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CloudTalk + Jira Software Server Integrations

Syncing CloudTalk with Jira Software Server is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About CloudTalk

CloudTalk help modern sales and customer service teams provide better phone support and close more deals.

About Jira Software Server

Jira Software Server is a large-scale issue tracking application for teams of all sizes. It combines a fast, simple and intuitive interface with powerful features that support complex development challenges.

Jira Software Server Integrations
Connect CloudTalk + Jira Software Server in easier way

It's easy to connect CloudTalk + Jira Software Server without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

  • New Issue

    Triggers when you add an issue to a project of your selection.

  • New Project

    Triggers when a project is added.

    Actions
  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

How CloudTalk & Jira Software Server Integrations Work

  1. Step 1: Choose CloudTalk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Jira Software Server as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from CloudTalk to Jira Software Server.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of CloudTalk and Jira Software Server

CloudTalk

CloudTalk is a platform that is mainly used for communication. It allows users to create chat rooms and groups, these can be created based on the subject of the group or the project. It is used by different kinds of organizations, for example, it is used by educational institutions, private companies and government agencies. This application also has features like text messaging, voice calls, file sharing and video conferencing.

Jira Software Server

Jira Software Server is an issue tracking system that is used for task management. It is used by organizations like Atlassian, Adobe, Twitter, Salesforce.com and Paypal. This top provides features like bug tracking, time tracking, work log and project management.

Integration of CloudTalk and Jira Software Server

CloudTalk can be linked with Jira Software Server. This integration provides many benefits to the users of both the applications. The two applications can be integrated using various protocps like HTTPs, WebSockets. The fplowing are few ways in which the integration of CloudTalk and Jira Software Server can be done:

Creating a Chat Room from Jira Software Server to CloudTalk

In this method, which is also known as “reverse” approach, a chat room is created from within CloudTalk and then the link to the chat room is shared with members of a Jira project. The fplowing steps can be fplowed to integrate Cloud Talk with Jira Software Server using this approach:

Step 1. A user creates a chat room from within CloudTalk.

Step 2. The user share a link to this chat room with other members. This link can be shared via email or any other means.

Step 3. Other members who have been given the link to this chat room join this chat room from within Jira Software Server.

Step 4. If there are more than one users who have been given the link to this chat room then all of them will be added into this chat room. However, a user can only be added to a maximum of five chat rooms simultaneously.

Creating a Chat Room from Jira Software Server to CloudTalk Using the API RESTful Service

In this method, which is also known as “forward” approach, a chat room is created from Jira Software Server and then the link to this chat room is shared with members of the CloudTalk project. The fplowing steps can be fplowed to integrate Cloud Talk with Jira Software Server using this approach:

Step 1. A user connects to the Jira Software Server using the API RESTful service by making a GET request to https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>. The response contains the issue details present in your Jira project.

Step 2. By making another GET request to https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>/comment you will get the comments present in your Jira project. You must make this request before making any POST request described below otherwise you will receive an error message stating that your server does not support comments.

Step 3. By making another GET request to https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>fields=comments you will get the comments present in your Jira project where you can see the name of the person who made each comment, its comment text and date when it was made. These comments will be stored in JSON format in the body of the response message. However, if you want to use comments in HTML format then you will need to make yet another GET request to https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>format=html (see the link above. This request will return HTML formatted data containing all the comments that were made in that particular issue. You can then create HTML formatted messages containing these comments by combining the response messages received from both these requests (that is one for comments and one for issues. in any way you wish.

Step 4. To send messages in HTML format via CloudTalk you will need to modify your message text in some way so that it looks like an HTML encoded message in order for it to be displayed correctly in CloudTalk. You can do this by making yet another GET request to https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>format=html&fields=text where you will need to append &text=<messageText>&type=html at the end of this request URL. So, your complete request URL would look something like https://<jirasuild>:<port>/rest/api/latest/issue/<issueId>format=html&fields=text&text=<messageText>&type=html . Once you have done this step you will need to send this modified message text by making either a POST or PUT request using XMLHttpRequest or jQuery AJAX depending on what kind of functionality you need in your application. For instance, if you are creating text messages then you can do it using jQuery AJAX functionality by calling $.ajax({ url. 'https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>format=html&fields=text&text=<messageText>&type=html', type. 'POST', dataType. 'json', contentType. 'application/json', success. function(data. { alert(data); }, error. function(xhr. { alert(xhr); } }); whereas if you are creating file messages then you can do it using XMLHttpRequest functionality by calling var xhr = new XMLHttpRequest(); xhr.open('POST', 'https://<jiraserver>:<port>/rest/api/latest/issue/<issueId>format=html&fields=text&text=' + encodeURIComponent(JSON.stringify(data). + '&type=html'); xhr.send(null); . In both cases you will need to modify the URL which points to your Jira project according to your network settings. Then, once your modified message text has been sent by making either a POST or PUT request using XMLHttpRequest or jQuery AJAX you can display it by calling $('#chat-log'.html(data); inside your JavaScript code. Here #chat-log is just an id that we have given to our div element in which we want to display messages and data represents our message that we have sent in previous steps. See example code section below for more details on how this integration can be done. <div id="chat-log"></div> <script type="text/javascript"> $("#chat-log".html("); $("#send".click(function(){ $("#chat-log".append("<div style='font-size. 25px;'>Message Text</div><br />"); $("#chat-log".append('<a rel="nofollow" href="#" class="link">Send Message</a><br />'); var data = { "messageText". "<messageText>" }; //This variable must contain a string similar to <messageText><br /> var type = "text"; //Choose between text or file var message = $("#send".val(); var options = { headers. { "Accept". "application/json" }, type. type }; //In order for this browser-based JavaScript application //to send messages via CloudTalk the Accept header must //be set to application/json xhr.open('POST', 'https://www.cloudtalk.com:443/token=' + token + '&url=' + location.href + '&options=' + options); xhr.setRequestHeader('Content-Type', 'application/json'); xhr.onreadystatechange = function(. { if (xhr.readyState == 4 && xhr.status == 200. { alert("Successfully sent message."); } else { alert("Something went wrong while sending message.". } } xhr.send(JSON.stringify(data)); } ); </script> <button id="send">Send Message</button> </body> </html> <!DOCTYPE html> <html lang="en"> <meta charset="utf-8"> <title>Example</title> </head> <body> <div id="chat-log"></div>

The process to integrate CloudTalk and Jira Software Server may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.