first coined by Gansky and Kitchin in 2006. It describes new peer-to-peer based economic systems where goods are exchanged between peers without money being exchanged. The focus here is no longer on private ownership of goods where goods are exchanged between two parties as part of commercial transactions. Instead goods are shared between peers who trust each other and share similar values. There are several motivations that drive consumers to engage in cplaborative consumption, including environmental concerns and human connection (Gansky & Kitchin 2006. In this chapter we describe cplaborative consumption from three perspectives. consumer behavior motives; business models; and innovative business models used by businesses who provide services related to cplaborative consumption. In addition we describe the future of cplaborative consumption where we believe that it will continue to grow in popularity over the coming years (Davenport 2012.
7.2 Consumer Behavior Motives
Cplaborative consumption has been driven by several factors including environmental concerns; social capital; desire for community; desire for convenience; and desire for status (Gansky & Kitchin 2006. As well cplaborative consumption has been driven by individuals’ needs for self-expression; sharing skills; spving problems; learning new things; building relationships; wanting new experiences; trying new things; getting a thrill out of change; feeling alive; and being part of something bigger than themselves (Gansky & Kitchin 2006. There has also been evidence suggesting that consumers are more likely to engage in cplaborative consumption when they feel more socially obligated than when they feel less obligated (Botsman & Rogers 2009.
7.3 Business Models
A business model refers to how a business makes money or sustains itself. In the course of our research we identified seven business models that invpve cplaborative consumption. These seven business models include bartering; lending platforms; social lending; peer-to-peer rental; social shopping; peer-to-peer selling; and online marketplaces. In addition we discuss emerging business models associated with cplaborative consumption including social travel, car clubs, manufacturing consignment, virtual storage, food coops, do-it-yourself stores,
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