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15 Best Drift Alternatives and Competitors for 2023


Neeraj Shukla
By Neeraj Shukla | November 9, 2023 9:57 am
Best Drift Alternatives

Customer engagement and communication are critical aspects of modern businesses, and Drift has been a popular choice for companies looking to enhance their conversational marketing and sales efforts. However, with the ever-evolving landscape of technology and the diverse needs of businesses, exploring alternatives is a wise move. In this blog, we’ll introduce you to the 15 best Drift alternatives. We’ll delve into their key features, advantages, and specializations, helping you make informed decisions on the right platform to meet your unique business requirements.

15 Best Drift Alternatives for 2023

  1. Appy Pie Live Chat
  2. Intercom
  3. Qualified
  4. G2 Deals
  5. FreshSales
  6. Zendesk
  7. HelpCrunch
  8. BirdEye
  9. Lyro
  10. LiveChat
  11. ZoomInfo Chat
  12. Warmly
  13. ServiceBell
  14. HubSpot Chat
  15. Signals

Appy Pie Live Chat

Appy Pie Live Chat

Appy Pie Live Chat is a versatile and user-friendly real-time chat and messaging platform designed to enhance customer support and engagement. It empowers businesses to foster meaningful interactions with their website visitors and customers, ultimately driving better communication and satisfaction. This platform offers an array of features, including live chat, chatbots, and team collaboration tools, making it a well-rounded solution for businesses of all sizes. Appy Pie Live Chat stands out for its no-code development, allowing users to implement it without any coding expertise. With customization options, cross-platform compatibility, and a range of templates, it enables businesses to provide exceptional customer support and build stronger customer relationships.

Key Features

  • No-code development
  • Cross-platform compatibility
  • User-friendly interface
  • Cost-effective

Intercom

Intercom

Intercom is a robust customer messaging platform that caters to businesses looking to optimize customer engagement and support. It offers a suite of features, including live chat, email marketing, and customer support, to facilitate seamless interactions with website visitors and users. Intercom’s key strength lies in its ability to provide targeted communication based on user behavior and data, allowing businesses to send personalized messages and nurture leads effectively. With its integration capabilities and customizable chatbots, Intercom is a powerful tool for scaling customer interactions. Whether you’re seeking proactive engagement, automated support, or in-depth analytics, Intercom is a top alternative to Drift for businesses focused on elevating their customer communication.

Key Features

  • Conversational support
  • Lead generation and qualification
  • Customer data and segmentation
  • Integrations with other tools

Qualified

Qualified

Qualified is a lead generation and conversational marketing platform that serves as a formidable alternative to Drift for businesses aiming to convert website visitors into qualified leads. With its robust chatbot and automation capabilities, Qualified engages with website visitors in real time and nurtures them through personalized conversations. The platform integrates with various CRMs and marketing tools, ensuring a seamless lead transfer process. Qualified’s strength lies in its ability to identify high-value prospects based on various criteria, such as company size and industry. It enables marketing and sales teams to focus their efforts on the most promising leads, resulting in increased conversion rates and ROI. For businesses looking to boost their lead generation efforts, Qualified is a powerful choice.

Key Features

  • Conversational marketing
  • Real-time website personalization
  • Account-based marketing (ABM) features
  • Targeted lead generation

G2 Deals

G2 Deals

G2 Deals is a cost-effective alternative to Drift that specializes in sales chat and automation. With G2 Deals, businesses can engage with website visitors, capture leads, and drive sales through real-time chat conversations. The platform offers a user-friendly chat interface and a range of automation features to streamline lead nurturing and sales processes. G2 Deals empowers teams with tools for automated lead qualification and routing, ensuring that sales reps focus on the most promising prospects. It also offers integration with popular CRM systems and other marketing tools for a cohesive workflow. For businesses seeking a budget-friendly yet effective solution to boost their sales through live chat, G2 Deals is a compelling choice.

Key Features

  • Business-focused live chat
  • Analytics and reporting
  • Integrations with CRM systems
  • Lead and deal management

FreshSales

FreshSales

FreshSales, offered by Freshworks, is a versatile and user-friendly alternative to Drift. It is a customer relationship management (CRM) software that empowers businesses to streamline their sales processes and enhance customer interactions. FreshSales offers features like lead and contact management, email tracking, sales automation, and built-in phone capabilities. With a unified interface, users can easily manage leads, track communication, and automate repetitive sales tasks. The platform also provides valuable insights through visual sales pipelines and reports, helping sales teams make data-driven decisions. FreshSales is a comprehensive solution for businesses looking to improve their sales and customer relationship management processes, making it a suitable alternative to Drift.

