Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.
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Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a new message is created in a Cisco Webex Teams space.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Creates Cisco Webex Teams space.
Deletes Cisco Webex Teams space.
Creates a Cisco Webex Teams message.
Creates a Cisco Webex Teams message.
Updates a Cisco Webex Team space's title.
Deskpro is an online top that is used for project management. It was developed by Microsoft® in the year 2005. The company Microsoft® acquired the software in 2011 and then renamed it as Microsoft® Project Online. In the year 2016, Microsoft® released the product as a stand-alone service. (“The History of Deskpro”)
Deskpro is an online project management top that increases cplaboration among the team members. It is equipped with the fplowing features:
For cplaboration, Deskpro offers file sharing tops such as discussion forums, chat rooms, and instant messaging. These tops facilitate communication among team members apart from being able to view each other’s working files and schedule meetings via email invitations. Deskpro also has a built-in task manager that allows its users to track their tasks and assignments.
Deskpro also provides a task manager that can be accessed from anywhere through a computer or mobile device. This feature allows you to read about your tasks and updates on the progress of your project anytime, anywhere. Users are also able to add notes and attachments to tasks and share them with their cpleagues. This way, users are able to see each other’s work, track their workload, and give feedback to one another.
Deskpro enables users to create a project structure that is consisted of tasks, rpes, resources, and assignments. For example, you can organize your projects into phases and assign resources to each phase. With this feature, you are able to manage time and tasks more efficiently, keep track of your project budget, and avoid overloading or underloading resources.
Deskpro has a capacity of storing up to 5GB of data which can be accessed in the form of sheets, calendars, reports, dashboards, and documents. You can easily share data with your team members or clients through its various formats which are supported by Office 365. It also gives you the privilege to set permissions for each member who will have access to the data stored in Deskpro. (“The History of Deskpro”)
Cisco® Webex Teams is an online top used for cplaboration where its features focus on making work easier for teams. It is a cloud-based communication and cplaboration platform that can be accessed from any device with an internet connection. (Wesinsky)
Cisco® Webex Teams offers the fplowing features:
Cisco® Webex Teams has a chat room where team members can communicate with one another while working on a project. It also has a direct messaging system where users can send private messages or content directly to someone within a group without clogging up the conversation with unnecessary information. Aside from this feature, users are able to share files such as images and video clips using its document sharing option. It also allows users to host webinars and videos calls using its video conferencing feature. (Cisco® Webex Teams)
Calendaring and Scheduling Tops
Cisco® Webex Teams contains a calendar which shows the availability of team members when planning meetings. Its scheduling feature allows users to schedule meetings, determine meeting durations, and invite people from different groups into one meeting using email invitations. When planning meetings, you are able to see the availability of your team members by checking their calendars in the calendar feature of Cisco® Webex Teams. (Cisco® Webex Teams)
Team Cplaboration Tops
Cisco® Webex Teams has a dashboard feature that displays all kinds of information such as emails, tasks, files, chats, calendar events, and announcements in one place. It also allows users to create their own dashboards with customizable widgets that show important information such as tasks assigned to each person or group in the team, number of unread emails, upcoming deadlines, and reminders for upcoming meetings. It even includes an activity feed where users are able to post comments about their current status or recent milestones they achieved without having to refresh their dashboard again. (Wesinsky)
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