Chatter is a social collaboration tool that allows users to collaborate securely at work to establish networks, share files and status updates.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
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Triggers when a new group is created.
Triggers when there is a new post about a certain topic in your organization.
Triggers when any new post occurs in your Chatter Feed.
Triggers when a new topic is created.
Triggers when a new record is created.
Triggers when a record is update.
Create a new post in your Chatter feed.
Creates a new record in a table.
Update a old record in a table.
The purpose of this paper is to analyze the integration of Chatter and ServiceNow.
ServiceNow is a cloud-based enterprise IT service management software that offers a comprehensive set of IT service management capabilities to support enterprise-wide IT service management, including incident, change, problem, configuration, performance and asset management (Service Management Automation.
Chatter is an enterprise-wide cplaboration platform that allows organizations to connect everyone in the workforce to the information they need to do their best work. With Chatter, employees can see and share the latest news and updates, comment on files and updates, join discussions, find experts and get answers to questions—all without leaving the applications they are using every day.
The integration of these two sputions is beneficial both for the companies and their customers because it provides a new way of working together, communicating and sharing data. The customers can enjoy benefits such as:
get answers to questions or feedback from the company by posting on a board or sending messages via Chatter;
get notifications about what’s happening at the company through Chatter;
make sure that they are always aware of what’s going on at the company thanks to Chatter.
In order to prove with some examples why the integration of these two sputions is beneficial for customers and companies, I would like to use a real example from my own life. Recently I had to buy a new laptop. I went to Best Buy store in order to buy one. At first I was thinking about buying a laptop from one of the biggest brands in the world (Apple. but I decided to give other brands a chance to beat its competitor so I visited Samsung store too. It turned out that in addition to being cheaper than Apple’s laptops, Samsung offered me a free year subscription of 2 GB of data per month for Samsung Galaxy phones and tablets as well as one hour of free tech support per month which would allow me to contact tech support via phone or chat during business hours if I had any issues with my new laptop for up to one year after purchasing it. This deal was extremely attractive for me so I bought Samsung laptop instead of Apple’s one. The only thing I needed to do after buying my laptop was visiting www.myonlinesupport.com (the url provided by Samsung. in order to register my laptop and enter my phone number which I used to buy it. After visiting this website I got an SMS with a link where I could enter my Samsung account details and confirm the deal with Samsung. Once I did it, I just had to wait for my subscription period to start in order to enjoy my benefits. It took less than two minutes to complete this process by using my mobile phone so you can see how easy it is to do it thanks to the integration of Chatter and ServiceNow! 🙂
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