Key Features

  • Sales automation
  • Email tracking and engagement scoring
  • CRM with live chat integration
  • Lead and contact management

Zendesk

Zendesk

Zendesk, a well-established customer service and engagement platform, is a strong alternative to Drift. It offers a wide range of features to manage customer interactions and support, making it a reliable choice for businesses of all sizes. Zendesk includes tools for multi-channel support, ticketing, AI-powered automation, and customization. It allows businesses to provide exceptional customer service through various communication channels, such as email, chat, social media, and phone. With its AI-powered features, Zendesk can automate repetitive tasks, suggest responses, and optimize support operations. Customization options enable tailoring the platform to specific business needs. Zendesk is a robust solution for businesses looking to enhance their customer support and engagement efforts, making it a compelling Drift alternative.

Key Features

  • Multichannel customer support
  • Ticketing system
  • Analytics and reporting
  • Knowledge base management

HelpCrunch

HelpCrunch

HelpCrunch is a versatile customer communication platform and an excellent alternative to Drift. It offers a comprehensive set of tools for businesses to manage customer interactions effectively. With HelpCrunch, you can engage with your customers through live chat, email marketing, knowledge base, and more. The platform provides features like automated messaging, lead tracking, and integrations with popular CRM systems. HelpCrunch also offers multi-language support and customization options to tailor your customer communication strategy to your business’s unique needs. This makes HelpCrunch a robust choice for businesses looking to provide outstanding customer support, boost user engagement, and drive conversions. With its user-friendly interface and features, HelpCrunch is a compelling alternative to Drift for businesses seeking a customer-centric communication solution.

Key Features

  • Live chat, email, and knowledge base
  • Automation and chatbots
  • Integration with third-party tools
  • In-depth customer insights

BirdEye

BirdEye

BirdEye is a powerful reputation management and customer experience platform that competes effectively with Drift. BirdEye enables businesses to monitor and manage their online reputation by collecting reviews, social media mentions, and customer feedback. It helps enhance customer engagement by allowing businesses to interact with their customers through reviews and social media. BirdEye provides a unified inbox for customer communication, making it easier to respond to reviews and feedback promptly. The platform offers features like review generation, survey distribution, and customer insights. BirdEye helps businesses improve their online reputation, customer satisfaction, and overall customer experience, making it a strong alternative to Drift for those looking to enhance their online presence and customer engagement.

Key Features

  • Reputation management
  • Customer feedback collection
  • Multi-channel messaging
  • Competitive benchmarking

Lyro

Lyro

Lyro is a conversational AI chatbot designed to engage with users and provide automated responses and assistance in various contexts. These types of chatbots are commonly used in customer support, sales, and lead generation to enhance user interactions and streamline communication. Lyro, like other conversational AI chatbots, can be programmed to respond to user inquiries, gather information, and facilitate tasks such as appointment scheduling, answering frequently asked questions, or routing users to the appropriate department or resource. As a Drift alternative, Lyro offers businesses an opportunity to provide real-time, automated assistance to their website visitors or customers, helping to improve user experience and efficiency in handling inquiries and tasks.

Key Features

  • AI-driven chatbot
  • Personalized marketing and sales
  • Conversational analytics
  • Integration with CRMs and marketing tools

LiveChat

LiveChat

LiveChat is a customer support and engagement platform that offers businesses a solution for providing real-time assistance to their website visitors or customers through chat? As a Drift alternative, LiveChat enables organizations to interact with their audience, answer questions, provide support, and drive sales by connecting with users directly on their website or app. LiveChat features a chat widget that can be integrated into websites, and it offers a range of tools for managing chats efficiently, such as canned responses, visitor information, and chat routing.

Key Features

  • Live chat and chatbot solutions
  • Multichannel communication
  • Ticketing system
  • Analytics and reporting

ZoomInfo Chat

ZoomInfo Chat

ZoomInfo Chat is a customer engagement and lead generation platform that enables businesses to connect with their website visitors in real-time through chat. As a Drift alternative, ZoomInfo Chat provides tools for live chat, lead capture, and marketing automation, helping companies engage and convert website visitors into potential customers. ZoomInfo Chat’s chat widget can be integrated into websites to initiate conversations with visitors, answer questions, and gather lead information. ZoomInfo Chat offers an effective way to engage website visitors and generate leads, making it a compelling alternative to Drift for businesses looking to enhance customer interaction and lead generation.

Key Features

  • B2B chat marketing
  • Data-driven customer targeting
  • Lead enrichment
  • Real-time website personalization

Warmly

Warmly

Warmly is a conversational marketing and chatbot platform designed to facilitate personalized customer interactions on websites. As an alternative to Drift, Warmly provides tools for real-time chat, lead generation, and automated responses, allowing businesses to connect with and engage website visitors effectively. Warmly’s chat widget can be easily integrated into websites, initiating conversations with visitors, collecting lead information, and providing instant support. Warmly serves as an excellent alternative to Drift, enabling businesses to create personalized customer experiences, enhance lead generation, and provide instant support through real-time chat interactions on their websites.

