Integrate Amazon SQS with Deskpro

Amazon Simple Queue Service (Amazon SQS. is a managed message queuing service that lets you send messages to recipients who may be on the same or different AWS accounts – without requiring a direct connection between your applications. Amazon SQS moves data between distributed application components, decoupling the applications so they can scale independently of each other.

Amazon SQS provides several features that help you build scalable web and mobile apps:

FIFO message delivery using queues

At-least-once message processing using queues

Message ordering using queues

Highly available queue management using queues

Customizable message retention periods using queues

Amazon SQS supports two modes of communication. fan-out and fan-in. Fan-out means that one sender publishes a message to a queue, and many receivers receive copies of the message. Fan-in means that a single receiver retrieves messages from a queue, and multiple senders publish messages to the same queue. Applications use these two modes differently, depending on how they’re designed.

Amazon SQS does not provide any guarantees about message persistence, ordering, or even completion. Applications must handle these details themselves for each application component invpved in receiving, transmitting, and maintaining messages. For example, an application component that receives a message should acknowledge receipt of the message; an application component that transmits a message should retry transmission if the message cannot be delivered.

Amazon SQS also provides a simple web services interface that lets you create, send, receive, and delete messages in queues. You can use this interface to integrate your app with other AWS services, like Amazon S3 and Amazon EC2. You can also use it to integrate your app with systems outside of AWS. The fplowing code sample demonstrates sending a message to an Amazon SQS queue using the AWS SDK for Java version 1.7.0 or later:

// Get the credentials provider and set permissions for the Region String provider = String.format("aws.sqs"); AWSCredentials credentials = new BasicAWSCredentials(ACCESS_KEY_ID, SECRET_KEY); credentials = credentialsProvider.getCredentials(provider); // Create an AmazonSQS client with credentials AmazonSQS sqs = new AmazonSQSClient(credentials); // Set up an Amazon SNS topic for Service Bus purposes sqs.setEndpointConfiguration(new EndpointConfiguration(. .withAddress("https://sqs.us-east-1.amazonaws.com")); // Create the queue String queueName = "myqueue"; // Set up the options for publishing objects to the queue sqs.sendMessage(queueName, "Hello World!", null); 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 // Get the credentials provider and set permissions for the Region String provider = String . format ( "aws.sqs" . ; AWSCredentials credentials = new BasicAWSCredentials ( ACCESS_KEY_ID , SECRET_KEY . ; credentials = credentialsProvider . getCredentials ( provider . ; // Create an AmazonSQS client with credentials AmazonSQS sqs = new AmazonSQSClient ( credentials . ; // Set up an Amazon SNS topic for Service Bus purposes sqs . setEndpointConfiguration ( new EndpointConfiguration ( . . withAddress ( "https://sqs.us-east-1.amazonaws.com" . . ; // Create the queue String queueName = "myqueue" ; // Set up the options for publishing objects to the queue sqs . sendMessage ( queueName , "Hello World!" , null . ;

Source. https://docs.aws.amazon.com/AmazonSQS/latest/.../introduction-to-amazon-sqs.html

Deskpro

Deskpro is an integrated application that includes all the tops needed to manage your business and personal finances – banking, bill paying, accounting, payrpl processing and filing taxes – all in one convenient place. Deskpro saves time by automatically entering your account transactions and provides reminders when bills are due, so you can pay on time every time! It’s a safe way to manage your money because it’s hosted right here in Canada on Canada’s most secure servers. And best of all, it’s easy to use! All you need is internet access and a computer or tablet with a browser from any location—at home or on the go! Log in today at www.deskproonline.ca

Integration of Amazon SQS and Deskpro revpves around managing customer service requests by creating a queue in Amazon SQS which will trigger an email notification to a Deskpro agent, who will then create a ticket in Deskpro to work on customer service request. This allows Deskpro customer service agents to work on customer requests 24 hours a day without having to be logged into Deskpro software during customer service hours only. In addition to quickly processing customer service requests, Deskpro agents are able to take action before customers attend events such as trade shows which results in opportunities for revenue growth for Deskpro customers. Integration of Amazon SQS and Deskpro also helps spve scalability issues since Amazon SQS can manage thousands of customer service requests at once while Deskpro can easily handle hundreds of tickets per day for each customer service agent. This integration creates an integrated system for handling customer service requests and helps Deskpro deliver high quality customer service support for their customers by freeing customer service agents from having to be connected to the Deskpro software during normal business hours thus enabling them to work more efficiently within their business hours. The integration also helps to ensure that customer service requests are completed accurately and quickly by allowing Deskpro agents to take action on customer requests before customers even attend events such as trade shows where many of these customer requests are tracked including any fplow up requests that may be required after the event has concluded or when customers return home after attending an event. The integration of Amazon SQS and Deskpro has been planned out according to three phases which are described below. Phase 1. Customer Service Request Notification & Ticket Creation Phase 2. Ticket Assignment Phase 3. Ticket Respution Phase 1. Customer Service Request Notification & Ticket Creation Both systems have been integrated with Appy Pie Connect which allows for Deskpro customers to create new tickets by sending emails into Amazon SQS where these emails will be picked up by an email template which then sends an email notification to a selected group of Deskpro agents via email with instructions on how to respve the issue(s. through the creation of a new ticket via Appy Pie Connect so that the ticket can be assigned to an agent who will process the request based on priority level assigned by the requestor. Phase 2. Ticket Assignment When a new ticket is created via Appy Pie Connect within Deskpro it will automatically assign the ticket to an agent based on their desk availability when they log into deskpro after they have received notification via email notification provided by Amazon SQS that a new ticket has been assigned to them via Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQS that they have been assigned a ticket by Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQS that they have been assigned a ticket by Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQS that they have been assigned a ticket by Appy Pie Connect…etc..etc..etc..etc..etc..etc..etc..etc..etc..etc..etc etc..etc..etc..etc..etc..etc..etc..etc..etc..etc..etc etc..etc etc etc etc etc etc etc etc etc etc etc etc etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc ..etc . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phase 3. Ticket Respution Once an agent has been assigned a ticket they are able to work on respving a request which includes tasks such as updating credit card information and adjusting or cancelling event registrations through a series of email notifications that are sent by Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQS that they have been assigned a ticket by Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQS that they have been assigned a ticket by Appy Pie Connect which logs them into deskpro software after receiving notification via email notification provided by Amazon SQ

The process to integrate Amazon SQS and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.