best chat apps

Revolutionize Customer Support with Live Chat for Your Website and App


Garima Singh
By Garima Singh | Last Updated on April 21st, 2024 1:42 pm

Live chat is a powerful tool that can help businesses communicate and connect with their customers in real-time. Live chat can improve customer service, increase customer satisfaction, and boost sales and conversions. However, not all live chat apps are created equal. There are many factors to consider when choosing a live chat app for your business, such as features, functionality, compatibility, and security. In this blog post, we will guide you through the process of selecting the best live chat app for your business needs. We will also provide you with a list of the best live chat apps in the market, along with their pros and cons, use cases, and industries they best serve. Moreover, we will show you how to integrate live chat into your app or website and give you some bonus tips to stay ahead of the curve and leverage the benefits of live chat.

Top Live Chat Apps for Businesses

  1. Appy Pie Live Chat
  2. tawk.to
  3. Zendesk Support
  4. LiveChat
  5. Re:amaze

The Significance of Live Chat for Business


Live chat is more than just a convenient way to chat with your customers. It is also a strategic way to enhance your customer support, user experience, and customer loyalty. Here are some of the reasons why live chat is significant for your business:

  • Live chat provides faster and more efficient support. Customers expect to get an immediate response when they contact a business, especially if they have an urgent issue or question. Live chat can deliver instant and personalized support, without making customers wait on hold or go through multiple steps. According to a report by Zendesk, live chat has the highest customer satisfaction rate (92%) among all customer service channels.
  • Live chat increases customer engagement and retention. Customers appreciate when businesses reach out to them proactively and offer assistance or guidance. Live chat can help you initiate conversations with your website visitors, and provide them with relevant information, offers, or solutions. According to a report by Forrester, proactive chat can increase customer retention by 3% to 5%, and reduce customer abandonment by 10% to 15%.
  • Live chat boosts sales and conversions. Customers are more likely to buy from a business that can answer their questions and address their concerns in real-time. Live chat can help you influence customer decisions, overcome objections, and upsell or cross-sell your products or services. According to a report by MarTech, chatbots can be responsible for over $142 billion of retail sales by 2024, up from $2.8 billion in 2019.

These are just some of the statistics and case studies that showcase the positive impact of live chat on businesses. Live chat can help you gain a competitive edge in the market, and create long-term relationships with your customers.

Implementing Live Chat on Websites


  • Real-time Customer Support: Live chat on websites enables businesses to provide instant assistance to visitors, addressing queries and concerns in real time.
  • Enhanced User Experience: Users appreciate the convenience of live chat, creating a positive experience that contributes to customer satisfaction.
  • Increased Engagement: Live chat encourages visitors to engage with the website, fostering a sense of interactivity and improving the chances of conversion.
  • Reduced Bounce Rates: Quick access to support through live chat can prevent visitors from leaving the site, reducing bounce rates and increasing retention.
  • Analytics and Insights: Many live chat tools provide analytics, offering valuable insights into customer behavior and preferences on the website.

How to Integrate Live Chat On Your Website Through Appy Pie


Create a Website: Use Appy Pie website builder to create your website without any coding.


Integrate Livechat: Open the website ‘Dashboard’ and select ‘Manage Website’. Go to "Integrations" to integrate livechat and click ‘enable’.
Start Chatting: Connect and start chatting with your users.

Implementing Live Chat on Apps


  • Seamless Mobile Support: Live chat on apps extends customer support to mobile users, catering to the growing number of users accessing services through mobile devices.
  • In-app Query Resolution: Users can get assistance without leaving the app, creating a smoother experience and increasing the likelihood of continued app usage.
  • Personalized Communication: Live chat in apps allows for personalized communication, addressing user needs and preferences directly within the app environment.
  • App User Retention: Quick problem resolution through live chat contributes to higher app user retention rates by providing efficient and immediate support.
  • Integration with App Features: Some live chat solutions integrate with app features, allowing businesses to offer a comprehensive and integrated user experience.

How to Integrate Live Chat On Your App Through Appy Pie


Create an app: Make your website using Appy Pie’s App Builder with zero coding.


Implement Livechat: Access the app ‘dashboard’ and select ‘Integrations’. Now connect your app with live chat software by choosing ‘Appy Pie Livechat’.
Begin the process: Start connecting with your customers and help them provide the solution to their queries.

Top Live Chat Apps for Businesses


Appy Pie Live Chat


Appy Pie Live Chat is a comprehensive solution offering instant messaging capabilities, facilitating seamless communication with customers. It supports text, voice, video, and image messages, along with voice and video call functionalities. The software ensures real-time communication efficiency.

Pros


-Versatile messaging options.
-Real-time communication features.
-Robust multimedia support.

Cons


-Learning curve for extensive features.
-May require additional training for optimal utilization.

tawk.to


tawk.to is a user-friendly live chat platform offering instant messaging capabilities. It supports text-based communication and allows for quick and efficient customer interactions. The platform is known for its simplicity and ease of use.

Pros


-Intuitive interface.
-Quick setup and deployment.
-Real-time monitoring of website visitors.

Cons


-Limited multimedia support.
-Basic features compared to more advanced solutions.

Zendesk Support


Zendesk Support goes beyond live chat, offering a comprehensive customer support solution. It includes instant messaging features, ticketing systems, and knowledge base management. The platform is known for its flexibility and scalability.

Pros


-Integrated ticketing system.
-Multichannel support.
-Extensive customization options.

Cons


-The higher learning curve for advanced features.
-May be more complex for smaller businesses.

LiveChat


LiveChat is a specialized live chat solution with a focus on real-time customer engagement. It offers instant messaging, chat bot integration, and customization options for a tailored customer experience.

Pros


-Powerful real-time engagement features.
-Seamless integration with third-party tools.
-Robust reporting and analytics.

Cons


-Pricing may be higher compared to basic solutions.
-Advanced features may require additional training.

Re:amaze


Re:amaze is a collaborative helpdesk platform that includes live chat functionality. It offers features such as instant messaging, automated responses, and comprehensive customer support tools for efficient communication.

Pros


-Collaborative helpdesk features.
-Automated workflows for streamlined support.
-Integrations with popular e-commerce platforms.

Cons


-Maybe more feature-rich than needed for smaller businesses.
-Learning curve for extensive functionality.

Conclusion


Live chat is a powerful tool that can revolutionize customer support for your website and app. It can help you provide faster, more personalized, and more convenient service to your visitors and customers. Live chat can also help you increase conversions, retention, and loyalty by building trust and rapport with your audience. Live chat can be easily implemented on your website and app using various software solutions that offer different features and benefits. Some of the top live chat software for businesses are Intercom, Zendesk, LiveChat, and Drift. By choosing the right live chat software for your needs, you can enhance your customer support and grow your business. Live chat is not just a trend, but a necessity in the digital age.

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