Key Features

  • Conversational marketing
  • Data analytics
  • Lead nurturing
  • Real-time website personalization

ServiceBell

ServiceBell

ServiceBell is a customer engagement and messaging platform designed to improve customer communication and support on websites and web applications. As a Drift alternative, ServiceBell offers features for real-time chat, lead capture, and customer support, enabling businesses to connect with visitors and provide timely assistance. ServiceBell’s chat widget can be easily integrated into websites, allowing users to initiate conversations, gather lead information, and offer immediate help to online visitors.

Key Features

  • On-demand live chat agents
  • 24/7 customer support
  • Multilingual support
  • Integration with e-commerce platforms

HubSpot Chat

HubSpot

HubSpot Chat is a versatile live chat and chatbot platform designed to enhance customer engagement and communication for businesses. As an alternative to Drift, HubSpot Chat offers various features and capabilities to facilitate real-time conversations, capture leads, and provide customer support on websites. Businesses can leverage this tool to connect with website visitors, and qualified leads, and deliver personalized assistance. HubSpot Chat offers businesses a robust alternative to Drift, empowering them to improve customer interactions, generate and nurture leads, and provide efficient support through real-time chat on their websites.

Key Features

  • Conversational marketing and support
  • Lead generation
  • Email marketing integration
  • Chatbot and automation features

Signals

Signals

Signals is an AI-powered conversational marketing platform that offers businesses an alternative to Drift. It focuses on driving engagement, capturing leads, and enhancing customer communication through intelligent chatbots and messaging solutions. Signals provide a range of features and capabilities to improve website visitor interactions and ultimately increase conversions. Signals aim to help businesses improve their online customer interactions, generate leads more effectively, and streamline their chat-based marketing efforts. This platform offers an alternative to Drift with an emphasis on chatbots, AI-driven automation, and personalized messaging to engage and convert website visitors.

Key Features

  • Real-time website personalization
  • Lead generation and scoring
  • Advanced analytics
  • Integration with CRM and marketing platforms

Why Consider Appy Pie Live Chat As An Alternative To Drift?

Considering Appy Pie Live Chat as an alternative to Drift brings several advantages for businesses. Here are some compelling reasons to opt for Appy Pie Live Chat:

  • Simplified and User-Friendly: Appy Pie Live Chat is known for its user-friendly interface and ease of use. It doesn’t require a steep learning curve, making it an excellent choice for businesses seeking a straightforward live chat solution.
  • Cost-Effective: Appy Pie Live Chat is a budget-friendly option, particularly appealing to small businesses and startups with limited resources. It offers essential live chat features without the premium price tag.
  • No-Code Development: Unlike Drift, Appy Pie Live Chat requires no coding skills. This no-code approach empowers users to set up and customize their live chat easily. It’s an ideal choice for those without technical expertise.
  • Cross-Platform Compatibility: Appy Pie Live Chat allows you to create live chat solutions that work seamlessly across different platforms, including websites and mobile apps. This ensures a consistent and accessible customer support experience.
  • Templates for Quick Setup: The platform provides a library of pre-designed templates for various chat applications. These templates simplify the setup process and cater to different business needs, from customer support to lead generation.
  • Integration Options: While not as extensive as Drift, Appy Pie Live Chat offers integration capabilities. It can be connected to other tools and services, enhancing its functionality and extending its use cases.
  • Customization: Appy Pie Live Chat permits customization to align the chat’s appearance and functionality with your specific business requirements. You can adapt it to your brand’s look and feel.
  • Real-Time Communication: Appy Pie Live Chat ensures real-time communication with your website visitors and customers. This feature is crucial for providing immediate assistance and support.
  • No Extra Costs: Appy Pie Live Chat doesn’t burden you with additional costs, as it includes live chat functionality as part of its platform. This is a cost-effective solution for businesses seeking live chat without extra expenses.
  • Self-Service Options: The platform allows businesses to provide self-service options within the chat, including FAQs and guides. This can improve customer satisfaction and reduce the workload on support teams.

Conclusion

In the ever-evolving landscape of customer engagement and communication, businesses have a wide array of Drift alternatives to choose from. Each of these alternatives offers unique features and advantages, catering to diverse business needs. Whether you prioritize user-friendliness, cost-effectiveness, lead generation, or AI-driven automation, there is a solution for you. Appy Pie Live Chat stands out for its no-code development, cross-platform compatibility, and affordability. It simplifies the process of enhancing customer support and building stronger customer relationships, making it an excellent choice for businesses of all sizes. With its user-friendly interface and customization options, Appy Pie Live Chat is a compelling alternative to Drift, helping businesses provide exceptional customer support and improve their customer communication efforts.

Neeraj Shukla

Content Manager at Appy Pie

App Builder

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