Integrate Chatter with SMS Alert

Chatter

Chatter is a social network for internal use only. It was built by Salesforce to encourage cplaboration, knowledge sharing and to connect employees. This network provides various features including:

• Newsfeed – this is a place where information about the company and its employees are posted. For example, the announcement of new hires, news about new products, sale promotions and more.
• Connections – this feature allows users to connect with each other to share stories and experiences.
• Comments – this feature allows users to leave comments on any post or story in the newsfeed.
• Subscription – this is an option that allows users to select which types of information they want to receive. They can choose between “News”, “Feeds” and “Alerts”.
• Posting – users can post their own stories and comments in the newsfeed.
• Email Subscriptions – users can subscribe to get news via email.

SMS Alert

SMS Alert is an application that sends an alert via text message. The alert contains information such as the name of the person who posts the story or comment, the name of the newsfeed or post where the story or comment was posted, the number of views and clicks of the story or comment and more. To be able to use this application, a user must configure the app to send messages via his/her own registered mobile number. When configuring the app, a business administrator can decide whether he/she wants to add a single mobile number or a list of mobile numbers. The admin can also decide how many SMS messages should be sent per day. Some examples of when one may want to use this feature include:

• To send an alert when an employee has been promoted.
• To send an alert when an employee has created a new account on Salesforce.com.

Integration of Chatter and SMS Alert

Due to the benefits that it brings, some companies have integrated Chatter and SMS Alert together into a single app. To do so, some business administrators configure the settings for SMS Alert to use Chatter as its source for sending out alerts. They then create a page where users will be able to select options for configuring the app to send out alerts for certain events. Examples of events that administrators may want to notify their users about include. new hires, account creations, new opportunities, converted opportunities, deals created and closed, case updates and analytics reports and more. Users can also configure alerts to receive notifications every time an account update is made or when anyone leaves or joins their Team (Chatter. Moreover, users can also select what type of alerts they want to receive. whether they want to receive all types of alerts or just a few types (e.g., they may not want to receive alerts when team members join their team. After selecting the types of alerts they want to receive, users can then select which events they wish to be notified about. The system will then send out the selected alerts via SMS in real time whenever a relevant event is made.

Benefits of Integration of Chatter and SMS Alert

Some businesses have decided to integrate Chatter and SMS Alert together into a single app because it brings many benefits such as increased productivity, increased participation in meetings and increased sense of engagement among employees. By integrating these two applications together, employees do not need to switch from one tab to another in their browser to get information about what is going on in their company. Instead, all pertinent information related to their company is available in a single page that is accessible from any modern device with internet connection such as a desktop computer, laptop, tablet or smartphone. This process allows for improved productivity since employees do not waste time switching from one tab to another just to find out what is going on in their company or who recently joined or left the company or when any deal was closed and more. Furthermore, this process helps increase participation in meetings because Chatter and SMS Alert are used as tops for keeping employees up-to-date about events within the company during meetings. Employees can thus participate more actively in meetings knowing exactly what is happening in their company at any moment in time.

The process to integrate Chatter and SMS Alert may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.